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We can answer all your questions
Ten frequently asked questions
- How do you access your Personal Area on Iberia.com?
- ¿What to do if I forgot my PIN or it gives me an error?
- How do I get Avios with my Iberia Plus card?
- What do I have to do to use my Avios?
- What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
- What should I do if I notice that some of the Avios I have earned have not been recorded on my account?
- Is it possible for another person to use my Avios?
- Do my Avios expire?
- I have changed my address. How can I let you know?
- How can I upgrade to the class above the one booked in exchange for my Avios?
How do you access your Personal Area on Iberia.com?
To access your Personal Area enter your Iberia Plus card number and your Pin.
If you do not have a Pin, you can gain access via "Forgotten or don't have a PIN?", on the upper right hand side of the web page.
¿What to do if I forgot my PIN or it gives me an error?
If forget your PIN or aren't sure what it is, you should go to the "Personal Area" and click on "Forgotten or don't have a PIN?" where you will be asked to provide your Iberia Plus number. We will then give you give you three ways of obtaining a new PIN:
- You may answer the security question you provided when you registered or
- Be sent a new Pin at your email account or
- Provide some additional information, which we hold on our Iberia Plus database.
The Iberia Plus card does not require activation, even in cases of prolonged inactivity. If your PIN has expired you should follow the instructions provided by the system when you try to insert your PIN. If you do not remember your PIN you should click on "Forgot your PIN?" and follow the instructions.
How do I get Avios with my Iberia Plus card?
You earn Avios each time you fly with Iberia or any of the airlines participating in the Programme, book with associated hotel chains or hire vehicles from the associated companies. You also earn Avios by shopping with your Iberia Visa card at Shop on Board, Viva Tours, Club Todovino, Repsol, Campsa and Petronor. Taking Viva Tours trips or purchasing articles from the Tienda a Bordo on Iberia international flights will also earn you Avios.
What do I have to do to use my Avios?
Make your Iberia flight booking at Iberia.com or through your Iberia Plus Service Centre.
When using the services offered by the programmes' associated companies, you need to contact the Reservations Centre of each partner company directly.
Contact details for each company can be found at iberia.com
What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Air Berlin (and Niki Airlines), American Airlines, British Airways or S7 (and Globus LLC), shall be managed exclusively through www.iberia.com in My Iberia/My Avios/Non-credited Avios.
For journeys taken with other airlines associated with the Programme, you should send the Iberia Plus Service Centre a copy of the plane ticket or the e-ticket itinerary receipt and the original boarding pass (for flights that do not require a boarding pass, you will need to include a copy of the ticket or the original passenger coupon certificate).
* Except flights IB5XXX, where you will only obtain Avios if you gave your Iberia Plus card number when you booked and bought the ticket, and flights IB7XXX, operated by Taca, where you will have to send the abovementioned information to the Iberia Plus Service Centre.
What should I do if I notice that some of the Avios I have earned have not been recorded on my account?
Should there be any discrepancy in transactions recorded on your account, you must make your claim for unregistered Avios relating to Iberia Group flights, (except flights with codes IB7XXX and IB5XXX) exclusively via the iberia.com website on My Iberia/My Avios/Avios pending. Please remember you have a period of six months to bring your account up to date.
Is it possible for another person to use my Avios?
Yes. You can name beneficiaries (which you can change whenever you wish) of your Iberia Plus card so that they may use your Avios to benefit from any of the services of the Programme without your having to accompany them.
We also offer you the option of using your Avios to buy airline tickets for whoever you wish to accompany you on your travels, without the need to have first included them as a beneficiary in your Iberia Plus card.
If you like you can update your list of beneficiaries directly from the private area of iberia.com > My Iberia Plus > My card > My Beneficiaries
Do my Avios expire?
Avios obtained during a calendar year will expire on 31 December four years after they were obtained if they have not been used on any Programme service during this time. Don’t forget to use your Avios.
Always use your Iberia Plus card on your flights or those of any of the Programme’s Partners. This will prevent against your Avios expiring.
The current expiry criterion will remain in force until 31 December 2011. For further information check your Iberia Plus statement and account status at Iberia.com.
A new regulation will enter into force on 1 January 2012, although its first application will be as of 1 March 2012. After this date it will be applied on a monthly basis.
The new regulation establishes that your Avios account should have at least one movement (obtaining or using Avios) within 36 months from the last operation in order to avoid the entire Avios balance from expiring. The issuing or reception of Avios transferred is not considered an activity.
The new expiry system will inform the customer of the number of Avios set to expire with a minimum of 2 months’ notice. The information will appear on your account status, which may be consulted at Iberia.com. Don’t forget to use your Avios.
I have changed my address. How can I let you know?
If you are a registered Iberia Plus user, you can update your personal details from Iberia.com, on the "My profile" tab.
The Name and Surname of the holder cannot be modified from iberia.com. Consult your Iberia Pluscall centre
How can I upgrade to the class above the one booked in exchange for my Avios?
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia, contact your Iberia Plus Service Centre or whichever Iberia Sales Office you prefer, and they will change your booking and charge it to your Avios automatically. All you have to do on the date of your flight is go to the check-in counter for the class you are travelling in.
*Excluding IB4XXX, IB5XXX and IB7XXX.