On Business Terms and Conditions
IMPORTANT NOTICE: By the entry into force of this update to the ON BUSINESS Terms and Conditions (15 October 2025), the Points accrued in your account will have been converted into a balance in your local currency on the Voucher we have assigned to your account. For temporary technical reasons, during the first weeks following this update to the Terms and Conditions, you will only be able to charge additional services to your Voucher Balance if you book them at the same time as the flight.
Clause 1: Participation agreement
These Terms and Conditions set out the contractual relationship between us and you. You must ensure that your Travelling Employees understand and will comply with these Terms and Conditions.
Clause 2. Definitions
In these Terms and Conditions, unless the context requires otherwise:
Sub-clause 2.1. Programme Administrator
Refers to your employee, company partner or director nominated online to administer your participation in the Programme and authorised to spend your Voucher Balance on your behalf. A travel agent is not authorised to act as Programme Administrator.
Sub-clause 2.2. Participating airlines
Refers to American Airlines ("AA"), British Airways Plc ("BA"), Iberia Group and Japan Airlines (“JAL”).
Sub-clause 2.3. Nominated Travel Agent, or Your Agent
Refers to the Travel Agent you nominate in your On Business profile and authorise to redeem your Voucher Balance for tickets, flights or additional services. The nominated Travel Agent must be approved by us.
Sub-clause 2.4. Company Authoriser
Refers to the person you authorise to register you in the Programme and redeem your Voucher Balance for tickets, flights and additional services on your behalf. A Travel Agent is not authorised to act as Company Authoriser.
Sub-clause 2.5. Avios
Refers to credits called Avios earned by a member of the Iberia Club programme, or the BA Executive Club programme, and posted to the member's account.
Sub-clause 2.6. Voucher
Refers to the Voucher issued by us. The Points you have earned in the Programme will be converted to the local currency of your territory to create a balance on your Voucher, which you can use to purchase tickets and/or additional services.
Sub-clause 2.7. On Business Service Centre
Refers to an IB service centre for the On Business programme.
Sub-clause 2.8. New Members
Refers to any company that joins the On Business loyalty programme and has not yet completed any qualifying transactions.
Sub-clause 2.9. Password
Refers to the unique combination of letters and/or numbers that is used for security purposes and that is assigned to each person nominated when registering with the Programme. The password is required to log in to the On Business account.
Sub-clause 2.10. Data
Refers to the personal data of the Travelling Employee or any other personal data.
Sub-clause 2.11. Travelling Employees, or Employees
Refers to your employees located in any of the territories who travel on an eligible flight for business purposes.
Sub-clause 2.12. Company
Refers to a company or association located and currently operating in any of the territories covered by the Programme.
Sub-clause 2.13. Executive Club
Refers to the frequent flyer programme of British Airways.
Sub-clause 2.14. Fraud
Refers to any fraud, falsehood or deception. In particular, but not limited to:
• Knowingly entering incorrect information in the booking to top up or use your Voucher Balance.
• Attempting to top up your Voucher Balance for segments not flown or that are not eligible.
• Altering documents, or simulating the purchase or use of services to top up your Voucher Balance.
• Attempting to top up your Voucher Balance with segments flown by someone who is not an Employee of the member Company.
• Using or attempting to use stolen or counterfeit tickets on our services or on services operated by Participating Airlines.
• Attempting to top up your Voucher Balance more than once for the same segment, flight or ticket.
• Selling, exchanging or purchasing products or services acquired with your Voucher Balance; attempting to sell or transfer your Voucher Balance, or products or services acquired with your Voucher Balance, through sales or auctions.
• Knowingly taking advantage of the fraud or misconduct of another programme Member or person.
Sub-clause 2.15. Tier Spend
Refers to expenditure through the On Business programme that members can accrue in order to move up through the On1, On2 and On3 tiers and unlock multipliers according to the amount spent. The Tier Spend is not the same as the total spend indicated according to the conditions specified on the website of the On Business programme.
Clause 3. Participation in the Programme
Sub-clause 3.1.
