As used in this contract, "ticket" means "passenger ticket and baggage check", of that they are part the "conditions of contract" and the notices; "contractual carrier" means every air carrier who transports or promises to transport the passenger and his baggage hereunder or who realizes any other service related to the above mentioned air transport; "de facto carrier" means every carrier who realizes any quite or departs from the transport hired with the carrier contractual and authorized by this one; "electronic ticket" means the Itinerary / receipt expressed for or on behalf of the contractual carrier, the Electronic Coupons and, if applicable, a boarding document."Montreal Convention" means the Convention for the unification of certain rules for the International Air Transport signed at Montreal, May 28th, 1999. Regulation EC 2027/97 means the Regulation EC 2027/97 of the Council of 9 October 1997, modified by Regulation EC No. 889/2002 May 13th, on air carrier liability in respect of the carriage of passengers and their baggage by air. "SDR" means a Special Drawing Right as defined by the International Monetary Fund. Carriage hereunder is subject to the rules and limits of liability established by the Montreal Convention and Council Regulation (EC) No. 2027/97 of 9th October 1997 modified by EC Regulation No. 889/2002 May 13th on air carrier liability in respect of the carriage of passengers and their baggage by air.
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Carriage hereunder is subject to the rules and limits of liability established by the Montreal Convention and Council Regulation (EC) No. 2027/97 of 9th October 1997 modified by EC Regulation No. 889/2002 May 13th on air carrier liability in respect of the carriage of passengers and their baggage by air.
Meanwhile if it is not in contradiction with the previous, any realized transport and other services performed by the carrier will be subject to: 1.-provisions contained in this ticket; 2.- applicable tariffs and its conditions; 3.- carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of the carrier).
Contractual Carrier name may be abbreviated in the ticket, whenever the full name and his abbreviation appear in the manuals, regulations and timetables of the carrier; contractual carrier's address appears on the back of the "passenger ticket"; the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
Any exclusion or limitation of liability of the contractual carrier shall apply to and be for the benefit of agents, employees and representatives of the contractual carrier, when exercising their functions.
Checked baggage will be delivered to bearer of the baggage check. In case of damaged checked baggage, a complaint must be made by the passenger in writing to the carrier as soon as possible after the discovery of the damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days, always referred to natural or calendar days, in both cases from the date the baggage was delivered.
This ticket is good for carriage for one year from the date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. Carrier may refuse transportation if the applicable fare has not been paid.
Carrier undertakes to use its best efforts to carry the passenger and his baggage with reasonable dispatch. Carrier may substitute alternate carriers on aircraft, and may omit stopping places shown on the ticket in case of necessity. If the passenger should miss a connecting flight due to a reason imputable to Iberia, he or she shall be rescheduled on another flight which will enable them to reach their destination as soon as possible or, in default of this, be reimbursed for an equal amount to the price of the flight they paid, so long as no part of the ticket has been used, or the difference between the price paid and the fare applicable to the legs flown, if part of the ticket has been used..
Passenger shall comply with Government travel requirements and have the documents of exit, entry and others demanded, as well as come to the airport at the hour fixed by the carrier in the notice "CHECK-IN LIMIT TIME".
No agent, employee or representative of the carrier has authority to alter, modify or waive any conditions of this contract.
As established in the European Parliament and Council Regulation (EC) No. 261/2004 of 11th February, in the event of denied boarding to passengers although they have presented themselves for boarding under the conditions established in this Regulation, compensation is fixed and the carrier is liable for the provision of immediate aid and assistance to affected passengers.
As established in the European Parliament and Council Regulation (EC) No. 261/2004 of 11th February, compensation is fixed in the event of flight cancellation unless the latter is due to extraordinary circumstances. The carrier is furthermore liable for the provision of immediate aid and assistance to affected passengers
As established in the European Parliament and Council Regulation (EC) No. 261/2004 of 11th February, in the event of a long delay in relation to the scheduled departure time of flight, passengers are entitled to immediate aid and assistance throughout the duration of the delay.
