Provide information on the operating company.
With the aim of offering a wider network of destinations, or meeting its production needs, airlines enter into Commitment s with other airlines on the joint running or marketing of specific routes or aircraft. This collaboration can take several legal forms, from a simple code-share, which is limited to certain routes and allows the joint marketing of the aircraft by the different operators involved, to arrangements with greater linkage to the marketing company, such as franchising or long term leasing.
When you use SERVIBERIA to make your reservation, or another telephone reservation centre outside Spain, the IBERIA website or any of our Ticket Sales Offices, and any of the above circumstances apply to your flight, we shall remind you of the following:
- The name of the company operating the flight. This information will also be provided when you check in for your flight. We have also given instructions to travel agencies, web pages and other distribution channels to provide this information to IBERIA customers who purchase tickets on flights where these arrangements apply.
- You are establishing a contract of carriage with IBERIA, who, in these cases, is the marketing company for the flight.
In the case of code-shares, where IBERIA is the marketing company, the level of service provided by the operating company may be different to IBERIA's standards and, for this reason, some sections of this Service Commitment may not apply.
Before formalising these contracts, IBERIA goes through a process of harmonisation with its own standards. However, depending on the type of aircraft used or the standards of the other operator, there are usually differences with our own standards and procedures.