Dear customer,

We would like to offer our apologies if your flight should be affected by the strike action called by SEPLA, the Spanish Airline Pilots Union.

In light of this unusual situation, we have put specific actions in place that will enable us to offer you alternative transport to get you to your destination as quickly as possible.

If you had any questions or concerns regarding, we would be happy to help you. We have published our replies to the most common inquiries here.

Thank you for your understanding.

Where can I find the latest information regarding the arrival and departure of Iberia-operated flights?

The latest information can always be found at Iberia.com, arrivals and departures

Where can I find information on the current status of my flight?

At Iberia.com, arrivals and departures.

Can I travel on another date?

Please contact your ticket-issuing office, e.g. your travel agency. For tickets purchased directly from Iberia (e.g. online or via our Call Center) please contact our Service Center.

What can I do if my flight was disrupted?

If your flight was cancelled you may either claim a refund from Iberia or rebook free-of-charge to a later flight. For a refund, please contact your ticket-issuing office, e.g. your travel agency. For tickets purchased directly from Iberia (e.g. online or via our Call Center) please contact our Service Center:

In Spain: 902 100 988 (attention 24 hours from Monday to Sunday in English and Spanish)

For any other Country, click here.

You can also request your refund online: /OneToOne/v3/trackAssistant.do?url=/refunds&tabId=header_1&menuId=04000000000000&quadrigam=IBASVI&language=en&market=ES&quickaccess=true&ck=yes&BV_UseBVCookie=yes&country=ES&PHPSESSID=603bf34633a0b2663ca3ca55ad393e9c.

Can I get a refund for my unused / partially used ticket?

Yes. The issuing office calculates the refund value that is then paid back into the account used for the initial payment.

For tickets purchased directly from Iberia (e.g. online or via our Call Center) please contact our Service Center.

What is the refund amount that I will receive for my partially used ticket?

For a refund calculation of tickets that were only partially used due to the cancellation of flights, please contact your ticket-issuing office.

For tickets purchased directly from Iberia (e.g. online or via our Call Center) please contact our Service Center.

Will I get a refund on my cancelled flight if I decide to take alternative ground transport?

If your flight has been cancelled, you can ask for the ticket refund to you travel agency. For tickets purchased directly from Iberia (e.g. online or via our Call Center) please contact our Service Center.

Am I entitled to receive compensation?

We will comply with our passenger care obligations (e.g. provision of meals, hotel accommodation etc. as appropriate) under European regulation 261/04.

You are not entitled to additional compensation, as this incidence is considered to be an "exceptional circumstance" for which Iberia as an airline cannot be held responsible.

Am I entitled to receive assistance?

According to Regulation (EC) Nº 261/2004 of the European Parliament, if your flight was cancelled, passengers will receive free of charge:

Meals and refreshments in a reasonable relation to the waiting time.

Two telephone calls, two telex messages, two fax messages or two e-mails.

Hotel accommodation in cases where an overnight stay becomes necessary and return transport between the airport and the place of accommodation.

My baggage has not yet arrived, how can I find out more?

If you would like to track the progress of the search for your baggage, you can use one of the following information channels:

WorldTracer (the international baggage tracing and management system)

will provide you with continuous up-to-date information about the status of the search for your baggage.

You can also view here the status of your baggage file with the reference number of any oneworld carrier, except American Airlines and of the carriers JAL Express (JC) and the domestic flights of Japan Transocean Air (NU), affiliates of oneworld, with whom you should contact directly

If you are in Spain, you can receive up-to-date information about your baggage from the moment that we have opened the PIR file for you at the airport, by sending an SMS to the number 7775 with the word PIR followed by a space and the baggage tracing file reference number, which consists of 5 letters and 5 numbers.

For example: PIR MADIB12345

Cost of the message: €1.20 + VAT

If you are outside of Spain or if at any time you would like us to send you information through your mobile phone, send an SMS to telephone number +34 600 511 115, starting with the code "IB" followed by a space and your Property Irregularity Report number or PIR, which consists of 5 letters and 5 numbers, as well as your request.

For example: IB MADIB12345 PLEASE DELIVER MY BAGGAGE TO THIS NEW ADDRESS...

Will I still earn Iberia Plus Points (now called Avios) even if I was unable to fly due to the cancellation of my flight?

No, you will not earn points for your cancelled flight. However, if you use your ticket for another flight you will earn the according points/Avios.

Will I still earn points (or Avios) even though I have handed in my ticket for refund?

Once you hand in your ticket for a refund you will not earn any Iberia Plus Points/Avios for that segment.

Will I get my points back if I am booked to travel on a redemption ticket but then get downgraded?

Yes. Please contact your local service centre to claim the difference in your points/Avios.

If, for any reason, we have not been able to answer your question, please telephone us on:

• If you would like more information about browsing our website, please call us on 902 400 515 Monday to Sunday from 9h to 22h
• If you require further information about reservations and flights, please contact: 902 400 500
• If you have any queries regarding our Iberia Plus card, we will be happy to help you on: (34) 91 374 24 42.
• Through: twitter.com/iberia_en From Monday to Friday, except holidays, from 9:00 to 19:00 hrs

To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, pocket and wheels and must weigh a maximum of 23 kg . The number of pieces that you can take free of charge will depend on the destination and class in which you are flying. If you would like more information, please go to Free baggage allowance in the hold.

Pets (such as dogs, cats, birds, etc.) that meet legal and documentary requisites may be accepted as hold or cabin luggage. In any case, the excess luggage rate will be payable for their carriage.
To be able to travel in the cabin, the animals should be of a specific weight and size, except for Guide dogs.

The maximum weight allowed for the animal, including the carrier or cage in which it is travelling, will be 8 Kg.

As the number of cages is restricted on the basis of the type of aeroplane involved, the carriage of animals must be authorised by the booking office. Authorisation will only be given for journeys when all legs thereof are confirmed.
The size and weight of animals must be in keeping with the limits established for inbound and outbound flights alike.

In no case will the animal be able to come out of the carrier inside the cabin, and the passenger shall be responsible for looking after it.

As a general rule:

• Carriage of live animals should take place in the aircraft hold, in carriers or containers which are provided by the passenger. Carriers should be sturdy and secure, comfortable for the size of the animal and should provide ventilation, have a waterproof base and a latch which ensures that they will not open at any time.
• For pets carried in the cabin, the container may be a maximum of 45 cm in length, 35 cm in width and 25 cm in depth, provided that the sum of those 3 measurements does not exceed 105 cm.
• They should be suitable for transport, sturdy, ventilated, and have a secure waterproof base.
• Animals in the hold are not accepted on IB5XXX flights.

Please remember that if the carrier does not meet the minimum conditions for acceptance, it will be refused boarding.

For further information consult Carriage of domestic pets

If you have made a booking for a flight originating in Spain (soon from any european origin), and if your fare allows changes, you can now do these online. To do so you need to go to Booking Management.

If your ticket does not allow changes via Iberia.com, you need to call our Call Centre or go to an Iberia sales office to action them.

Refunds and changes: 902 400 500 24h