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check-in onlineAny questions?

What is on-line check-in?

The simplest, quickest way to obtain your flight boarding card from home.

From one day before and up to 2 hours before the scheduled departure of your flight, you can obtain your boarding card on-line and access the boarding gate at some airports without stopping at the check-in desks or the automatic check-in machines.

If you prefer, you can also check in at the airport using our self-service check-in kiosks or at the counters.

More information

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MyBagTag: Check your baggage from home

Now when you check-in online through www.iberia.com on a direct flight (no connections) with origin or destination in any city in Spain on flights operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum), you can add the number of suitcases you wish to take and print out the check-in tags on a single sheet of paper. You then fold the paper (one per suitcase, without copies or duplicates) into four and pop it into the plastic case you can pick up at airports in the Spanish network to reuse on various trips. Once at the airport, you just have to drop your suitcase off at the fast drop-off counters (In the case of Madrid, counters 810-811 and 850-851 at T4).

When you have left your suitcase you can make your way directly to the boarding gates.

The service will shortly be implemented at all airports in the European and international network and, in a third phase, on connecting flights.

More information

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How to check in at iberia.com

Online check-in at Iberia.com in 5 simple steps – you just need a computer or tablet with an internet connection. If you have a smartphone you can log into iberia.mobi or download the apps for iPhone, Android or Blackberry.

From the day before, you can obtain your boarding pass online. For flights Madrid-Bilbao-Madrid and Madrid-Palma de Mallorca-Madrid, you can get your boarding pass from the moment you purchase.

  1. Searching for your booking:
    Select one of the two options available to supply the search data.
  2. Flight selection:
    You can select the flight/s you wish to check-in for.
  3. Seat selection:
    You can choose and reserve your seat with Iberia.com from the time of purchase. If your fare does not include the possibility of choosing and reserving a seat, you can do it before you fly at a better price than at the airport. Check the conditions, depending on the cabin class you wish to fly in
  4. Confirm data:
    You should check that all the data are correct before the boarding passes are issued.
  5. Boarding pass issue:
    You can print out the boarding pass on a PDF document, receive the mobile pass by email or receive a text message with a link to display or download your mobile pass. 1 copy of the boarding pass per flight or leg.
    And, if you use an iPhone or iPod with version iOS6 or later, you can easily download your mobile boarding pass to your Passbook wallet.

If you are travelling with hand baggage only, check the boarding gate on the flight information screens and go directly to the gate after first passing through the security checks* where you must show your documentation.

* Having authorised the online check-in procedures, the security services at the airports may, under exceptional circumstances, restrict and/or limit access to the boarding areas. If this happens to you, please contact our airport personnel who will be happy to help you.

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Cancel boarding card

Once the online boarding card has been issued, it cannot be cancelled. If you do not go to the boarding gate, you will be recorded as a no-show passenger and the rules regarding changes and refunds in the fare you paid will apply.

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The mobile boarding card

The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to carry more paperwork with you.
For efficient identification, you just have to hold your mobile terminal with the 2D image on the screen up to the card reader of the mobile boarding pass and wait a few seconds for the positive identification to be registered.
The mobile boarding pass can be used at the check-in counter, the security checks and at boarding. Identification is more streamlined and dynamic, with less paper used for printing boarding cards.
You will find all details on the mobile boarding pass, along with information on the airports where you can use it, at the end of the page Check-in Information.

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The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?

If this if your case you can now print a duplicate of the boarding pass from your computer.
Remember that if you forget your boarding pass, you should go to the check-in kiosk or the check-in desk to request a copy.

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The status of my ticket is shown as "Unable to check-in" Why?

There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the time of requesting online check-in. You can see in the image where you need to click. A window will appear with stating the reason why you are unable to check in with your ticket.
If you require more information you can also contact the issuing agent or our call centre .

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