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Enter your details to make the claim

Below is a form you can use to make comments, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra information on a file.

If your query concerns a baggage incident, click here

Please check the following section before completing the form FAQs. You will probably find the answer to your question here.

If you have registered an incident, you can check its current status by using the form on the right: “Check your incident status”.

If you prefer, please write to us at our Customer Service Centre. Apartado de correos 36.315. 28080 Madrid, Spain. Don’t forget to enclose the original copies of your receipts, as this will allow us to attend to your request: ticket number, boarding pass, Iberia Plus card number, etc.

Reason for the complaint

Personal details

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Datos personales

Contact details

Datos de contacto

Flight details

Reason for your complaint:

Descripción del motivo de tú reclamación
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Attached documentation

Documentación adjunta

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  • clasica@iberia.es
    If you have one, please enter your Iberia Plus number in the subject line.
  • 199 101 191
    (italian ) 09:00 - 20:00 Lt. Monday to Sunday.
    (spanish & english) 00:00 - 24:00 Lt. Monday to Sunday.

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