Now, when you book your flight with Iberia you can add a private transfer to take you to the airport on the day of your trip and pick you up when you arrive. The driver will be waiting for you at the time and place agreed with a high-end, perfectly equipped vehicle and all the latest details about your flight, so you don't have to worry about a thing.
Fixed price
We fix a price in advance so you don't have any unexpected taxes or surcharges.
Always on top of every last detail
We track your flight to take into account any delays or incidents.
Premium quality
We use expert drivers and disinfected high-end vehicles equipped with every comfort.
Add it as an extra when you book your flight, or when you check in
Just two clicks and you'll be ready to go!
If you’re still unable to resolve the issue, please contact us at help@globick.com
For any other type of service or process (such as flights, hotels, etc.), you should contact Iberia’s support team directly.
We are sorry to hear that your flight is delayed. You don't have to worry about anything, if your flight is delayed, both the transfer provider and the driver will know about it and will act accordingly. On the booking voucher, you will be able to find all the contact information of the local provider or driver.
Once you've completed all the transfer information (pickup, destination, number of passengers, number of baggage), you will be taken to the vehicle selection page . You can find the estimated duration of the trip on this page, together with all the relevant information (passengers, luggage, waiting time, etc.). To manage your booking you can access Iberia>Manage my booking, using your flight code.
We advise you to arrive at the airport 2.5 hours before your flight departure. Please consider traffic times increase in peak hours.
Generally, we recommend booking your pick-up:
We also recommend that once you have arrived at your destination airport, you call the driver to inform him/her that you have arrived. If you experience a delay and require additional waiting time, you can let the local supplier know and ask them to wait a little longer until you can join the driver, in this case additional charges may apply.
For your return journey to the airport, the driver will wait for you for a maximum of 5 minutes and it is recommended to be there 15 minutes before the pick-up time. After this time we cannot guarantee that the driver will continue to wait for you. If you experience a delay and require additional waiting time, you must inform the local supplier or driver and ask them to wait a little longer (additional charges may apply). On your booking voucher, you will find all the contact details of the local supplier or driver. When selecting your pick-up time, please remember that we recommend you to be at the airport 2.5 hours before your flight.
On the booking voucher, you will find all the contact information of the local supplier or driver (name, phone number, etc.).
When making a reservation for a transfer, when you are asked for contact information, there is a field called ""special instructions"", in this section, you can write what clothes you are wearing or if you want the driver to be waiting for you in a specific place. When making a reservation for a transfer, when you are asked for contact information, there is a field called ""special instructions"", in this section, you can write what clothes you are wearing or if you want the driver to be waiting for you at a specific location. If you experience a delay and require additional waiting time, you can let the local provider know and ask them to wait a little longer until you can join the driver, in this case additional charges may apply.
We provide you an estimated travel time. The duration of the transfer is specified when choosing the type of vehicle and is also included in the confirmation email. Remember that these times are only estimations, thus the duration of the transfer may differ from what was anticipated.
When making a reservation for a transfer, use "special instructions" field when entering your contact information to provide your driver of any specific meeting point at your pick-up airport.
Private trips allow you to stop along the way to your destination if you request it and the provider can arrange it. Make sure to specify that you want to stop in the "special instructions" field when entering your contact information.
Verify that you are at the indicated meeting or pickup location. If necessary get in touch with the transfer provider. In your confirmation email, you have the transfer organizer contact details.
Reservations do not allow changes. In case you need to modify an already confirmed reservation, you can take advantage of the fact that most suppliers allow cancellations as long as you do it well in advance. You can then make a new reservation according to your needs. You can manage your transfer booking, with your flight code, from Iberia > Manage my booking > Your transfers (The new booking may involve additional costs compared to the original one).
If you have lost an item, contact the transfer provider. They will advise how to proceed. In your confirmation email, you have the transfer organizer contact details.
