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Assist passengers with reduced mobility or with special needs.
Passengers with reduced mobility require extra individual attention due to their personal difficulties, during all stages of travel. In particular, national and international regulations regarding on-board safety lay down a series of requirements aimed at guaranteeing your safe carriage. IBERIA is sensitive to these requirements and concentrates its efforts on providing a professional service to passengers with restricted or limited mobility: facilitating access to our aircraft, adapting procedures accordingly and constantly providing our staff with specific training. This is all aimed at guaranteeing your comfort as well as that of other passengers on the flight.
We also take the same care in meeting the needs of all those passengers who may require special attention during their trip, such as unaccompanied minors, special meals, etc.
Should you require any further information on the special services we offer, or on the conditions for the transportation of passengers with reduced mobility, you can obtain these at any Travel Agency, at our Ticket Offices, or by calling SERVIBERIA on 902 400 500, if you are calling from within Spain, or by calling the local reservation centre if you are outside Spain. The main Avios are outlined below.
Passengers with reduced mobility:
We include in this category those passengers who, due to sensory or movement limitations, may need special assistance to cope, for example, during the flight. Some passengers may require the use of a wheel chair for transfers, some may have hearing or sight difficulties, others may need a stretcher and some passengers, who for various reasons require other types of assistance on the flight. We will give all these passengers special assistance in the airport terminals areas, on board and when making connections.
Each IBERIA aircraft has a limited number of seats dedicated to these services. Furthermore, Civil Aviation regulations limit the number of passengers with reduced mobility who can be carried on each flight, depending on the type of incapacity and other factors. In order to pre-arrange the correct assistance required, reservations must be made at least 24 hours before the planned date of departure. We advise you to reserve your seat as far in advance as possible.
At the time of booking, we request that you state clearly the nature of your disability, or in the case of special needs, that you are specific about your travel requirements. Our reservations staff, with advice from our Medical Service, will provide you with any information you may need; they will reserve the seat, which is most appropriate for your personal circumstances, and request that the necessary services are at your disposal on the day.
Please see the appendix to this document, "MEETING THE NEEDS OF PERSONS WITH REDUCED MOBILITY". When you are planning your trip, do not hesitate to request more detailed information at any of our Ticket Offices, Travel Agencies or through SERVIBERIA, by calling 902 400 500, 24 hours a day if you are calling within Spain, or by calling the local reservation centre, if you are outside Spain.
As a general rule, children under 12 years of age must be accompanied during their flight. Children under the age of 5 should be accompanied by an adult family member. For children who are aged between 5 and 11 years old on the date of travel, IBERIA offers the option of them travelling unaccompanied by relatives or guardians, by arranging for our staff to escort them. However aeronautic regulations limit the number of unaccompanied minors on each aircraft.
During the entire travel process, from receiving them at check-in to handing them over at the destination airport, including accompanying them in transit if the trip involves transfers, our staff will take care of the children with sensitivity and responsibility. When booking this service, you should provide your identification and contact details as parents or guardians and also details of the person responsible for meeting them at the destination airport. We shall then be able to both identify the person responsible for meeting them and also to communicate with you should the need arise.
We would also like to draw your attention to the following recommendations:
- Make your reservation at least 24 hours before the start of the trip.
- Arrive at the airport well in advance in order to be able to complete all the necessary documentation in good time.
- Hand the child an additional copy of the contact telephone numbers relating both to the point of origin and destination.
- Do not leave the airport premises until you have confirmation that the flight has departed.
We aim to meet the special dietary needs which some of our passengers have for medical, dietary, religious or other reasons. IBERIA therefore offers the possibility of requesting a meal, which is specially adapted to your needs, at the time of booking, on those flights offering a meal service.
In order to ensure we can meet your request, please specify the type of special meal you would like as far in advance as possible, always at least 24 hours prior to the flight departure time.