Iberia baggage Service Centre

We apologise for the fact that we were unable to deliver your baggage upon the arrival of your flight.

Occasionally checked baggage does not arrive at its destination. When that happens, we start very developed, specific procedures and use highly advanced and efficient technological systems.

From that moment onwards, we will have launched a worldwide search process through our Worldtracer IT system, developed by SITA and approved by IATA, which makes it possible for us to locate your baggage and deliver it to you as soon as possible.

If you would like to track the progress of the search for your baggage, you can use one of the following information channels:

WorldTracer (the international baggage tracing and management system) will provide you with continuous up-to-date information about the status of the search for your baggage.

You can also view here the status of your baggage file with the reference number of any oneworld carrier, except American Airlines and of the carriers JAL Express (JC) and the domestic flights of Japan Transocean Air (NU), affiliates of oneworld, with whom you should contact directly

If you are in Spain, you can receive up-to-date information about your baggage from the moment that we have opened the PIR file for you at the airport, by sending an SMS to the number 7775 with the word PIR followed by a space and the baggage tracing file reference number, which consists of 5 letters and 5 numbers.
For example: PIR MADIB12345
Cost of the message: €1.20 + VAT

If you are outside of Spain or if at any time you would like us to send you information through your mobile phone, send an SMS to telephone number +34 600 511 115, starting with the code "IB" followed by a space and your Property Irregularity Report number or PIR, which consists of 5 letters and 5 numbers, as well as your request.
For example: IB MADIB12345 PLEASE DELIVER MY BAGGAGE TO THIS NEW ADDRESS...

You can also contact us by post at: Apartado de correos 36.299, 28080 Madrid, Spain.

Our IBERIA Baggage Centre will assist you in all the countries of our network and will provide you with any necessary subsequent information regarding your baggage in Spanish, German, French, English, Italian and Portuguese.

Our telephone number in Spain is 902 341 342. If you are calling from outside of Spain, please check the number at any Iberia office or on our webpage, www.iberia.com.

Thank you for contacting us.

Iberia Baggage Service Centre.