On Business FAQs

On Business is Iberia's programme for companies. For every flight your employees take with Iberia, Iberia Express, Air Nostrum, British Airways, American Airlines or Japan Airlines, your company gets direct discounts and a percentage of your spend in the form of a single top-up voucher.

You can then use that voucher to purchase flights at any available fare or extras in the extensive range of ancillaries that accept voucher payment (cabin upgrades, seat selection, additional baggage, priority boarding, etc.).

Besides, On Business is fully compatible with Iberia Club: the company tops up the balance on its voucher, while employees collect Avios in their personal accounts.

The On Business programme is designed for companies, while Iberia Club is aimed at individuals. However, the two programmes are fully compatible.

When you book a business flight, sign in with your On Business number and choose between a direct discount on the ticket price or a top-up for your On Business balance. Regardless of your choice, if the employee is a member of Iberia Club and enters their loyalty number in the booking, they will also receive Avios in their personal account.
Important: The On Business voucher is owned by the company, while the Avios belong to the traveller's personal Iberia Club account.

The On Business programme is compatible with your travel agency. If you have one, it's important to enter it in the Nominated travel agent field by contacting the exclusive On Business Customer Service Centre. This will allow you to manage your travel more efficiently and use your On Business voucher for new flights more easily.

Important information for your agency:

• For bookings made through NDC or GDS (Global Distribution System), the customer's name has to be entered in the OB format + 8 digits.

• An SSR CLID has to be entered in the PNR for each partner airline in the programme: Iberia Group (IB), British Airways (BA), American Airlines (AA) and Japan Airlines (JL).

Examples:

1 MAD IB JFK IB MAD > Unique SSR CLID entry for IB
2 MAD IB LHR BA JFK
AA CDG IB MAD > Enter 3 x SSR CLID (one for IB, one for BA, one for para AA and one for JL).

On the ticket enter FT*OBXXXXXXXX to show the On Business member code.

Formats for GDS:

Amadeus & Topas
SR CLID BA HK/OB12345678
SR CLID IB HK/OB12345678
SR CLID AA HK/OB12345678
SR CLID JL HK/OB12345678

Or alternatively: SR CLID HK/OB12345678 and Amadeus will generate the SSR for each segment flown.

Apollo
3SSRCLIDBAHK1/OB12345678
3SSRCLIDIBHK1/OB12345678
3SSRCLIDAAHK1/OB12345678
3SSRCLIDJLHK1/OB12345678

Galileo
SI.SSRCLIDBAHK1/OB12345678
SI.SSRCLIDIBHK1/OB12345678
SI.SSRCLIDAAHK1/OB12345678
SI.SSRCLIDJLHK1/OB12345678

Worldspan
3SSRCLIDBAHK/OB12345678
3SSRCLIDIBHK/OB12345678
3SSRCLIDAAHK/OB12345678
3SSRCLIDJLHK/OB12345678

Sabre, Abacus and Infini
3CLIDBA/OB12345678
3CLIDIB/OB12345678
3CLIDAA/OB12345678
3CLIDJL/OB12345678

Formats for NDC:

Enter the OnBusiness number in the field available in the aggregator.

Purchases with On Business voucher payments must be made through NDC:
Through the IAG portal, Lleego and in the case of NDC-X, make the booking in NDC-X, leave it on hold, go back to the IAG portal, retrieve the booking made in NDC-X and pay it with the voucher.

• Signing in

  Both you and your travel agency can sign in with the username and password to the On Business private area on iberia.com to make bookings and get the top-up. There's no need to enter the OB number.
  If you purchase a flight through the public iberia.com website, GDS or NDC, you must enter your On Business number OBXXXXXXXX in the booking.

• Participating airlines

  This applies to flights operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum), British Airways, Japan Airlines and American Airlines. Top-ups are earned in all classes, except discounted fares.

• Voucher top-ups for flight purchases

  You'll get a voucher top-up of 7% of the cost of the ticket (excluding taxes). If your annual spend exceeds certain levels, the individual amounts you spend will be multiplied before the percentage is applied. You'll receive this top-up within 15 days of taking the flight.

  Multiplier based on annual spend

  Up to $5,000 per year(*)	Between $5,000 and $7,500 per year	More than $7,500 per year
  7% of actual spend	7% of spend x 1.25	7% of spend x 1.5
  Example Ticket price: $150($100 + $50 taxes) Calculation: $100 × 7% = $7 on your voucher	Example Ticket price: $150 ($100 + $50 taxes) Calculation: ($100 × 1.25) × 7% = $8.75 on your voucher	Example Ticket price: $150 ($100 + $50 taxes) Calculation: ($100 × 1.5) × 7% = $10.5 on your voucher

   

  (*) The voucher is activated for the first time when you reach a cumulative balance of $50. Thereafter, it is topped up every time the balance is incremented by at least $5.

   

  Registration and claims

  The voucher top-up will appear in your account within 15 days of taking the flight. If you forget to sign in, you can claim it up to four months after the date of the flight.

Once you have registered your company with the On Business programme, you will start earning voucher top-ups of 7% of the amount spent on flights, excluding taxes. The multiplier increases according to the annual spend.

 

Annual spend on flights	$850–$4,999(*)	$5,000–$7,499	$7,500 +
Multiplier	7% of actual spend	7% of spend multiplied by 1.25	7% of spend multiplied by 1.5

 

(*) The voucher is activated for the first time when you reach a cumulative balance of $50. Thereafter, it is topped up every time the balance is incremented by at least $5.

