In general, the relationship between Iberia, Líneas Aéreas de España, S.A., from hereon referred to as Iberia, and its clients, as a result of contracting products or services contained in the present website are subject to Spanish legislation and jurisdiction.

This Website has been created by Iberia, as an information service and for personal use.

Accessing this website implies the knowledge and acceptance of the following terms and conditions.

Terms and Conditions

• The contents, commercial activities, products and services included in this website have not been conceived for or addressed to those persons whose residence is within jurisdictions where the contents are not authorised.
• Only those pages which feature in the webmap are included in the website.
• Access to this website is the responsibility of the user.
• Access to this website does not imply the entering of any type of commercial relationship between Iberia and the user.
• Access and browsing in this website implies acceptance and knowledge of the legal warnings, terms and conditions of use contained therein.

Updating and modifying the information

• The information which appears in this website is that which is current on the date of the last updating. Iberia reserves the right to update, modify or delete information on this website, as well as being able to limit or deny access to this website.
• This website cannot be altered, changed, modified, or adapted. Nevertheless Iberia reserves the right to make, at any given moment, as many changes or modifications it deems fit, making use of this right at any time and without prior notice.

Contents

• Iberia makes every effort to avoid any error which may appear in the contents of this website. Iberia does not guarantee, nor is it responsible for the consequences which may derive from any errors in the contents of this website which have been provided by third parties.
• Iberia assumes no responsibility for any discrepancies which may exist between written documents and the electronic version published in the website. In the case where a discrepancy exists between the printed version and that published in the website, the printed version will take precedence.
• Iberia accepts no responsibility whatsoever, for those contents, commercial activities, products and services herein included which may be viewed via electronic links, directly or indirectly, via this website. The presence of links in the Iberia website, unless expressed to the contrary, has a merely informative purpose and does not in any event suggest, invite or recommend these links. These links do not represent any kind of relationship between Iberia and the individuals or companies who are holders of those websites and which may be accessed via other links. Iberia reserves the right to withdraw unilaterally and at any given time the links which appear on its website.
• Iberia assumes no responsibility for the content of any forum or debate in chatrooms, bulletins, or other types of transmissions, which may be associated to this website and will cooperate, if required by judicial order or by the relevant authorities, in the identification of those persons responsible for those contents which break the law.
• Iberia excludes all responsibilities, which may arise from the transmission of information between users. The responsibility of the information imparted in the website belongs exclusively to those who impart it. The transmission of data which users may make to this or via this website or via other Avios of access controlled by Iberia which may infringe property rights of third parties and whose content is threatening, defamatory, obscene, pornographic, or the transmission of any other type of material which constitutes or incites a conduct which may be considered a criminal offence is prohibited.
• Iberia reserves the right to deny or prohibit access to any Internet user who introduces in this website any content which is contrary to legal or moral norms, reserving the right to use any legal measures it may deem fit to prevent this type of conduct.

Browsing, access and security

• Access and browsing on this website implies the acceptance and knowledge of legal warnings, conditions and terms of use contained therein. Iberia makes every effort to ensure that browsing takes place under optimum conditions and to avoid damage of any kind caused during its use.
• This website has been designed to support Netscape Navigator and Internet Explorer browsers. Iberia accepts no responsibility for damage of any kind which may be caused to users through the use of other browsers or versions other than the ones for which it has been designed.
• Access to transactional services and those, which include the capture of personal data, is conducted under a secure environment using SSL (Secure Socket Layer) protocol with a high security cipher of 128 bits. The secure server establishes a connexion so that the information is transmitted in an encrypted format. This ensures that the content is only understood by the client's computer and the Iberia server. The user can verify that he is within a secure environment if the status bar of his browser appears with a closed padlock. A certificate issued by Verisign backs our server's guarantee. This certificate guarantees that the client is communicating his data to an Iberia server and not to a third party, which may be attempting to simulate it.
• Iberia is not responsible for nor does it guarantee that access to this website will be uninterrupted or free from errors. Nor is it responsible or guarantees that the content or software which may be accessed via this website, is free from error or may cause damage. In any event Iberia will not be responsible for loss or damage of any kind which may arise as a result of accessing or using the website, including, but not limited to, that caused by information systems or provoked by a virus. Iberia is not responsible for damage that may be caused to users through an incorrect use of this website. In particular, it will not be responsible in any way for downtime, interruptions, faults or defects in telecommunications, which may occur, in financial transactions.
• The services offered by this website can only be used correctly if all technical specifications for which it was designed are met.

Industrial and Intellectual property

• This website and the contents herein are protected by the laws governing Intellectual Property. They may not be exploited, reproduced, distributed, modified, publicly communicated, ceded or transformed. Access to this website does not give users any rights or entitlements to intellectual property rights of the contents of the website.
• The contents of this website may be downloaded to the user's terminal, provided it is for personal use and without commercial end; therefore it may not be exploited, reproduced, distributed, modified, publicly communicated, ceded, transformed or used for commercial purposes.
• Iberia does not transfer to its users any rights over its software. The user is owner of the support to where the software is copied. Iberia retains all industrial and intellectual property rights including the software. If the user transfers software from this site to his terminal, he may not dissect it for study, or de-compile it, translate the original coded version or its language to another code or language.
• The commercial name, brands, logo, products and services contained in this website are protected by law.
• Iberia reserves the right to exercise its legal rights against those users who violate or infringe the intellectual and industrial property rights.

