If your baggage has been damaged and we have opened a Baggage Irregularity Notice at the airport, complete this form
You can also contact us by mail, writing to Apartado de Correos 36.299, 28080 Madrid. Spain.
Our IBERIA Baggage Customer Care Centre will attend you in every country in our network and provide you with any subsequent information you may need regarding your baggage in Spanish, German, French, English, Italian or Portuguese.
Our phone number in Spain is 901 111 342. If you call from outside of Spain, please consult here the number to contact us.
We are doing everything possible to guarantee that your baggage receives the best treatment. We cannot be held responsible for normal wear and tear due to handling and transfer at airport facilities. Our conditions of carriage mean we cannot accept any responsibility for the loss or deterioration of fragile, perishable or valuable items, jewellery, money or property packed in damaged or unsuitable containers.