The purpose of this document is to improve the accessibility of air travel to people with reduced mobility by ensuring their needs are understood and provided for, and their safety and dignity are respected. It is aimed at airlines providing services and facilities at airports and on aircraft, and forms the basis on which a voluntary Code (or Codes) of Practice may be prepared. When preparing Codes, the appropriate provisions of the European Civil Aviation Conference (ECAC) Document 30 (Section 5) and the International Civil Aviation Organization (ICAO Annex 9) will be considered. These documents provide technical information and are produced, following consultation with the airline industry, by governmental agencies concerned with establishing standards and recommended practices.
A person with reduced mobility (PRM) is understood to mean any person whose mobility is
reduced due to a physical incapacity (sensory or locomotory), an intellectual deficiency, age,
illness or any other cause of disability when using transport and whose situation needs
special attention and the adaptation to the person’s needs of services made available to all
- 1. PRMs have the same rights as other citizens to freedom of movement and freedom of choice. This applies to air travel as to all other areas in life.
- 2. Airlines, airports and related service providers have a responsibility to meet the needs of PRMs. PRMs also have a responsibility to identify their needs to the proper channels at the proper time.
- 3. Information must be made available to enable PRMs to plan and make their journey.
- 4. The cost of providing for the needs of PRMs must not be passed directly to the PRMs.
- 5. Disability should not be equated with illness and therefore PRMs must not be required to make medical declarations about their disability as a condition of travel.
- 6. Organisations representing PRMs will be consulted on issues relevant to PRMs.
- 7. Staff will be given appropriate training in understanding and meeting the needs of PRMs.
- 8. Control and security checks should be undertaken in a manner which respects the dignity of PRMs.
- 9. PRMs must be enabled to remain independent to the greatest possible extent.
No carrier will refuse a PRM except where he/she cannot safely be carried or cannot physically be accommodated or be provided with the specific services he/she needs during the flight. When the carriage of a PRM is refused, carriers will explain clearly and explicitly the reasons for refusal.
PRMs who are not self-sufficient should always travel with a companion. The airline does not provide health, hygiene or safety assistance onboard. For more information check with Bookings.
Airlines will pursue technical and operational options for improving access and facilities on aircraft of all sizes, particularly when major refurbishment is undertaken.
Where a direct route is not possible for a PRM (e.g. because of small aircraft), airlines will endeavour to suggest an acceptable alternative.
Regardless of the size of airport and aircraft, arrangements for embarkation and disembarkation should respect the dignity of PRMs.
Airlines will, where space permits, provide on-board equipment / facilities to aid the self-reliance of PRMs within limits of health, safety and hygiene.
PRMs will have equal choice of seat allocation, subject to safety requirements. Airlines will explain clearly and explicitly the reasons for not allocating a specific seat when the request is not met for safety reasons.
Certified Service Dogs will be carried in the cabin, subject to national importation and airline regulations. Where they are carried, there will be no charge. PRMs will not be charged for the carriage of basic mobility equipment or other essential disability assistive devices.
Airlines must take all reasonable steps to avoid loss or damage to mobility equipment or other disability assistive devices. Where loss or damage occurs, airlines will make appropriate arrangements to meet the individual’s immediate mobility needs.
Access to air travel for handicapped persons
European Regulation 1107/2006. Text: www.eur-lex.europa.eu / documentación técnica / discapacidad y desplazamientos / actos normativos / 32006R1107
You can request a copy of regulation 14CFR Part 382 from the US Department of Transportation via:
Hotline phone numbers
Calls from within the US: Toll free hotline for air passengers with a disability: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).
Calls from outside the US: Contact the Aviation Consumer Protection Division on (+1) 202-366-2220 (voice) or (+1) 202-366-0511 (TTY).
Aviation Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432
Washington, DC 20590