For code share flights operated in the United States, in case of tarmac delay, the contingency plan of the operator carrier will apply
The passenger must pay any taxes, fees and charges imposed on air transportation by government authorities. These taxes, fees and charges, which may represent a significant portion of the cost of air travel, are included in the fare, and showed separately in the "TAX, FEE/CHARGE" box(es) of the ticket
Charges and taxes are the object of constant modifications and revisions, which may take place after the date when you bought your ticket. If there is a rise in a charge or tax that must be passed on to the passenger after the date of purchasing your ticket and before you use it , you must pay the difference with respect to the amounts shown at the time of purchase. If the increase in the charge or tax involves a considerable rise in relation to the ticket price, you may seek a refund within 7 working days starting from the day the company or agency asked you to pay it. If you fail to pay the difference within this period, the company will proceed to cancel your ticket and refund you for the amount.
As established in article 11 of European Parliament and Council Regulation CE No 2111/2005 of December 14th, 2005, the air carriage contractor shall inform the passenger of the identity of the operating air carrier. Where the identity of the operating air carrier is not yet known at the time of reservation, the air carriage contractor shall ensure that the passenger is informed of the identity of the operating air carrier as soon as such identity is established.
This informative notice transcribes the ANNEX contained in the European Council Regulation EC Nº 2027/97, modified by Regulation EC No 889/2002, which summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention
(*) This deals with an individual passenger's right to initiate judicial proceedings with a view to obtaining compensation for any damages resulting from a delay. Evidence of such damage and the air carrier's liability for this must be provided.
For safety reasons, dangerous articles such as those listed below, must not be carried in passenger's baggage: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and brief-cases and attaché cases with installed alarm devices.
In the event you already have your seat reserved and for any reason you do not intend using your reservation, kindly cancel it by phone, personally or through your Agent. By doing so, you will cede space to another passenger and also avoid any cancellation charge.
Passenger are requested to check on arrival their reservation for their next stretch or for the return trip. Also please give any temporary address for any possible information from the carrier.
Check in time limit means the latest time prior to the scheduled departure time, as shown on the flight coupon, by which the passenger must be accepted for the flight, have their baggage checked and obtain their boarding pass. After this time limit, the flight will be closed. Carrier will not be liable for the non acceptance of a passenger reporting for a flight already closed
Only for tickets purchased by an individual in Israel in a "long-distance sales transaction" as defined in the Israeli Consumer Protection Law, 1981, tickets may be cancelled by notice in writing:
• Within fourteen days of the date of purchase or of receipt of a document containing the details listed in article 14C(b) - whichever is later; and
• At least seven days, not being days of rest, before the date of departure.
In such case, the cancellation fee shall be equal to 5% of the price of the ticket or NIS 100, whichever is lower. Otherwise cancellation fees as per fare rule will apply.
Likewise, a ticket purchased by an individual in Israel who is a "disabled person", a "senior citizen" or a "new immigrant" in a "long-distance sales transaction" according to the definitions of these terms as set out in the Israeli Consumer Protection Law, 1981, may be cancelled by notice in writing:
• Within four months of the date of purchase or of receipt of a document containing the details listed in article 14C(b) - whichever is later; and
• At least seven days, not being days of rest, before the date of departure.
This will apply solely on transactions which included a conversation between the dealer and the consumer (including a conversation by means of electronic communication). In such case, the cancellation fee shall be equal to 5% of the price of the ticket or NIS 100, whichever is lower. Otherwise cancellation fees as per fare rule will apply.
All requests for cancellations or refunds under the Israeli Consumer Protection Law, 1981, should only be made in writing and sent by email to email@example.com or by facsimile to +972 3 6955375.
If you have any questions regarding your cancellation rights under the Israeli Consumer Protection Law, 1981, please contact IBERIA by email or facsimile (as outlined above) or by telephone on +972 3 6061505