The switch from one multiplier to the next occurs automatically when the requisite amount is reached. Once achieved, your company will benefit from the multiplier effect, which will be reflected in your next ticket purchase.
You will retain this level indefinitely, provided that you meet the minimum annual spend. Otherwise, you will be assigned to the relevant level for your spend on 31 December of the following year.

The On Business voucher expires 18 months after the date of the last top-up. The entire balance remains valid during this period.
If your account is deactivated, you will have 18 months to use the remaining balance before it expires and the account is closed permanently. In that case, you'll receive a notification informing you of the expiry date.

On Business vouchers can be redeemed for seats in all classes on all flights sold and operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum), its partners and affiliated airlines. Bookings can only be made through the private area of On Business or through NDC.
Only the following are authorised to make bookings with On Business vouchers:

• Account authoriser

• Account administrator

• Travel agent nominated by the authoriser

It is therefore important to nominate the people who are going to manage the account so you can ensure better control, achieve more flexibility and avoid your company account depending exclusively on one person.

You can pay for any extras in the same way as you would on iberia.com, but first signing in to your private On Business account with your username and password. You can also use your voucher to pay for these services.

You can make changes to your Bookings if permitted by the fare, following the same terms and conditions as a ticket purchased through iberia.com. Changes can be made in the private area of Iberia.com or through NDC.

Once you have signed in as a member of On Business to book a flight on the website, an immediate discount will be applied to the ticket price for the fares included in the programme. These discounts do not apply to the Basic fare family. You will also get a top-up on your On Business voucher based on a percentage of your spend.

In the "Offers" tab on the On Business website you can access all active promotions available for your company. Go to "More information" to check all the details and the complete description, status and expiry date for each offer.

To access your private area you will need your user ID, which you can find in the welcome email you received when you registered with On Business. Enter your user ID and password on the login page to manage your account, carry out transactions and view your personal details.

If you forget your password, look for the Forgot your password? option in the Log in window. Tap it and enter your User ID, a personal 8-digit code that is NOT the same as your company's On Business number (which starts with OB). Next, click Submit. If the User ID is correct, you'll receive an email with instructions on how to reset your password. If you have any questions, please contact us through our exclusive On Business Customer Service Centre or through our query mailbox.

If you exceed the maximum number of attempts to enter your user ID and password, we'll block your account for security reasons. If that happens, wait a few minutes and try again. It your account is still blocked, contact our exclusive On Business Customer Service Centre. Remember to have your On Business number (OB followed by 8 digits) handy.

If you forget your User ID, you can:

• Notify us through our Query mailbox or contact form.

• Contact our exclusive On Business Customer Service Centre.

You can find your On Business number in the welcome email you received when you joined the programme. It also appears in the user panel in your On Business account. Use this number, for example, buy tickets or contact Customer Service. We recommend that you have handy whenever you are going to manage your account or carry out any On Business transactions.

If you forget your On Business number, you must contact our exclusive On Business Customer Service Centre.

For any changes related to your account details, please contact the exclusive On Business Customer Service Centre.

• Click on Forgot your password? in the Log in window.

• Enter your User ID (personal 8-digit code, which is not the same as your company's On Business number OBXXXXXXXX) and submit your request.

• You will then receive an email with instructions on how to reset your password.

• If you can't remember your User ID, use our form/query mailbox, accessible from our On Business page, and we'll be delighted to assist you.

You can update company details such as the address and contact details by calling the exclusive On Business Customer Service Centre.

The Authoriser is the most senior representative for the company's participation in the On Business programme. They must be the CEO, managing director or another company employee, never an agent or external consultant. Their duties include:

• Registering the company in the programme.

• Nominating the Administrator, Travel Agent and Participants.

• Managing all company information.

• Booking flights.

Only the company's current Authoriser can nominate another Authoriser, changing this profile in the programme account details.
To change or nominate an Authoriser, contact our exclusive On Business Customer Service Centre.
When you make the change:

• The new Authoriser will have their profile active from the moment they sign in to the On Business website.

• Both the new and the previous Authoriser will receive an email informing them about their new profile.

The Administrator is the person in charge of the complete management of the company's account in the On Business programme. They must be an employee of the company, never a travel agent or external consultant.
Their duties include:

• Changing and updating company details.

• Nominating and changing the Travel Agent role.

• Booking flights.

To nominate, change or remove an Administrator profile, contact our exclusive On Business Customer Service Centre.

You can nominate one or more Travel Agents to manage everything related to your company's travel:

• Book flights, with or without vouchers. Bear in mind that only agencies registered with the programme will be able to use vouchers.

• Purchase additional services (e.g. upgrade, seat selection, priority boarding).

• Add or remove employees.

To add, change or remove a Travel Agent, contact our exclusive On BusinessCustomer Service Centre.

The Employee profile refers to all company employees who travel and use company tickets but don't have Authoriser, Administrator or Travel Agent privileges.
Employees can access the company's account to book flights and collect vouchers, but they can't redeem them.
Only the Authoriser, Administrator and Travel Agent can add, change and remove employees from the company account.

To carry out any of these actions, contact our exclusive On Business Customer Service Centre.

When you purchase your flights as an On Business user, an invoice will be generated automatically. We'll tell you straight away whether it has been issued and sent to your On Business account email (which is usually the case), or whether you need to request it through our Request invoice page on iberia.com. In that case, you will have to enter the ticket number and the name of the passenger. You can also request a copy through "Invoice Manager" in your private area.

You can process invoice requests from the moment you buy your ticket until two days after the flight. Thereafter, you will need to contact our Booking Service.