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Legal Information

IBERIA LAE SA Operadora Unipersonal, with official address at la C/ Martínez Villergas, 49 28027 Madrid

Telephone 901 111 500, Fax: 91 587 4741,

Madrid Companies Registry. Volume 27.301, Folio 79, Sheet M-491912

C. A85850394

Operating licence A.13/94. Competent Authority AESA


In general, the relationship between Iberia, Líneas Aéreas de España, S.A., from hereon referred to as Iberia, and its clients, as a result of contracting products or services contained in the present website are subject to Spanish legislation and jurisdiction.

This Website has been created by Iberia, as an information service and for personal use.

Accessing this website implies the knowledge and acceptance of the following terms and conditions.

Terms and Conditions

The contents, commercial activities, products and services included in this website have not been conceived for or addressed to those persons whose residence is within jurisdictions where the contents are not authorised.

Only those pages which feature in the webmap are included in the website.

Access to this website is the responsibility of the user.

Access to this website does not imply the entering of any type of commercial relationship between Iberia and the user.

Access and browsing in this website implies acceptance and knowledge of the legal warnings, terms and conditions of use contained therein.

Updating and modifying the information

The information which appears in this website is that which is current on the date of the last updating. Iberia reserves the right to update, modify or delete information on this website, as well as being able to limit or deny access to this website.

This website cannot be altered, changed, modified, or adapted. Nevertheless Iberia reserves the right to make, at any given moment, as many changes or modifications it deems fit, making use of this right at any time and without prior notice.

Iberia reserves the right to update the general conditions of carriage at any time. Said changes and modifications will not affect contracts that Iberia has already completed with its customers, without prejudice to any modifications that may be mutually agreed on and fortuitous events and force majeure.

Contents

Iberia makes every effort to avoid any error which may appear in the contents of this website. Iberia cannot guarantee and will not be liable for the consequences that could derive from errors in any third-party content that appears on this website. Notwithstanding the above, in no case shall contracts that already exist between Iberia and its customers be affected, except in cases of fortuitous events or force majeure.

Iberia assumes no responsibility for any discrepancies which may exist between written documents and the electronic version published in the website. In the case where a discrepancy exists between the printed version and that published in the website, the printed version will take precedence.

Iberia accepts no responsibility whatsoever, for those contents, commercial activities, products and services herein included which may be viewed via electronic links, directly or indirectly, via this website. The presence of links in the Iberia website, unless expressed to the contrary, has a merely informative purpose and does not in any event suggest, invite or recommend these links. These links do not represent any kind of relationship between Iberia and the individuals or companies who are holders of those websites and which may be accessed via other links. Iberia reserves the right to withdraw unilaterally and at any given time the links which appear on its website.

Iberia assumes no responsibility for the content of any forum or debate in chatrooms, bulletins, or other types of transmissions, which may be associated to this website and will cooperate, if required by judicial order or by the relevant authorities, in the identification of those persons responsible for those contents which break the law.

Iberia excludes all responsibilities, which may arise from the transmission of information between users. The responsibility of the information imparted in the website belongs exclusively to those who impart it. The transmission of data which users may make to this or via this website or via other ways of access controlled by Iberia which may infringe property rights of third parties and whose content is threatening, defamatory, obscene, pornographic, or the transmission of any other type of material which constitutes or incites a conduct which may be considered a criminal offence is prohibited.

Iberia reserves the right to deny or prohibit access to any Internet user who introduces in this website any content which is contrary to legal or moral norms, reserving the right to use any legal measures it may deem fit to prevent this type of conduct.

Browsing, access and security

Access and browsing on this website implies the acceptance and knowledge of legal warnings, conditions and terms of use contained therein. Iberia makes every effort to ensure that browsing takes place under optimum conditions and to avoid damage of any kind caused during its use.

This website has been designed to support Netscape Navigator and Internet Explorer browsers. Iberia accepts no responsibility for damage of any kind which may be caused to users through the use of other browsers or versions other than the ones for which it has been designed.

Access to transactional services and those, which include the capture of personal data, is conducted under a secure environment using SSL (Secure Socket Layer) protocol with a high security cipher of 128 bits. The secure server establishes a connexion so that the information is transmitted in an encrypted format. This ensures that the content is only understood by the client's computer and the Iberia server. The user can verify that he is within a secure environment if the status bar of his browser appears with a closed padlock. A certificate issued by Verisign backs our server's guarantee. This certificate guarantees that the client is communicating his data to an Iberia server and not to a third party, which may be attempting to simulate it.