Participation in the Programme is not open to individuals, unless they are acting as business owners.
Sub-clause 3.2.
Applications to participate in the Programme must be submitted through the Iberia On Business website. Applications must state the full name of the Company, the tax identification number or commercial registration number, the registered office, the names of the Company Authoriser and Administrator for the programme, a contact email address, and the preferred business address to receive postal correspondence. Companies may only indicate one preferred address for postal correspondence.
Sub-clause 3.3.
Companies must register in the territory in which they are registered. If the Company is registered in several territories, they will be asked to register for the programme in the territory in which most of the bookings will originate.
Sub-clause 3.4.
Companies are admitted to the Programme at our discretion. It is therefore possible that an application may be denied.
Sub-clause 3.5.
A Company cannot participate in the programme if:
3.5.1 Our approval is withheld because it (or a related party) belongs to another corporate sales incentive agreement or any other sales or discount agreement entered into with us or with a Participating Airline.
3.5.2 It is a travel agent, ticketing company or charterer.
3.5.3 It is one of our marketing, promotion, advertising or consulting agencies.
Sub-clause 3.6.
Applicants will receive an ID Number in the programme. The Company Authoriser, Programme Administrator, Employees and nominated Travel Agents will also receive a unique login ID and password. A Company cannot register more than once in the Programme within the same territory, and a Company can only hold one account in the Programme. If, notwithstanding the foregoing, a Company has more than one account registered in the same territory, only the first registration approved by us will be maintained and all subsequent registrations of that Company in that territory will be cancelled and all Voucher Balances of the latter will be transferred to the Voucher corresponding to the first registration.
Sub-clause 3.7.
When you join the Programme, and each time you enter your ID Number and/or participate in the Programme in any other way, you agree to be bound by these Terms and Conditions, and to any amendments that may arise. Notwithstanding the foregoing, if we make significant amendments to these Terms and Conditions, we will endeavour to inform you of them through the On Business website or email before they enter into force.
Sub-clause 3.8.
You must keep the information about your Company, your Employees, Authoriser, Administrator, etc…. up-to-date at all times, using the self-management tools available in your private area on the On Business website. Not withstanding the foregoing, we reserve the right to require you to provide written proof of any modifications made, which you must send to us without delay.
Sub-clause 3.9.
Programme communications will preferably be sent by email or other electronic channels available at any given time. These communications will be sent to the email address provided in your Programme registration application as described in Clause 3.2., or to the address you may have subsequently provided to us.
Sub-clause 3.10.
The Programme will not be responsible for the delay, loss or incorrect dispatch of postal communications or for communications sent by email to the email address you provided in your Programme registration.
Sub-clause 3.11.
Correspondence between you and us must be sent to the On Business Service Centre through the CONTACT FORM available on the On Business website. It must not be sent to any other Iberia email address or to any other postal address.
Sub-clause 3.12.
Specific elements of the Programme may be restricted to certain categories of Members.
Sub-clause 3.13.
The programme is not an owners or members club.
Clause 4. Data Protection
Sub-clause 4.1.
The data we process may include:
4.1.1 Data related to your participation in the Programme, as well as the data you provide about your representatives: Authoriser, Administrator, staff of your Travel Agent(s), etc.
4.1.2 Data about travel booked or taken by Travelling Employees, including data identifying any travel booking company or organisation for Travelling Employees.
4.1.3 Data provided by Travelling Employees.
4.1.4 Data collected when Travelling Employees are provided with services charged to your Voucher Balance.
4.1.5 Data collected when Travelling Employees contact us, a Participating Airline or a Partner (e.g. data related to use of the On Business programme).
4.1.6 Any other data or information relating to any other individuals whose data have to be processed within the framework of the Programme, as described in these Terms and Conditions.
Sub-clause 4.2.
