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Conditions of contract

As used in this contract, "ticket" means "passenger ticket and baggage check", of that they are part the "conditions of contract" and the notices; "contractual carrier" means every air carrier who transports or promises to transport the passenger and his baggage hereunder or who realizes any other service related to the above mentioned air transport; "de facto carrier" means every carrier who realizes any quite or departs from the transport hired with the carrier contractual and authorized by this one; "electronic ticket" means the Itinerary / receipt expressed for or on behalf of the contractual carrier, the Electronic Coupons and, if applicable, a boarding document."Montreal Convention" means the Convention for the unification of certain rules for the International Air Transport signed at Montreal, May 28th, 1999. Regulation EC 2027/97 means the Regulation EC 2027/97 of the Council of 9 October 1997, modified by Regulation EC No. 889/2002 May 13th, on air carrier liability in respect of the carriage of passengers and their baggage by air. "SDR" means a Special Drawing Right as defined by the International Monetary Fund. Carriage hereunder is subject to the rules and limits of liability established by the Montreal Convention and Council Regulation (EC) No. 2027/97 of 9th October 1997 modified by EC Regulation No. 889/2002 May 13th on air carrier liability in respect of the carriage of passengers and their baggage by air.


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See how this is applied on flights operated by

  • British Airways
  • American Airlines
  • Finnair

Order of flights on tickets

IMPORTANT NOTICE FOR TICKETS SOLD IN ITALY: the passenger who has missed his first flight or could not take it for any reason, but would like to take the return flight or the rest of legs as originally booked without any change of the fare or surcharge, has to inform IBERIA as soon as possible and in any case no later than:

• 24 hours starting from the time of the scheduled departure of the first segment; or
• if the departure time of the return flight falls within the 24 hours from the first segment, 2 hours before the departure.

The passenger shall call exclusively the following toll-free hotline [+39] 199 101 191 or send an email to CustomerRelationsIT@iberia.com and provide the following information:

• Reservation code/locator
• The no-showed flight number and departure date; and
• The name of the passenger/s within such reservation that was/were unable to fly
• Express his/her will to use the return flight or the rest of legs, as applicable

IBERIA will issue a new electronic ticket for the remaining itinerary and the check-in shall be performed on the IBERIA’s website (if available) or at the airport.

Failing to call within such a timeframe, IBERIA shall be entitled to ask for the payment of the difference between the original ticket purchased and the highest fare in the same class/compartment applicable to the modified itinerary at the time of ticket reissuance, always subject to still having an available seat on the flight in question.