One of the main objectives of our airport staff is to deliver your baggage in the shortest possible time, in order to avoid any unnecessary waiting time after disembarkation. These procedures, which are dependent on the conditions for each operation, are constantly being reviewed and improved to guarantee that your belongings are handled with the utmost care.
Priority delivery of baggage belonging to Business Plus and Business Class customers, as well as Platinum and Gold IB Plus Cardholders is also a stated objective.
Despite the rigor of our baggage check-in and loading processes, there may be exceptional cases when you cannot find your baggage on the carousel on arrival at your final destination. In this event, you should notify a Baggage Services Agent before leaving the reclaim area. We shall immediately activate our tracing and expediting systems and will do everything possible to deliver your baggage to you, free of charge, at the address you give us, within 24 hours of arriving at your destination, provided this does not contravene local regulations.
Likewise, in the event of you having to spend a night away from home, without your belongings, we will supply you with an overnight bag containing toiletries and other essential articles.
For greater peace of mind when travelling and in order to facilitate our identification procedures in the event of mislaid baggage, may we remind you that it is essential to label your luggage on the outside and it is also advisable to do so on the inside as well. You may use the identification tags held at our check in desks for this, giving your name, telephone numbers or any other personal identification you wish.
Please note that you should not carry fragile, perishable or valuable items such as medicines, money, jewellery or personal or business documents inside baggage to be checked in.
We would ask that you always retain all your original travel documents to facilitate any later claims: ticket, boarding card, baggage check-in labels etc.