What is a Bus & Fly ticket and where can I get one?
It is a ticket that combines Iberia international flights with ALSA coaches from/to the following cities:
Information on the Iberia flights and the overland journeys operated by ALSA appear on the ticket and are identified in a similar fashion to flights with numbers between the range IB1250 and IB1330
Where are the coach stations?
The address of each of the stations where you can use Bus & Fly are shown below.
In Albacete: C/ Federico García Lorca, 5 02001 Albacete See map
In Burgos: C/ Miranda, 4-6 09002 Burgos See map
In Lorca: Plaza Carruaje, s/n 30800 Lorca, Murcia See map
In Soria: Avenida Valladolid, 40 42004 Soria See map
In Valladolid: Puente Colgante, 2 47007 Valladolid See map
What are the advantages of a Bus & Fly ticket?
Bus & Fly tickets are always purchased through to the final destination so both Iberia and ALSA guarantee transit connections and will handle any possible incidents should they arise.
Connection times in Madrid (Terminal 4) between the air and ground transportation has been streamlined so you can check in/recover your luggage and reach your next mode of transport in time.
You can obtain additional Avios by using these tickets.
How much luggage can I take and how do I check my bags with a Bus & Fly ticket?
Bus & Fly tickets will always be exempt from Iberia luggage charges.
You cannot check bags on the overland sections so you should recover your luggage at Madrid airport:
- To check luggage for an international destination: At Madrid airport, the ALSA coach will drop you off in the T4 dock zone (1-4, ground level). You then take your luggage from the coach and proceed to the departures level (level 2) where you will find the Iberia check-in area. The information screens will help you find where to check in for your flight.
- If your origin is international you can check your luggage on Iberia aircraft only through to Madrid. Once you leave the aircraft, collect your luggage from the belt and proceed to Customs. Then proceed to the T4 dock zone (1-4, ground floor) where you will find the ALSA coach.
Boarding cards are not needed for overland journeys. They will only be issued from/to Madrid for Iberia flights. To use the online check-in of a ticket with an international destination you should select Madrid as the origin.
Where can I purchase a Bus & Fly ticket?
You purchase it just like you would buy a plane ticket. You can buy it over the phone from Serviberia on 902 400 500 or the booking phone lines in each country*, from your travel agency and from Iberia.com.
*These tickets cannot be purchased in Peru.
What documentation do I need for an international destination?
Documentation checks for an international destination will always take place at Madrid airport. Remember that ALSA staff will not check your documentation and if you reach Madrid you may be prevented from boarding the Iberia flight if you do not have the right documents. Do not store your documentation in luggage to be checked in. Ask us if you have any questions regarding the documentation you will need at your destination or if you have to follow any particular procedure.
Can I use a Bus & Fly ticket if I'm pregnant?
Can children and teenagers fly unaccompanied with a Bus & Fly ticket?
Children aged between 5 and 11 cannot travel unaccompanied with a Bus & Fly ticket. They must always travel with a companion. For these purposes, a companion is understood as someone 16 years of age or above on the date of travel and who travels with the minor.
People aged between 12 and 17 are considered adults and may travel alone. The assistance and companion service offered by Iberia is not available on Bus & Fly tickets.
Can passengers with special needs travel with a Bus & Fly ticket?
Passengers with sight and/or hearing difficulties can travel with these tickets. Passengers with other special needs should contact ALSA to book.
We recommend you carefully read the Iberia information on the carriage of passengers with special needs.
Can I take my pet on a Bus & Fly ticket?
Pets are not accepted on Bus & Fly tickets as there are restrictions on the overland sections operated by ALSA.
Guide dogs are accepted at no additional charge for excess baggage when booked beforehand and so long as the flight destination is not the UK, Ireland or Malta. Please check the conditions for travelling with guide dogs (section 5) before purchasing your ticket.
Is the meal and snack service included on Bus & Fly tickets?
For flights operated by Iberia this will depend on the fare purchased and the international route taken. Check meal availability on Iberia flights.
On overland sections operated by ALSA, the meal/snack service will not be offered in Economy or Supra classes. An onboard snack service is offered in Supra+ class.
Can Bus & Fly tickets be changed and/or reimbursed?
Changes and reimbursements are associated with the air fare and will depend on the fare conditions. The overland sections are always associated with an air section so you cannot separate the ticket connection to make individual use of the different forms of transport.
How do I claim a lost object or lost luggage?
Please notify the operator where the incident occurred.
If it happened on the overland section please contact the ALSA Customer Care Centre on 91 327 05 40 (8.00 am to 12 midnight)
If your luggage was lost on a section operated by Iberia, please follow the instructions you will find on the page on luggage incidents. If you left an object on an Iberia aircraft or at the airport, contact the lost property office.