Data Protection

• Visiting this website does not oblige the user to provide any personal information.
• Should a user provides any personal details, he/she will be informed of any possible passing on of such information at the end of the collection process. The voluntary or obligatory nature of the data being gathered will be indicated at the time the process of data gathering is taking place. The refusal to provide obligatory details will imply non-performance or denial of access to the service for which they were required. Voluntary data may also be provided which will make for optimum performance.
• In the case that users need to provide their email address to access some of the services being offered they may indicate that they do not wish to receive any kind of communication, which Iberia may wish to send, provided this is not strictly linked to the service being requested. Iberia will make available to users who may have registered on a mailing list within the website the facility to unsubscribe.
• Iberia registers the Internet Provider addresses (which every visitor has at the time of accessing the web site) for purely internal purposes, such as access statistics y market segmentation. Iberia Airlines of Spain does not associate Internet Provider addressed with personally identifiable information. This allows us to provide extracts of traffic information on the web site, to third parties which does not affect the anonymity of the client, such as data relating to the number of visits to a particular section of the site, flows and tendencies of the traffic, etc.
• Access to this website may imply the use of cookies. Cookies are small amounts of information, which are stored in the browser being used by each user so that the server may remember certain information later on which only the server, which implemented it, may read. Cookies have generally a limited life. No cookie will permit contact via the user's telephone number, electronic address or any other means of contact. No cookie can extract information from the user's hard drive or steal personal information. Those users who do not wish to receive cookies or wish to be informed of their transmission may configure the browser to that effect.
• This web site uses Google Analytics, an analytic web service provided by Google, Inc., a Delaware company whose main office is in 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files which reside in your computer, to assist the website in analysing the use made by the users of that website. The information generated by the cookie about the use of the website (including your IP address) will be transmitted directly to and filed by Google in their United States servers. Google will use this information on our behalf with the aim of following the use made of our website, by providing reports on the website activity and providing other services related to the website activity and the use of the Internet. Google may transmit such information to a third party when so required by legislation, or when those third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.
• This website may use tracking tags in certain pages to measure and optimise marketing campaign results. It will not store, in any event, personal user information.
• You can reject the treatment of the data or the information by rejecting the use of the cookies by selecting the appropriate configuration on your browser; nevertheless you should note that if you do so you may not be able to use the full functionality of the website. By using this website you agree to the treatment of information relative to you by Google in the form and with the aims above indicated.
• Any person whose personal data are the object of processing may exercise, free of charge, their rights of challenge, access, rectification and cancellation of their data in the terms provided for by Organic Law 15/1999, on Personal Data Protection. These rights may be exercised through one of the following channels:
  
  • In writing, by sending your request, together with the documentation proving your identity, to the following address:
    IBERIA L.A.E. S.A.
    Dirección Sistemas / U. Seguridad Informática
    Zona Industrial nº 2
    28042, Madrid
    
  • fax, sending your request, together with the documentation proving your identity, to fax number + 34 91 587 55 64, addressed to “Atención de Datos Personales”
  • In compliance with Law 56/2007, on Measures to Promote the Information Society, you can also make the request through e-mail to the following address: atencion_datospersonales@iberia.es, signing your request digitally by means of the electronic Spanish Identity Card (DNI), no further proof of identity from the applicant being necessary in this case.
  
  In order to exercise your right of cancellation, you may use the following document
  If you do not have the PDF file viewer, you can download it by pressing the button
  
  If you have any doubts or require further information, you can get in touch by sending an e-mail to this address: atencion_datospersonales@iberia.es
  
  

Additional conditions

• Buying procedure::Within the buying procedure the user is requested to accept the terms and conditions for the corresponding site/navigation country in which the purchase is being made. The conditions of each site/country can be different.Information
• The purchase of Iberia tickets implies the total aceptance, by the client ofIberia's general conditions of transport (passenger and baggage) and the acceptance without reservations of all the provisions contained therein.
• Iberia Plus:If you wish to register with Iberia's loyalty programme "Iberia Plus" designed for individual passenger, you will have to accept the Terms and Conditions of said programme.Information
• e-Newsletter Iberia.com:Iberia.com e-Newsletters: If you wish to register for our "Iberia.com e-Newsletters" service, you will have to accept the Terms and Conditions of said service.Information
• Online Customer Sevices: If you wish to use our Online Customer Service, you will have to accept the Terms and Conditions of said service.Information
• IB General Rules & Tariff Canada

Technical aspect information

• Iberia will not be responsible for possible damage which may be caused by interference, omissions, interruptions, viruses, telephone faults or disconnections during the operation of the electronic system due to reasons outside Iberia's control; of delays or blockages in the use of the electronic system currently in use caused by deficiencies or overloads in the Central Data Processor, telephone lines, the Internet or other electronic systems; nor any damage caused by third parties by illegal incursions outside the control of Iberia. Iberia will be exempt of the responsibility of any damage or loss, which the user may sustain as a result of errors, defects, or omissions, in the information provided by Iberia when this proceeds from sources outside Iberia.

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