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Assist passengers who experience delays
As well as providing the information at its disposal as regularly as possible on the causes and likely length of a delay, IBERIA will give appropriate assistance to customers on flights which are affected, from the time of the delay until the operation proceeds. On flights delayed for more than two hours , light refreshments, meals or accommodation and communication facilities will be offered, provided these do not further delay the departure of the flight. Should the delay prevent you from taking a connecting flight, we shall try to give you priority on our next flight.
IBERIA will help you to arrange accommodation should you be away from home, if the flight is delayed for any reason. If you are unable to reach your destination on the planned date due to circumstances which are the company¿s responsibility, IBERIA will provide you with accommodation and meals.
This assistance will not be provided in exceptional circumstances which are beyond IBERIA'S control, for example, meteorological conditions, political disturbances, long term strikes in essential services, etc. Neither shall we offer this assistance should the flight undergo a further delay due to these circumstances.
1Assistance to delayed passengers where their flight forms part of a package tour, will be provided in accordance to the tour operator's published policy.