As a client, you can obtain a receipt through Iberia.com in Complaints , selecting within Other category and indicating the type of proof you require. You can also make the request in writing, including the followingi nformation:
The name of the passenger must be the same as the person making the request.
Ticket number or a photocopy of it.
Route taken by the flight.
Photocopy of National Identity Document or Passport.
Signature of the passenger making the request.
Email or postal address where you would like to receive the document request.
Please state very clearly the type of proof you require. Iberia provides proof of:
Not having flown
Embarkation denied (not being allowed to board a flight)
Delay to a flight
Cancellation of a flight
Send your request to the following postal address:
CENTRO DE ATENCIÓN AL CLIENTE
APDO CORREOS 36315