In this section we try to answer all those possible questions you may have regarding Iberia

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Changes, cancellations and refunds

• For a return trip, if I don't use the outward journey can I still use the return flight?
• How long is a ticket valid for?
• Can I cancel my ticket and obtain a refund?
• Ticket cancellation and refund in the event of death
• Can you change the name on the tickets?
• I want to change the dates/destination/origin of my ticket, how should I do it?

For a return trip, if I don't use the outward journey can I still use the return flight?

If you have a fare that means you have to use plane ticket coupons in a particular sequence, please consider the following: If you choose not to travel a partial leg or do not travel in the sequence shown on the ticket, we will bill you for that leg according to the price set for the itinerary that is in effect at the time the booking is made. This price is a result of the published fares in force and can be checked if you wish to book the itinerary used as an individual booking. If the price is higher than that listed on your ticket we can stipulate that transportation on the other legs is dependent on the previous payment of the difference.

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How long is a ticket valid for?

A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket.
A ticket is valid for transport:

• - For one year from the date of issue, so long as no flight coupon has been used, or
• - For one year from the date the first coupon was used, so long as it was used within a year form when the ticket was issued.

If your query is in regard to a change of flight dates, change of itinerary or change in maximum stay permitted at the destination, please contact Serviberia directly or any Iberia office to consult your ticket conditions.
If your ticket was issued by a travel agency and you have not yet begun your trip, please contact the agency where you purchased the ticket.

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Can I cancel my ticket and obtain a refund?

As in the previous case, this will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penalty fee.
If you purchased your ticket on Iberia.com, please check the refund conditions in the booking management section or call Serviberia. However, if your ticket was purchased through an agency, please contact them directly.

IMPORTANT:

• The fee for issuing the ticket is non-refundable
• The fuel surcharge will be refundable if the fare conditions allow it

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Ticket cancellation and refund in the event of death

Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of a close relative, i.e., parent, child, spouse or in-law, of the ticket holder.
Please contact Serviberia directly for handling this request, or see your travel agent if the ticket was issued by a travel agency.

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Can you change the name on the tickets?

Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which must coincide with the documentation they present at the airport on the day of the flight. If the details on the ticket don't coincide with the documentation presented, the right to board the flight may be denied.

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I want to change the dates/destination/origin of my ticket, how should I do it?

If you have made a booking for a flight originating in Spain (soon from any european origin), and if your fare allows changes, you can now do these online. To do so you need to go to Booking Management.

If your ticket does not allow changes via Iberia.com, you need to call our Call Centre or go to an Iberia sales office to action them.

Refunds and changes: 902 400 500 24h

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