Baggage Incidents

We apologise for not getting your baggage to you properly.

If you have not received it upon arrival, we will do everything we can to get it to the address you gave us within the next 24 hours. Most lost baggage is found and delivered within the following 72 hours.

If you are travelling with travel insurance , your policy might include a higher coverage than the one we can offer. Ask us for a report for your insurance company as proof of any loss, damage or delay that may have occurred. Contact us by telephone.
From Spain, you can call 902 341 342. If you are calling from abroad, please phone:

Get information on your baggage search here

If your suitcase has been damaged and we make out a Property Irregularity Report at the airport please complete this form

You can also contact us by mail, writing to Apartado de Correos 36.299, 28080 Madrid. Spain.
Our IBERIA Baggage Customer Care Centre will attend you in every country in our network and we will provide you with any subsequent information you may need concerning your baggage, in Spanish, German, French, English, Italian or Portuguese.

Our phone number in Spain is 902 341 342. If you are calling from abroad, please phone:

We are doing everything possible to guarantee that your baggage receives the best treatment. We cannot be held responsible for normal wear and tear due to handling and transfer at airport facilities. Our conditions of carriage mean we cannot accept any responsibility for the loss or deterioration of fragile, perishable or valuable items, jewellery, money or property packed in damaged or unsuitable containers.