These circumstances are especially relevant for people with mobility problems, a physical disability – visual, for example –, an intellectual disability, illnesses related to memory or simply are older.
To break this barrier, airports have transfer and companion services which go from entering the terminal to the airplane seat, including the check-in, boarding and baggage drop-off and claim.
In the European Union, since EC Regulation 1107/2006 came into force, the service is offered by airport management. Outside the EU, airline companies are responsible for providing this service to their clients. Wherever you are, it is always free.
Special oxygen service: You can request that Serviberia or the Iberia Bookings Centre in your country supply oxygen for your use onboard. This service is free of charge.
Also, with prior request and confirmation that the apparatus meets the necessary security standards, you can use your own personal oxygen concentrator (POC).
Free transfer of mobility assistance and aid equipment In addition to the baggage allowance permitted by your plane ticket, we transport mobility and assistance equipment – chairs, crutches, walkers – and the healthcare material and medications that you normally need to cover your needs for up to two days in your destination free of charge.
As such, for example, in addition to two pieces of luggage, you can travel with:
- -a dialysis machine not heavier than 50 kg*
- -up to two pieces of mobility equipment: wheelchairs, walker, etc.
- -respiratory devices, CPAP, oxygen concentrators
We have designed our operations so that people who need wheelchairs for their mobility have comfortable boarding access and have seats available in the shortest time possible.
In fact, on certain planes with the needed capacity, we transport some of the assistance and mobility equipment in the cabin, although this depends on the prior activity and/or characteristics of the equipment.
Transporting wheelchairs Assembly and disassembly. Preparing wheelchairs for travelling is sometimes hard and the difficulty of assembling or disassembling varies depending on the type of chair you use.
- manual chairs: In most airports, the wheelchair can be used up to the gate where it will be retrieved to prepare it for transport.
- electric chairs: Preparing these types of chairs depends on their battery:
- - wet cell batteries (spillable): Battery terminal connections must be detached to insulate and protect them.
- - dry cell batteries (non-spillable): In this type of chair, the battery can stay installed if it is solidly attached. There is also no need to disconnect the electrodes if these are insulated and with the interrupter in the off position.
In any case, we recommend that you go to the check-in counter two hours before the flight's departure time, which will give us enough time to ensure that your equipment is properly transferred. Please provide us a copy with the manufacturer's instructions, which will help us to do our job better, faster and with less risk.
Priority baggage delivery.
The delivery of checked-in mobility and assistance equipment has priority over the rest of checked-in luggage on the flight. If there is an accident, we will immediately substitute the equipment until the problem has been solved.
Your personalised information on Serviberia: (502) 2202 4949
Monday to Sunday: 08:00 to 20:00 hours
Service animals and emotional support animals: Welcome onboard!
Service and emotional support animals are welcome onboard and, after informing Serviberia, you can fly in the cabin with your guide dog.
We also welcome emotional support animals which can travel with you upon presentation of your medical certificate. To prevent any issues when boarding, provide Serviberia: (502) 2202 4949
Monday to Sunday: 08:00 to 20:00 hours
with this information ahead of time.
Extra space: Individuals who due to their corpulence or any other need require extra space in addition to the space established by the seat width can learn more on Serviberia regarding the possibilities of acquiring an extra seat.
Other accessibility services: As part of the services designed to facilitate air transport for persons with disabilities, we have security instructions and pamphlets written in braille, subtitles, accessible websites and others, such as special meals that we try to adapt to your diet as long as you inform us at least 48 hours prior to the flight's departure if not at the time of booking.
Special meals and food allergies
Flights for all tastes
You can request different types of meals during the flight. If you are allergic to a particular food, you should call Serviberia: (502) 2202 4949
Monday to Sunday: 08:00 to 20:00 hoursas we cannot guarantee its complete absence from food or that another food has been exposed to the product you have an allergy to during its preparation.