Baggage care

Dear customer,

We apologise for being unable to deliver your baggage upon your flight's arrival.

We are doing everything possible to deliver your baggage to the address that you gave us within the next 24 hours. Most lost baggage is found and delivered within 72 hours.

If you are travelling with travel insurance, your policy might offer more coverage than we do. Ask us for a report for your insurance company as proof of any loss, damage or delay that may have occurred.

If you want to find out how your baggage location process is going, please contact WorldTracer (the worldwide computerised baggage tracking service), which has updated information on the status of your baggage search.

Check the status of your delayed baggage / File reference information or PIR[Open in a new Window]

If your baggage has been damaged and we have opened a Baggage Irregularity Notice (PIR) at the airport, complete this form

You can also contact us by mail, writing to Apartado de Correos 36.299, 28080 Madrid. Spain.

Our IBERIA Baggage Customer Care Centre will assist you in every country in our network and provide you with any information you may need regarding your baggage in Spanish, German, French, English, Italian or Portuguese.

Our phone number in Spain is 901 111 342. If you call from outside of Spain, please checkhere the number to contact us.

We are doing everything possible to guarantee that your baggage is handled with care. We cannot be held responsible for normal wear and tear due to handling and transfer at airport facilities. Our conditions of carriage mean we cannot accept any responsibility for the loss or deterioration of fragile, perishable or valuable items, jewellery, money or property packed in damaged or unsuitable containers.

IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller.
Your data will be processed to manage and settle claims, according to the contract.
The recipients are companies of IAG Group, to which IBERIA belongs
The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure.
You can read more about the information herein by visiting our Privacy Policy.

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