Iberia does not warrant that access to this website will be uninterrupted or error-free, so long as the incidents or errors arise from sources outside of Iberia’s control. Nor does it warrant that software which can be accessed through this website is free of third-party errors. Similarly, in no case does Iberia take responsibility for any loss or damage of any kind caused by accessing or using the website, so long as it is due to sources outside of Iberia’s control. Iberia will not be held responsible for any damage that could arise from the inappropriate use of this website. In particular it does not warrant any telecommunications dropouts, interruptions, faults or defects that may occur in relation to financial transactions.

The services offered by this website can only be used correctly if all technical specifications for which it was designed are met.

Industrial and Intellectual property

This website and the contents herein are protected by the laws governing Intellectual Property. They may not be exploited, reproduced, distributed, modified, publicly communicated, ceded or transformed. Access to this website does not give users any rights or entitlements to intellectual property rights of the contents of the website.

The contents of this website may be downloaded to the user's terminal, provided it is for personal use and without commercial end; therefore it may not be exploited, reproduced, distributed, modified, publicly communicated, ceded, transformed or used for commercial purposes.

Iberia does not transfer to its users any rights over its software. The user is owner of the support to where the software is copied. Iberia retains all industrial and intellectual property rights including the software. If the user transfers software from this site to his terminal, he may not dissect it for study, or de-compile it, translate the original coded version or its language to another code or language.

The commercial name, brands, logo, products and services contained in this website are protected by law.

Iberia reserves the right to exercise its legal rights against those users who violate or infringe the intellectual and industrial property rights.

Personal data protection and information security

The personal data supplied to Iberia will be included in a file owned by Iberia L.A.E S.A. OPERADORA, Sole-Shareholder Company is responsible for and will be used in order to manage the requested service, obtain supplementary services or facilitate the immigration process and entry into a State's territory. Similarly, we hereby inform you that, in compliance with the express request made to all airline companies for the purpose of controlling and safeguarding public security, Iberia will be authorised to report your data as a passenger to the government authorities of the country of origin, transit or destination at any time prior to your arrival for the purpose of internal security control. The United States also requires this information for planes that fly over their air space. This information may also be provided to other States which, by virtue of that stipulated in any applicable laws or treaties, require this information to fly over their air space.

In accordance with the laws and regulations applicable in Spain and abroad, in certain cases the Carrier may be obliged to report personal data to the relevant Spanish or foreign public authorities (customs, immigration, etc.), in particular for the purposes of preventing and combating terrorism and other serious crimes.

It should be noted that certain of the aforementioned recipients may be located outside of the European Union and have access to all or part of the personal data gathered by the Carrier (surnames, given name, passport number, trip details, etc.) in order to correctly perform the Passenger Transport Agreement or as the result of a specific law being enacted. Any data transferred outside the European Union is done so in accordance with that established in Personal Data Protection Organic Law 15/1999, of 13 December.

Certain personal data must be gathered in order to make the Reservation and establish the Transport Agreement. Naturally, Passengers may exercise their right of objection to the gathering and processing of this data, however, this could lead to the trip being cancelled or make it impossible to access certain specific additional services that were requested (special meals, etc.). It should also be noted that, in accordance with the laws and regulations applicable in Spain and abroad, failure to report certain data, or reporting incorrect data, could lead to the passenger being denied boarding onto the plane or entry into a foreign country, whereby the Carrier may not be deemed liable for this incident.

The act of visiting this website does not imply that the user is obliged to provide any personal information. When users are asked to provide personal data, they will be informed whether the data being gathered is voluntary or mandatory. Should the user refuse to provide any mandatory data, they will not be able to assess the service for which the data was requested. Similarly, data may be provided voluntarily for the purpose of rendering the services offered in the most optimal manner possible.

In the event the users of this website are required to provide their e-mail address in order to access certain services offered, they may request not to receive any type of communication from Iberia that may be sent. Iberia will provide the users that subscribed to any type of e-mail list on the website with the adequate mechanisms to unsubscribe to the list.

