We use our own and third party cookies to improve your experience and our services. If you continue, we consider that you accept their use. You can get more information on our website at cookies policy.

Claim

Enter your details to make the claim

Below is a form you can use to make comments, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra information on a file.

If your query concerns a baggage incident, click here

Please check the following section before completing the form FAQs. You will probably find the answer to your question here.

If you have registered an incident, you can check its current status by using the form on the right: “Check your incident status”.

If you prefer, please write to us at our Customer Service Centre. Apartado de correos 36.315. 28080 Madrid, Spain. Don’t forget to enclose the original copies of your receipts, as this will allow us to attend to your request: ticket number, boarding pass, Iberia Plus card number, etc.

Reason for the complaint

Delay

Cancellation

Baggage:

Lost Connection

Overbooking

Others

Personal details

* The fields with an asterisk are required

Title*

Mrs

First name *

First Surname *

Second Surname

Type of document*

Document number*

Iberia Plus Card no

Contact details

E-mail *

Confirm your E-mail *

Prefix

Contact telephone

Street

Number

Additional information

Country

Town/city

Province

State

Region

Post code

Flight details

Origin*

Destination*

IB Flight No. *

Date*

yyyy

Class *

Reservations record locator

Ticket no. TKT*

Reason for your complaint:

I have a property irregularity report, which I was given at the airport.

Property irregularity report P.I.R.

Remaining characters from the message 5000

Attached documentation

You can attach a maximum of three files of the following types: GIF,JPEG,JPG,PNG,BMP,PDF

Attach a file:

Security control

Please enter the characters you see in the image:

Characters in the image:*

I have read and accept the Online Customer Sevices Conditions

Ask us

- 1-800-772-4642
  (english) 8:00 - 24:00 Lt. Monday to Sunday.
Select other country

In Spain

In other countries

Consult your incident
of your incident

Activity no.

File no.

C 1-

Passenger's surname*

Type of document*

Document number*

Is an Iberia Plus or other oneworld cardholder

Company name

Card no.

Tools

Serviberia: Iberia telesales
Iberia Plus Service Centre: Iberia Plus Centre
Iberia Offices: You will always find us nearby
Iberia baggage Service Centre: If you wish to consult the current state of the search we are undertaking
Complaints: Our Customer Care Center receives, deals with and responds to customer complaints and suggestions. Customer service is our commitment
Suggestions: Our Customer Care Center receives, deals with and responds to customer complaints and suggestions. Customer service is our commitment
Compliments: Our Customer Care Center receives, deals with and responds to customer the compliments
Lost and found: Know how to recover a lost property at the airport
Iberia Conecta: Know updates related to your flight by SMS or email.