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Other questionsAny questions?

List of passengers on a flight


We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.

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Travel Club points


For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.

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What is a technical stopover?


When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disembark as it does not have traffic rights at the airport in question.

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How can I find out about courses to help me lose my fear of flying?


We cannot offer you any course at this moment as they are temporarily unavailable.

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Iberia as a sponsor


Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values.
If you think Iberia might be interested in sponsoring your project, please contact us on britishairways--iberia.sponsor.com (available in English and Spanish)
We will study your proposal and give you an answer as soon as possible.

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Can I take alcohol, tobacco or cash on my trip?


According to current European regulations, on entering or leaving the European Union it is possible to take up to 10,000 euro (€) in cash or equivalent in other currencies or assets without having to declare it. All amounts exceeding this figure must be declared to the customs authorities.
Some member states also control the cash that people carry when travelling between countries of the EU.
Similarly, in the United States there is the obligation to customs declare all cash amounts of over 10,000 American dollars ($) brought into or taken out of the country.
However, for further details contact the embassy of the country where you are going to travel.

Tobacco and alcohol

When travelling from one EU country to another, you can take tobacco and alcohol products with you for personal use, but not for resale. If you are travelling with tobacco or alcohol and you stay within the personal-use thresholds, you won't have to pay excise duty in the EU country you are going to.

More Information[Open in a new window]

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How can I send a package or any other cargo?


To transport or send packages, fragile and/or perishable items, animals, personal belongings and human remains, to both national and international destinations, please contact IAG CARGO on: from Spain 902 224 124 and from another country (+34) 91 186 47 92, Mondays to Fridays between 9am and 6pm.

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Discover the Iberia Group Fleet: all our flights with their technical data and plans


You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.

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How does the de-icing equipment work?


As with cars, streets and highways, planes also suffer the consequences of below-zero temperatures, snow and ice. But these adverse meteorological conditions do not prevent scheduled flights thanks to the de-icing equipment at the airport.

Iberia’s de-icing equipment includes trucks which are equipped with 5,000 litre tanks filled with a mixture of water and glycol, and a boiler with a burner which heats the mixture so that it leaves via the water cannon at 2 degrees centigrade. The trucks come installed with pumps that lift the water in a way that allows the liquid to exit with the necessary pressure when the operator opens the escape valve so that the liquid falls on the plane. This process manages to eliminate any remaining frost, ice, snow or frozen water on the planes so that the surfaces remain clean.
An orange colouring agent is added to the mixture for easy confirmation of the correct application on the surfaces. The water melts the ice, frost or snow, while the glycol prevents their formation for a specific period of time.

The vertical and horizontal sides (wings and tail) are usually de-iced, along with the fuselage, the radome, the landing gear hatch and the stabilizers. However, with extreme climate conditions, the entire airplane must be de-iced. De-icing is performed at the request of the flight captain.

This process is performed by scrupulously applying the instructions from the airplane manufacturer’s manual, IATA regulations and ISO Standards, among others.

The time necessary for this process can last between three minutes and an hour and a half. Normally cleaning the airplane of ice or frost lasts between three and five minutes. This time can increase greatly if there is snow; there are times which may last up to an hour and a half.

In Madrid-Barajas there are two de-icing bases which operate 24 hours a day. These allow three planes to be cleaned at the same time in each base, in normal circumstances. At full performance, these platforms can de-ice more than 150 planes each in normal climatological conditions.

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