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Below is a form you can use to make comments, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra information on a file.

If your query concerns a baggage incident, click here

Please check the following section before completing the form FAQs. You will probably find the answer to your question here.

If you have registered an incident, you can check its current status by using the form on the right: “Check your incident status”.

If you prefer, please write to us at our Customer Service Centre. Apartado de correos 36.315. 28080 Madrid, Spain. Don’t forget to enclose the original copies of your receipts, as this will allow us to attend to your request: ticket number, boarding pass, Iberia Plus card number, etc.

Reason for the complaint

Delay

Cancellation

Baggage:

Lost Connection

Overbooking

Others

Personal details

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Title*

Mrs

First name *

First Surname *

Second Surname

Type of document*

Document number*

Iberia Plus Card no

Contact details

E-mail *

Confirm your E-mail *

Prefix

Contact telephone

Street

Number

Additional information

Country

Town/city

Province

State

Region

Post code

Flight details

Origin*

Destination*

IB Flight No. *

Date*

yyyy

Class *

Reservations record locator

Ticket no. TKT*

Reason for your complaint:

I have a property irregularity report, which I was given at the airport.

Property irregularity report P.I.R.

Remaining characters from the message 5000

Attached documentation

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of your incident

Activity no.

File no.

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Type of document*

Document number*

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Company name

Card no.

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