Iberia registers IP addresses (which all users have when accessing the website) exclusively for internal purposes, such as for obtaining statistics regarding access and market segmentation. Iberia does not associate IP addresses with information that could identify the user personally, by providing third parties with informative extracts of traffic to the website that do not affect the anonymity of the user, with data on the number of visits to a certain section of the website, traffic flows and trends, etc.

Access to this website may also imply the use of cookies. Cookies are small amounts of information that are stored on your browser in order for the server to remember certain information that only the server that created the cookie may subsequently read. In general, cookies have a limited duration. Cookies do not allow users to be contacted through their telephone number, e-mail address or by any other means of contact. Cookies are not able to extract information from the user's hard drive or steal personal information. Those users who do not wish to store cookies or who want to be notified when they are added, may configure their browsers accordingly.

This web page uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google").

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process this information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

This website may use tracking tags on certain web pages for measuring and optimising marketing campaigns, but does not store any of the user's personal information under any circumstances.

You may choose not to allow your data or information to be processed and refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

All users whose personal data is processed may exercise their rights of objection, access, correction and deletion with regard to their data under the terms envisaged by Personal Data Protection Organic Law 15/1999. These rights may be exercised through one of the following channels:

In writing by sending a request, together with the documentation evidencing your identity, to the following address:

IBERIA L.A.E. S.A.

Dirección Sistemas / U. Seguridad Informática

Zona Industrial, nº 2

28042, Madrid

By fax, sending a request, together with the documentation evidencing your identity, to + 34 91 587 55 64, addressed to "Attn: Personal Data."

Pursuant to Law 56/2007, on Measures to Promote the Information Society, users may also send a request by e-mail to atencion_datospersonales@iberia.es, signing the request electronically with the Spanish electronic national identification card (DNI), whereby in this case, further evidence on the part of the applicant is not necessary.

In order to exercise your right of cancellation, you may use the following document Solicitud baja

If you are unable to view PDF files, you can download the file by clicking on this button.

For any further clarifications or questions, please contact the company at the following e-mail address: atencion_datospersonales@iberia.es.

The interested party is hereby informed that the data processing necessary in order to process his request may include operational communications, which may or may not be sent via electronic means (e-mail, telephone, etc.), and which in any case will not require any consideration on the part of the interested party, including the occasional quality survey sent to verify the user's degree of satisfaction with the services provided by the company.

The interested party is also informed that, for the purpose of recording and checking the veracity of the information provided during the purchase process, the data provided may be verified with information managers for the sole purpose of preventing erroneous or fraudulent operations.

This policy also applies to the data gathered in operations conducted through any Iberia digital medium or by telephone.

Additional conditions

Buying procedure: Within the buying procedure the user is requested to accept the terms and conditions for the corresponding site/navigation country in which the purchase is being made. The conditions of each site/country can be different. Information

The purchase of Iberia tickets implies the total aceptance, by the client of Iberia's general conditions of transport (passenger and baggage) and the acceptance without reservations of all the provisions contained therein.

Iberia Plus: If you wish to register with Iberia's loyalty programme "Iberia Plus" designed for individual passenger, you will have to accept the Terms and Conditions of said programme. Information

e-Newsletter Iberia.com: Iberia.com e-Newsletters: If you wish to register for our "Iberia.com e-Newsletters" service, you will have to accept the Terms and Conditions of said service. Information

Online Customer Services: If you wish to use our Online Customer Service, you will have to accept the Terms and Conditions of said service. Information

IB General Rules & Tariff Canada.

Technical aspect information

Iberia will not be responsible for possible damage which may be caused by interference, omissions, interruptions, viruses, telephone faults or disconnections during the operation of the electronic system due to reasons outside Iberia's control; of delays or blockages in the use of the electronic system currently in use caused by deficiencies or overloads in the Central Data Processor, telephone lines, the Internet or other electronic systems; nor any damage caused by third parties by illegal incursions outside the control of Iberia. By using this site you also agree to exonerate Iberia from any liability with regard to any damage you could suffer as a result of errors, defects or omissions in the information provided, so long as it is due to a problem outside of Iberia’s control. Notwithstanding the above, in no case shall contracts that already exist between Iberia and its customers be affected, except in cases of fortuitous events or force majeure.

* It is the individual passenger's right to initiate an action in court to ask for compensation for damage caused by delay, only if there is proof that such damage was the responsibility of the airline.