In order to recommend activities at the destination that improve the travel experience, Iberia website makes a catalog of third-parties services available to its passengers, this being a mere communication of available offers. These activities are contracted directly with the supplier, who is responsible for marketing and service. Iberia facilitates, to the best of its ability, communication with the supplier for these contracts and, on occasion, cancellation services in manage my booking, but is not responsible for the supplier's service, nor for any modifications or disruptions that may occur as a result of the service provider change or cancelation. Iberia is neither responsible of any disruption that can happened as result of a modification or cancellation of the flight contracted with Iberia.
Each supplier has a different pet policy. Please contact your transfer organizer to know their pet policy. In your confirmation email, you have the transfer organizer contact details.
When completing your booking there is a specific field for children/baby seats requests. Use "special instructions" field when entering your contact information. Please be explicit about the child's age and size. The supplier will examine your request and let you know if they can supply a child's seat. Additional fees may apply.
When completing your booking there is a specific field for special luggage requests. Use "special instructions" field when entering your contact information. Please be explicit about the material you want to transport. This specific equipment option may increase the reservation price. A special luggage normally is equivalent to two pieces of regular luggage.
No, all reservations are exclusive; the booked vehicle is only available to the people who have book it.
We inquired about and examined the measures our suppliers had taken to prevent the spread of the disease, in our aim to provide the safest service possible. The "COVID-19 Prepared" label, is applied to those who meet at least two of the measures listed below:
The waiting time is the amount of time the driver will wait if you in case of delay exiting the airport, due to late luggage pickup or customs control. If you experience a greater delay and need additional waiting time, you can inform the local provider and request they wait until you can join the driver. Please be aware additional fees my apply for extended waiting time.
Everything that needs to be kept in the trunk will be considered luggage. Hand-held luggage (can be placed by your feet or in your lap) will not be considered as luggage. Luggage weighing more than 20 kg and unable to be easily accommodated in your feet, is considered as luggage.
The displayed price is the final price.
If you have selected more than one person, the price will be relative to total number of passengers.
If you choose "Going and Return," the price displayed will correspond to the complete cost of both ways.
The majority of vehicles allow carrying a folding wheelchair. Remember to take your luggage load into consideration; a wheelchair takes up space in the car. We also kindly ask you to mention if bring a folding chair in "specific instructions" when you provide your personal information.
You can ask for your invoice at help@globick.com.
In general, if you have a duplicate payment, it’s likely that two bookings were created.
You can access information related to your activity or transfer through the module provided by Iberia on its website, which is intended solely for information and activity cancellation purposes. Use your flight code to access it via Iberia > Manage my booking > Your experiences and cancel them if necessary.
Please verify that the payment was made correctly (reservations are only considered completed if payment was successful). Once the reservation is complete, you will receive a confirmation email with all the relevant information (hours, meeting location, etc.). Suppliers may take several hours to send your reservation confirmation email. To manage your booking you can access Iberia>Manage my booking, using your flight code.
If you're still inside the reservation's cancellation period, you can manage the cancellation on Iberia>Manage my Booking using your flight code. At Manage my booking, you can review your booking details.
If a flight is canceled, you'll either get a refund for the nominal amount of the ticket or offered the option to enjoy it at a different date. We will try to provide you sufficient advance notice of any cancellations. If you are eligible for a refund, it will be refunded to the credit or debit card you used to purchase your tickets.
If a flight is delayed and it limits the attendance to the reserved activity, you'll either get a refund for the nominal amount of the ticket or offered the option to enjoy it on a different date. If the delay is longer than 24 hours, we will try to provide you sufficient advance notice. If you are eligible for a refund, it will be refunded to the credit or debit card you used to purchase your tickets.
Several things may have happened:
Please verify that the payment was made correctly (reservations are only considered completed if payment was successful). You can access Iberia>Manage my booking, using your flight code to manage your reservation and download your tickets. If you are still having trouble accessing your tickets, contact us at help@globick.com
