We apologise for being unable to deliver your baggage at your flight arrival.
We are doing everything possible to deliver your baggage to you within the next 24 hours to the address that you have indicated to us. Most lost baggage is found and delivered within the following 72 hours.
If you are travelling with travel insurance, your policy might include greater coverage than the one we can offer. Ask us for a report for your insurance company as proof of any loss, damage or delay that may have occurred.
If you want to find out how your baggage location process is going, please contact WorldTracer (the worldwide computerised baggage tracking service), which will provide you with updated information at all times on the status of your baggage search.