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Conditions of contract

As used in this contract, "ticket" means "passenger ticket and baggage check", of that they are part the "conditions of contract" and the notices; "contractual carrier" means every air carrier who transports or promises to transport the passenger and his baggage hereunder or who realizes any other service related to the above mentioned air transport; "de facto carrier" means every carrier who realizes any quite or departs from the transport hired with the carrier contractual and authorized by this one; "electronic ticket" means the Itinerary / receipt expressed for or on behalf of the contractual carrier, the Electronic Coupons and, if applicable, a boarding document."Montreal Convention" means the Convention for the unification of certain rules for the International Air Transport signed at Montreal, May 28th, 1999. Regulation EC 2027/97 means the Regulation EC 2027/97 of the Council of 9 October 1997, modified by Regulation EC No. 889/2002 May 13th, on air carrier liability in respect of the carriage of passengers and their baggage by air. "SDR" means a Special Drawing Right as defined by the International Monetary Fund. Carriage hereunder is subject to the rules and limits of liability established by the Montreal Convention and Council Regulation (EC) No. 2027/97 of 9th October 1997 modified by EC Regulation No. 889/2002 May 13th on air carrier liability in respect of the carriage of passengers and their baggage by air.


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See how this is applied on flights operated by

  • British Airways
  • American Airlines
  • Finnair

Ticket cancellation pursuant to Israeli Consumer Protection Law 1981

Only for tickets purchased by an individual in Israel in a "long-distance sales transaction" as defined in the Israeli Consumer Protection Law, 1981, tickets may be cancelled by notice in writing:

• Within fourteen days of the date of purchase or of receipt of a document containing the details listed in article 14C(b) - whichever is later; and

• At least seven days, not being days of rest, before the date of departure.

In such case, the cancellation fee shall be equal to 5% of the price of the ticket or NIS 100, whichever is lower. Otherwise cancellation fees as per fare rule will apply.

Likewise, a ticket purchased by an individual in Israel who is a "disabled person", a "senior citizen" or a "new immigrant" in a "long-distance sales transaction" according to the definitions of these terms as set out in the Israeli Consumer Protection Law, 1981, may be cancelled by notice in writing:

• Within four months of the date of purchase or of receipt of a document containing the details listed in article 14C(b) - whichever is later; and

• At least seven days, not being days of rest, before the date of departure.

This will apply solely on transactions which included a conversation between the dealer and the consumer (including a conversation by means of electronic communication). In such case, the cancellation fee shall be equal to 5% of the price of the ticket or NIS 100, whichever is lower. Otherwise cancellation fees as per fare rule will apply.

All requests for cancellations or refunds under the Israeli Consumer Protection Law, 1981, should only be made in writing and sent by email to ba4u@ba.com or by facsimile to +972 3 6955375.

If you have any questions regarding your cancellation rights under the Israeli Consumer Protection Law, 1981, please contact IBERIA by email or facsimile (as outlined above) or by telephone on +972 3 6061505