We collect the data we process from different sources, including: i) the Participating Airlines; ii) other Partners; iii) you, your representatives and Employees; iv) your nominated Travel Agent; and v) computerised booking systems, data processors, agents and contractors, and other airlines, always in compliance with and respect for applicable legal requirements. We may link data obtained from various sources or combine the data with data from our other databases for the purpose of differentiating categories of members for any of the purposes listed in Clause 4.4 below, where possible, in accordance with the data protection law applicable to the Participating Airline.
Sub-clause 4.3.
In relation to data provided by or on behalf of Travelling Employees:
4.3.1 These data may be shared with Participating Airlines, other Partners, you yourself, your nominated Travel Agent, data processors, agents and contractors, and immigration and customs authorities.
4.3.2 Always within the framework of the data processing necessary for the performance of the tasks related to or derived from your participation in the Programme, these data may be transferred, processed and stored within the European Economic Area, in other jurisdictions that have a level of protection regarding the protection of personal data considered adequate by the EU authorities, and in other third countries, provided that the necessary safeguards have been put in place to guarantee the confidentiality and security of your personal data.
4.3.3 In certain cases, these data may include sensitive information (such as data revealing a medical condition or religious belief) that may also be processed under this Clause 4 and subject to all restrictions and security measures required by the data protection laws applicable to the Participating Airline.
Sub-clause 4.4.
The purposes for which personal data may be processed within the framework of the Programme, in accordance with Clause 4.3.1, include:
4.4.1 To offer you services charged to your Voucher Balance.
4.4.2 To make changes to services charged to your Voucher Balance and develop new services to be charged to your Voucher Balance.
4.4.3 To provide customer service on our flights or on the flights of Participating Airlines, or other services provided by Partners.
4.4.4 To undertake accounting and auditing, provide security, investigate and prevent fraud, and to test, develop and maintain systems.
4.4.5 To manage and administer the Programme.
4.4.6 To undertake customer relations, service recovery and provide assistance by us, Participating Airlines and Partners, in future dealings with you.
4.4.7 To conduct anti-fraud checks and credit scoring, the latter only in cases where it is legally permitted.
4.4.8 To enable customs and immigration control.
4.4.9 To conduct customer profiling and other market research and marketing analysis.
4.4.10 To send you operational information about the Programme and our own services, including information about the benefits of the Programme, using the contact data provided.
4.4.11 To inform you about products and services offered by the other Participating Airlines or Partners, using the contact data provided.
4.4.12 To conduct market research.
4.4.13 To fulfil any other purpose that is reasonably connected to the Programme.
Sub-clause 4.5.
It is your obligation and responsibility to notify in writing all Travelling Employees and the Programme Administrator and Authoriser about the processing of their data by us within the framework of the Programme. In particular, you must inform them:
4.5.1 Of the manner in which their data may be processed and used, as described in this Clause 4.
4.5.2 That we may share all the data they provide with the Participating Airlines, Partners and nominated Travel Agents.
4.5.3 That they can request details about the use of their issued tickets and other travel services booked through the Programme; and that they can exercise all the other data protection rights (access, correction, objection, cancellation).
4.5.4 That their data may be retained for processing purposes in the United States of America and may be sent to other countries outside Europe, regardless of whether those countries have adequate data protection laws and regulations in place.
Sub-clause 4.6.
Confidentiality.
4.6.1 IBERIA guarantees the strictest confidentiality regarding company data collected in the registration process.
4.6.2 The Company, through the Administrator nominated during registration with the Programme, expressly agrees that the Programme may share the data referred to in this point with third parties that provide data processing services for the Programme, and with any subsidiary legal organisation or one in which Iberia, L.A.E. S.A. Operadora Unipersonal ("IBERIA") has a stake, for their use in accordance with the purposes of IBERIA'S Loyalty Programmes. Likewise, they may be shared, in general, with the Participating Airlines, bookings systems and all types of service providers, as long as such transfers are necessary to offer Members the Programme services, and any other services that Companies may request at any given time, in which case the recipients of such communications will be obliged to maintain the strictest confidentiality regarding these data. The Company, through the nominated Administrator, agrees that the data provided in the bookings it makes with Iberia following its registration with the On Business programme may be used to provide travel services related to the Programme and also for the actual management of the Programme (such as earning and/or using the Voucher Balance). The Administrator, acting on behalf of the Company, must communicate this clause to the Authoriser and to all Travelling Employees related to the Programme.
