These circumstances are especially sensitive for those who have mobility problems, physical disability – visual, for example – intellectual disability, illnesses related with memory or, simply, have advanced age.
To break this barrier, airports have transfer and companion services which go from entering the terminal to the airplane seat, including the check-in, boarding or baggage drop-off and claim.
In the European Union, since the entry into force of EC Regulation 1107/2006, the service is offered by airport management. Outside the EU, airline companies are responsible for providing this service to their clients. Wherever you are, it is always free.
Special oxygen service: By request to Serviberia or the Iberia Bookings Centre in your country, we can supply oxygen for its use on board.
Also, with prior request and confirmation that the apparatus meets the necessary security standards, you can use your own personal oxygen concentrator (POC).
Free transfer of mobility assistance and aid equipment In addition to the baggage allowance permitted by your plane ticket, we transport free of charge mobility and assistance equipment – chairs, crutches, walkers – and the healthcare material and medications that you normally need to cover your needs for up to two days in your destination.
As such, for example, in addition to two pieces of luggage, you can travel with:
- -a dialysis machine which does not exceed 50kg in weight*
- -up to two pieces of mobility equipment: wheelchairs, walker…
- -respiratory devices, CPAP, oxygen concentrators
We have designed our operations so that people who need wheelchairs for their mobility have comfortable boarding access and have the chairs available in the shortest time possible.
In fact, on certain planes whose capacity allows it, we transport in the cabin some of the assistance and mobility equipment, although this possibility will depend on the prior activity and/or characteristics of the equipment.
Transporting wheelchairs Assembly and disassembly. Preparing wheelchairs for travelling is sometimes complex and the difficulty of assembling or disassembling varies depending on the type of chair you use.
- manual chairs: in most airports, it is possible to keep the wheelchair until the airplane, where it will be retrieved to prepare it for transport.
- electric chairs: preparing these types of chairs depends on the type of batteries:
- - wet cell batteries (spillable): the connections to the battery terminal must be removed to insulate and protect them.
- - dry cell batteries (non-spillable): in this type of chair, the battery can remain installed if it is solidly attached. There is also no need to disconnect the poles if these are insulated and with the interrupter in the off position.
In any case, we recommend that you go to the check-in counter two hours before the flight departure, which will provide us with enough time to ensure that your equipment is properly transferred. If you also provide us a copy of the manufacturer’s instructions, this will be a great help for us in our job and we will be more time-efficient and have with minimal risk.
Priority baggage delivery.
The delivery of checked-in mobility and assistance equipment has priority over the rest of checked-in luggage from the flight. However, if any accident occurs, we will immediately substitute the equipment with another piece of equipment with similar characteristics until we achieve complete resolution.
Your personalised information on Serviberia: (502) 2202 4949
Monday to Sunday: 08:00 to 20:00 hours
Service animals and emotional support animals: welcome on board.
Service and emotional support animals are welcome on board and, with prior communication with Serviberia, you can fly in the cabin next to your guide-dog.
We also welcome emotional support animals which will be able to travel with you with prior presentation of your medical certificate. To prevent any boarding issue, provide this information ahead of time to Serviberia: (502) 2202 4949
Monday to Sunday: 08:00 to 20:00 hours
Extra space: Individuals who due to their corpulence or any other need require extra space in addition to the space established by the seat width can learn more on Serviberia regarding the possibilities of acquiring an extra seat.
Other accessibility services Within the services designed to facilitate the air transport for persons with disability, we have security instructions and pamphlets written in Braille, subtitles, accessible websites and others, such as special meals that we try to adapt to your diet as long as you inform us if not at the moment of booking, at least 48 hours prior to the flight departure.
Special meals and food allergies
Flights for all tastes
You can request different types of meals during the flight. If you are allergic to a food in particular, we recommend that you call Serviberia: (502) 2202 4949
Monday to Sunday: 08:00 to 20:00 hoursas we cannot guarantee its complete absence in the food or that another food has been exposed to the product to which you have the allergy during the production process.