- Before traveling
- At the airport
- On board
- Destination arrival
- Products & Services
- Customer Relations
Customer service is our commitment.
We appreciate you sharing your suggestions, congratulations and complaints with us. At the Customer Service Centre we will analyse them and give you our reply.
Below is a form you can use to send us your comments, seek a flight receipt, report incidents regarding the annotation of Avios, seek a reimbursement or include additional file information.
If your query is regarding a luggage incident click here
Choose the option you require:
If you have recorded an incident, you can see its present status
Or, if you prefer, you can write to the Customer Service Centre. Apartado de correos 36.315. 28080 Madrid, Spain. Remember to attach the original documents so we can attend to your request: ticket number, boarding pass, Iberia Plus card number, etc.