Customer service is our commitment.

We appreciate you sharing your suggestions, congratulations and complaints with us. At the Customer Service Centre we will analyse them and give you our reply.

Below is a form you can use to send us your comments, seek a flight receipt, report incidents regarding the annotation of Avios, seek a reimbursement or include additional file information.

If your query is regarding a luggage incident click here

Before you begin to fill in the form, you can check the FAQs section The answer you are looking for is probably there.

Choose the option you require:

Consult incidents and claims
If you have recorded an incident, you can see its present status