They will only be accepted in the cabin when they accompany passengers who depend on them to get around. (In case of deaf passengers or those who need emotional support, a medical confirmation certificate will be necessary).
Certified instructors will also be able to fly with a service animal in the cabin with the same conditions.
They must be muzzled if they travel in the cabin.
They cannot occupy a seat and will travel next to the passenger in the place that disturbs other passengers the least.
They can travel without any additional charge both in the cabin and in the hold so long as they accompany a passenger with special requirements.
The animal’s weight will not be included in the passenger's free baggage allowance for the trip.
Regulations with regard to acceptance, documentation, waiver on the part of Iberia, type of cage or pet pack (if travelling in the hold) will be the same as for other pets.
To prevent any issues during boarding, provide this information to Serviberia : Tel Aviv: (+972) 3 606 1505
From Sunday to Thursday 09.00hrs to 17.00hrs. (spanish, english & hebrew) ahead of time.
If you want to travel to the United Kingdom with your guide dog or service animal(*), you have to go through a series of procedures established by the Department of the Environment, Food and Rural Affairs "DEFRA" to avoid the country's compulsory six months' quarantine on pets.
Contact the website:
www.cityoflondon.gov.uk at least one week before the start of your trip for full information on the documents required and go through the process of obtaining pre-authorisation on entry.
To ensure that everything is ready and to provide the assistance you require on arrival, you must notify us of your intention to travel with a service animal in the cabin at least 72 hours before the departure of your flight.
When you check in, you have to present all the basic documentation (pet passport, health record and certificate of good health) along with the pre-authorisation obtained before. This is essential for embarkation.
(*) to these effects, the only animals the British authorities consider service animals are dogs and cats.