When you are entitled to a refund for an unused ticket, booked and issued directly from IBERIA, via SERVIBERIA, its website, or from any of its ticket offices, we will immediately refund the total amount paid, except in exceptional cases, when it may be necessary to check conditions of sale with the centre which issued the ticket.
Likewise we will refund any charges or taxes relating to those fares, the conditions of which do not allow for a refund on the price of the travel sector.
Please note that there are occasions when refunds cannot be carried out immediately, for example, refunds on lost or stolen tickets. Refunds on these are linked to the expiry date of the ticket.
To facilitate refunds on tickets, you will need to provide both your identification as ticket holder and the original unused flight coupons and the passenger coupon.