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Security recommendations

We recommend that you take certain precautions before giving your information on the internet. You must make sure that you give your information in a secure manner. Take a look at our advice and make sure that you are using Iberia.com without putting the security of your information at risk.

Passwords

Think of passwords as if they were keys. Don't use the same password for several accounts or services; if it is stolen they could access all your accounts.

Try to have a "strong" password (difficult to decipher) by using a mix of upper and lowercase letters, numbers and special characters (if permitted). The longer the password the better.

Avoid using personal information, words from the dictionary and consecutive numbers.

Phishing

Iberia would never send an email requesting that you give us your personal information or passwords.

Phishing is a common internet scam whereby emails are sent to users falsely claiming to be from a legitimate company like a bank, financial institution or retailer where online payments and purchases are involved. These emails, which offer supposed special promotions or benefits with the sole aim of committing crimes like identity theft, money extraction, and so on, direct the user to what appears to be a genuine website but is actually a copy of the original site. The objective is to obtain confidential information about the user (passwords, credit card details, etc.), whereby when information is entered on the false website, it is copied to a file or database to be used at a later date by the attacker on the company's real website.

Here are some recommendations for avoiding this scam:

  • Always check the source of the information. Never reply to an email asking for personal or financial information.

  • Don't click on hyperlinks or links attached to the email, as they could covertly send you to a fraudulent website. Type the website address directly into your browser or user markers/favourites if you want to get there faster.

  • Check that the website you are browsing is a secure address. For example, it must always start with https:// and you should see a little closed padlock in your browser status bar.

  • Bear in mind that competent service providers don't send messages to "Dear customer", without any kind of personalisation (they normally indicate that they know who you are). Don't get tricked by the fact that the message includes reference numbers without a meaning that can't be verified.

  • Don't forget to apply elementary precautions such as moving the cursor over the links to see the real link.

If you receive a suspicious notification about a booking you have not made, or the booking reference does not coincide with the one we gave you when you completed the purchase process, or any other message that seems strange, delete the notification. For further clarification, don't hesitate to contact your Iberia Plus Customer Service Centre by sending an email to consultaseguridad@iberia.es.

If you have received an email of the type described here and have entered your personal details on a fraudulent website, we advise you to go to Iberia.com immediately and change the login password to your Iberia account and any other services that you access with that password. In fact, we insist on recommending that you use different passwords for different services.

Buy

Pay attention to the website's URL. There are fraudulent websites that look very real. Check it carefully!

When making online payments, only use secure connections (https: // …). Make sure that you can see a green padlock when giving personal information or payment information.

Online payments of any kind must only be done on encrypted pages. Based on the company, the encryption certificate may also include a control to find out if the website is real. One of the tips is to add https instead of http in the website address bar and another is the padlock icon which must also be green.

At Iberia.com, whenever you give us information, it goes to https pages.

PC security protection

Make sure that you have an up to date anti-virus protection program installed on your computer. The ideal situation is that in addition to protecting from viruses, the program also has malware protection (malicious software). There are increasingly more antivirus programs that have both protection modes by default, but we recommend ensuring that the program you choose has everything.

Keep the operating system software up to date, since updates include protections against the latest security threats.

Protect your computer with a password and keep it secret.

We also recommend that you install a personal firewall on your computer.

Scams

If it looks too good to be true, then it's probably a scam.

Scams appear in many different forms; in social media, emails, phone calls, etc.

Be suspicious if you are offered a service, offer or prize, especially if you have to make a payment or provide personal information.

Quite often the offers are only available for limited periods of time or even for that moment only, forcing you to make an immediate decision.

Wi-Fi hotspots

Wi-Fi hotspots in public places can be very useful but more than often they're not secure.

Many hotspots don't encrypt information sent via a Wi-Fi network, so they can be intercepted by another person.

Never open a session in a place that doesn't look legitimate. Always make sure that the site is fully encrypted. Always access networks that have a padlock.

When you have finished using the connection, always remember to close the session by disconnecting from the Wi-Fi network.

Mobile devices

Mobile devices are essentially small computers.

Install an antivirus software to protect from malware (malicious software)

Protect your mobile phone with a password or PIN

Keep applications up to date

If your device is lost or stolen, your operator can make it invalid if you have the IMEI code. Keep this information to hand in case you need to use it.

The IMEI code is a unique 15 or 17 digit number to unequivocally identify any mobile associated with a GSM or UMTS network, and it doesn't change during the useful life of the telephone. Amongst other things, it makes it possible to block mobile devices in the event of theft, leaving them out of service, so we just need to note the mobile's IMEI on the report submitted to the authorities for the telephone operator to be able to block it.

This identification code is normally printed on a sticker under the mobile phone battery, but you can also get it by typing the combination *#06# into the telephone, which will show you the IMEI on the device itself.

Privacy and identity

Treat your personal information like cash.

Don't give personal information to just anyone, and before you do so, make sure to have read the legal condition of the website on which you are going to enter your information, to know exactly how they are going to use it and who will have access to it.

Only give your information on encrypted and trustworthy websites (look for "https" at the start of the website address).