Inform passengers of delays, cancellations and re-routings.
When, for any reason, your flight is affected by a delay, cancellation or changes to the scheduled routing, IBERIA will provide you, as soon as possible, at the airport or on board the aircraft, with the most accurate and up-to-date information available and will provide regular updates. Wherever possible, we will let you know the estimated length of the delay and the estimated departure time.
If we have sufficient advanced warning of a situation prior to the scheduled flight departure time, our staff will try to give you details of the circumstances, via the telephone contact number given when making the reservation and will suggest alternatives to your planned trip. If you made your reservation via a Travel Agency and we do not have access to your contact number, we will inform the Travel Agency so that they can get in touch with you.
For air safety reasons, generally due to meteorological conditions, your flight may be diverted from the scheduled route and land at a different airport. Should this occur, the crew will inform you via the public address system. On arrival at the airport, our staff will give you every assistance in transferring you to your final destination as quickly as possible.