Customer Sevices Any questions?
FAQs regarding Customer Sevices
If, for any reason, we have not been able to answer your question, please telephone us on:
If you require further information about reservations and flights, please contact:
Monday to Friday: 09:00 - 18:00 hours
If you have any queries regarding our Iberia Plus card, we will be happy to help you on:
Monday to Friday: 09:00 - 18:00 hours.
Please write your Iberia Plus number in the subject of your e-mail (requests will only be attended if written in Spanish or English). Register now with Iberia Plus.
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Who can I contact to recover an item left?
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question.
For contact details of the airports, please visit the website of the airport concerned.
Iberia only processes items left in its aircraft, VIP Rooms, UMs or buses taking them to/from the aircraft.
From the second day you can search at lost and found.
If you traveled on the route LON-MAD you can call telephone number: + 34 915874433 on working days between 10 am and 12 noon (Madrid time)
How can I get information on an open case?
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up
If the question is about Iberia Plus, please contact your Iberia Plus service centre by mail, fax or telephone.
If your query is of any other nature not included in the above, we are sorry if you have not received a reply. Our customer support team is working on it, and although our maximum reply time is 21 days, sometimes information is required from others and it can take longer.