The Family Account lets you and your loved ones pool all your Avios into one balance. This means that you can add your Avios to those of the other account members to share trips and new experiences.
If you are an Iberia Club member*, create your Family Account from your private area.
Invite family members or friends using their Iberia Club number.
The account will be activated when at least one of the invited members accepts to join.
To send the invitation, you will need to enter the Iberia Club number of the person you want to invite.
*Plata, Oro, Platino, Platino Prime, Infinita, Infinita Prime or Singular level.
You will receive an email with the invitation to join.
You can accept it within 7 days.
To complete the process, you will need to enter the date of birth of the person who invited you (main account holder).
You are now part of the Family Account.
You can enjoy your accumulated Avios* in a shared balance.
Check your activity from the Private Area.
*The Avios each member already had, as well as those earned afterwards, are added to the shared balance.
From now on you can:
Redeem your Avios* for flights and experiences.
Use them to discount part of the cost of flights or extra services.
The Avios expenditure is shared proportionally among the members.
*Regardless of who earned them.
Minimum membership
Each member must remain in the Family Account for at least 12 months after joining. Before then, they can only leave for justified reasons and will have to contact the Customer Service Centre.
Management by the account owner
The account owner is the only person authorised to add or remove members and close the Family Account.
Only one Family Account per person
You can't belong to more than one Family Account at the same time.
Departure of a member
If someone leaves the Family Account, they will take the Avios they have in their individual account at that time.
Expiry of Avios
The Avios in the Family Account won't expire if any of the members have reached the Plata tier or higher. In all other cases, the usual Iberia Club expiry conditions apply.
No kinship restriction
There are no age or relationship restrictions for joining the Family Account. Anyone can join, as long as they have an active Iberia Club account.
Here are the answers to the most frequently asked questions about the Family Account
The Iberia Club Family Account lets you group between 2 and 7 people (1 administrator and 6 members) to collect Avios in a shared balance and redeem them for flights or additional services, such as upgrades and other ancillaries. Please note that you will maintain your Iberia Club tier and associated benefits, as well as the Elite Points in your account and the policy for maintaining and moving up through the tiers.
If you are an adult member of Iberia Club and have reached the Plata, Oro, Platino, Platino Prime, Infinita, Infinita Prime or Singular tier, you can create a Family Account. As the creator of the account, you will be the administrator and the only person who can manage the account: send invitations to other people, remove members, close the account, etc.
The Family Account will be activated when at least one of your guests accepts your invitation.
To create an account you will have to log in to Iberia Club and follow these steps: Select "My Iberia Club", then "Family Account" and then "Create Family Account". You will then receive a validation code to protect your security and enable you to complete the process.
Remember, you can send up to 6 invitations to people you trust, as long as they have an active Iberia Club or Iberia Kids account.
The administrator or person who creates the account can choose up to 6 people they trust, regardless of their age or kinship, as long as they belong to Iberia Club or Iberia Kids and have not already joined another Family Account. You can't send an invitation to a person who isn't a member of Iberia Club.
To invite someone to join the Family Account, you must:
Send the invitation.
Go to your private area and follow these steps: Select "My Iberia Club", then "Family Account" and then "Send invitation". Next, you will have to enter the Iberia Club number of the person you want to invite and ratify it with your own date of birth. The invitation will be sent after you accept the terms and conditions of the Family Account and validate the operation by entering the unique code that you will receive by email. This invitation will be active for 7 days only, but it can be resent to the same person or someone else.
Wait for the guest to accept the invitation.
The guest will receive an email inviting them to join the Family Account. Once they have accepted the invitation, they will have to log in to Iberia Club or Iberia Kids, accept the terms and conditions of the Family Account and enter the administrator's date of birth. They will have 7 days to accept the invitation before it expires.
Each member must remain in the Family Account for at least 12 months. Members can only leave the account for a justified reason, and they must request withdrawal through their Iberia Club Service Centre.
Only the account administrator is authorised to remove members, as long as they have remained in the account for at least one year.
In the private area of the Family Account, any member can check their transactions, their personal balance and the pooled balance.
Any member who requests withdrawal from the account will recover the individual balance they have at the time, which will be subtracted from the total balance.
All members will be able to use the pooled Avios to buy tickets, get discounts on flights or extra services (upgrades and others) on Iberia.com, Global Currency Balance, Donate Avios, Vueling Wallet or Maridae, for any person, whether or not they belong to the Family Account.
They cannot use the Avios of the Family Account to:
Transfer Avios between different Iberia Club accounts.
Merge Avios with other airlines.
Loan Avios.
For more information, please go to How to use Avios.
The Avios in the Family Account will not expire if any of the members have reach the Plata tier or higher. At lower tiers, the usual Iberia Club expiry conditions apply.
The administrator can cancel the account automatically twelve months after the last person joined, simply by removing all members. The administrator can only be changed through the Iberia Club Service Centre.
If a member wants to leave the account, they must request withdrawal from the administrator. When their withdrawal is effective, they will receive their proportionate share of Avios from the shared balance.
The system will send an email to each member whenever any of the following actions occur in the Family Account:
Acceptance of a new invitation.
Withdrawal by a member.
Any Avios transactions in the Family Account.
Each member must submit their claims for missing Avios and Elite Points individually. In the case of minors, claims must be submitted by the guardian of their Iberia Club or Iberia Kids account.
In your private area you can check:
Your own balance and the balances of the other members of the Family Account.
Your own Avios transactions and the proportionate subtraction from the balance when a member uses Avios from the account.
The total balance of the Family Account.
