Avios request

Booked a flight and the Avios you earned aren't in your account? Claim them here. But first, we recommend that you check the conditions.

You can claim missing Avios for flights operated or sold by the Iberia Group (Iberia, Iberia Express and Iberia Regional/ Air Nostrum), American Airlines, British Airways, Malaysian Airlines and S7 Airlines (and its subsidiary Globus LLC).*

(*) Except flights sold by Iberia and operated by TACA (code IB7XXX).

IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller. Your data will be processed (i) to manage purchased services, according to the contract; (ii) to send the newsletter, offers and promotions regarding Iberia's products and services, and regarding products that have already been purchased, according to your legitimate interest. The recipients of your data are companies of IAG Group, to which IBERIA belongs. The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure. You can read more about the information herein by visiting our Privacy Policy.

Missing Avios from Iberia Plus partners? Follow the steps below to claim them.


ALL, Accor’s lifestyle loyalty program

Website: https://all.accor.com/es/help/contact-phones.shtml

Best Western® Hotels & Resorts

Email: bwrpropertysupport@bestwestern.com

IHG® Rewards

Website: https://www.ihg.com/hotels/us/es/customer-care/forms/missing-points

Marriott Bonvoy™

Email: marriott.bonvoy.partners@marriott.com
More contacts at: https://www.marriott.com/help/rewards-customer-support.mi

NH Hotel Group

Telephone: 902 454 444 (from Spain)
Telephone: +34 91 398 44 37 or +44 (0) 870 607 2582 (from outside Spain)
Email: loyalty@nh-hotels.com


Banco de Chile

Telephone: 600 300 9000
Email: beneficiosiberia@travelclub.cl

The Economist

Telephone: (+44) 1444 475647
Email: economist.subs@quadrantsubs.com

Leisure and shopping

Compra, Regalo y transferencia de Avios

Through the Iberia Plus Service Centres


Email: shopandfly@elcorteingles.es



Telephone: (+34) 902 199 014
Email: iberiaplus.clientes@avis.es
Website https://www.rentacar-iberia.com/missing-rental
Avis Podrás reclamar tus Avios durante un plazo máximo de 6 meses después de finalizar el alquiler.


Website: https://www.rentacar-iberia.com/missing-avios
Avis Podrás reclamar tus Avios durante un plazo máximo de 6 meses después de finalizar el alquiler.


You must link the card number before you pick up the vehicle. If your Avios haven't appeared in your account within 2 weeks of your journey, submit a claim to:
Website: https://help.cabify.com/hc/es/requests/new