Your Iberia Services
Because your trip is not just about flying – it is everything that happens from when you leave through to when you arrive
Find out about special check-in and boarding conditions for the Air Shuttle from Barajas T4.
The Air Shuttle has been located in a dedicated area, in a privileged place to reduce times to a minimum.
To fly, you should access from Terminal 4, Level 2 (Check-in). Head to the dedicated Air Shuttle counters on this floor. Located in the central area and with easy access from the car park. Because they are dedicated check-in counters, baggage will be treated differently.
Once you have checked in, you must pass the dedicated security control located off to the side, next to the DALI VIP Room.
After checking in, head to the boarding gates located on Level 1, a few minutes from the check-in area. J50, J51, J52, J54, J56 ,J58, K62 and K68 (*)
(*) Gate numbers may change. Always check the information screen to find out which gate your flight is assigned to. Remember that some flights may operate out of the Satellite Terminal (T4S).
VIP Car Park
Giving your vehicle a preferential place in your trip means you can enjoy a surveillance and collection service
When you enter T4 via the Departures area, stay on the left-hand lane “Authorised Vehicles and Bus Arrivals Only”. At this point you will be in the authorised vehicles lane and should continue through to the security barrier. After you have been identified as a customer at the security barrier, continue through to the Services building in the middle of the Terminal where an identified driver will be waiting for you.
A service with a private chauffeur to ensure you get directly to the aircraft from your home or hotel and back again
The limousine will drop you off on a road close to the Level 2 central gates. Passengers will be collected after they pass through immigration control and before they leave the baggage-claim area. There a service coordinator will be waiting for you to put you into contact with your driver.
New VIP Lounge at T4 Arrivals Hall
Everything you need to take a breather and start your day energised after a long trip.
You can enjoy it whenever you travel in Business class with final destination Madrid on a flight operated by Iberia of more than 4 hours.
Our Iberia Plus Platinum, Iberia Plus Gold and Iberia Singular customers will also have access when travelling with final destination Madrid on flights operated and/or marketed by Iberia of more than 4 hours, regardless of the class they fly in.
To access the lounge, go to Level -1 at the Arrivals Hall.
The lounge is open 24 hours a day, 365 days a year.
Business Class Check-in Counters and Machines
Check your baggage as a business customer at dedicated counters.
You can use it whenever you fly in Business Plus and land in Madrid on an Iberia intercontinental flight started the day before, for free.
The simultaneous check-in islands at terminal T4 have dedicated counters for our Business Class passengers, and check-in machines with and without baggage.
The counters set aside for Iberia are the central ones, numbers 700 to 999.
Remember that all flights are checked-in at Terminal T4 and there is no dedicated check-in area for Schengen flights (*), nor a dedicated check-in area for EU Non-Schengen flights.
Business Class Passengers
Iberia’s Business counters are located in the middle of Terminal 4.
They are counter numbers 840 to 859 (10 on each side).
There are 49 self-check-in machines in total, of which 20 are for checking baggage and 28 if you check-in without baggage.
- The 20 check-in machines with baggage are located at counter numbers 810 to 829 (10 each side).
- The 28 check-in machines without baggage are located at the heads of the 4 central islands (the islands that covers counter numbers 810-889), 9 at the heads of the two far islands and 5 at the heads of the two central ones.
(*) The Schengen area comprises the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxemburg, the Netherlands, Norway, Portugal, Spain and Sweden.
Check online information on flight arrivals and departures to make sure you know which terminal your flight operates out of.
Quick, efficient and a sure way to save time at airport security controls
We assure a minimum waiting time as it involves an access dedicated to Iberia Business, Iberia Plus Gold and Iberia Plus Platinum customers.
Iberia Business Counters: 780 - 799
Once you have passed the counters, follow the VIP Access signs in the airport.
Turn left away from the regular security-control points and continue straight ahead.
Once you reach the VIP Access security control, present your boarding pass.
Who can enjoy the service?
|Customers||Flights||Class / Fare|
|Business Class flight||Operated by Iberia Group||Business Plus
Fares: C, D, I, J, U and R
|Iberia Plus Gold or Iberia Singular + 1 guest*||Operated by Iberia Group and/or marketed by Iberia||Any Class and Fare|
|Iberia Plus Platinum + 1 guest*||Operated by Iberia Group and/or marketed by Iberia**||Any Class and Fare|
* you will be able to access with the under-18-year-old companions travelling with you.
** At the Fast Track service at Madrid or Barcelona, you can access if you are flying with any airline. In this case, your companion must also be travelling on the same flight.
Which airports can I enjoy this service at?
This service is available in almost the entire airport network where Iberia operates for our customers travelling in Business Class.
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