4.6.3 By accepting the Terms and Conditions of Participation in the Programme, the Company agrees that IBERIA may record, using any technically valid medium for this purpose, the entire communications and instructions conveyed digitally, orally or by any other means during the use of any service with Iberia. When such recordings occur, the Company undertakes to inform users of their existence. In any case, affected parties may obtain a copy of the recordings upon request, as well as a duplicate or transcript of them. Iberia guarantees the absolute integrity of such recordings and undertakes to keep them only for the period that is legally necessary or that is strictly required for the defence of its own interests.
Sub-clause 4.7.
In all matters not expressly regulated in these Terms and Conditions regarding personal data protection, the terms of the Iberia privacy and data protection policy, available here, will apply.
Clause 5. Services provided by Partners
Sub-clause 5.1.
Some services charged to your Voucher Balance will be provided by us and others by another Participating Airline or one of the Partners. We will take all reasonable measures to ensure the availability of services charged to your Voucher Balance provided by other Participating Airlines or Partners. However, we will not be liable for any loss arising from the failures of Participating Airlines or Partners to provide such services.
Sub-clause 5.2.
The use of your Voucher Balance for services provided by other Participating Airlines or Partners is conditional upon you logging in to your On Business account and the Participating Airline or Partner may be required to provide additional information.
Sub-clause 5.3.
If you use your Voucher Balance for services not provided by us, we will not be liable and the terms and conditions of the Participating Airline or the Partner that provides such services will apply. This includes the terms and conditions of bookings, issuing of tickets, passports and all other matters. These terms and conditions will be included in the service charged to your Voucher Balance and the On Business Service Centre will send them to you in advance if you so request. If no service is charged to your Voucher Balance, you can request the aforementioned terms and conditions from On Business or directly from the Participating Airline or Partner.
Sub-clause 5.4.
The Programme may suspend relations with any of the Participating Airlines or Partners at any time. If that occurs, we will notify Members in a manner that is reasonably practical in light of the circumstances of each case. Neither we nor the Programme will be liable for any loss or impairment you or your Employees may suffer as a result of such suspension.
Sub-clause 5.5.
On Business provides a list of Partners who offer services or products chargeable to your Voucher Balance. While we make every effort to ensure that this list is up-to-date, we assume no liability for any inaccuracies it may contain.
Clause 6. Members who meet the requirements to earn Points and top up their Voucher Balance
Sub-clause 6.1.
Only Members can earn Points and therefore top up their Voucher Balance. The Programme Administrator, nominated Travel Agent or Travelling Employees must (subject to Clause 8.1) enter the ID Number (which must exactly match the ID Number in our records) during the booking process.
Sub-clause 6.2.
Members are not entitled to earn Points or top up their Voucher Balance if during a booking or purchasing process they have entered incorrect or incomplete information.
Sub-clause 6.3.
Each Member is responsible for verifying that their Points, and therefore the top-up to their Voucher Balance, have been duly noted. This can be checked online on the On Business website.
Clause 7. Flights that meet the requirements to earn Points and top up your Voucher Balance
Sub-clause 7.1.
Points that entitle you to a top-up of your Voucher Balance can only be earned on flights included in the Programme under the terms set out in these Terms and Conditions. A Company that books with us or any other Participating Airline will earn Points and top up their Voucher Balance for flights operated by us or by any Participating Airline. However, it will not earn Points or top up its Voucher Balance for the purchase of flights operated by third-party airlines. A Company that books through a non-participating airline, even if the flight is operated or marketed by us, will not earn Points or top up its Voucher Balance because the ticket would not have been purchased within the Programme. Revenue from flights included in the Company's programme will be monitored, based on the tickets used.
Sub-clause 7.2.
From time to time, the Programme may determine or modify the criteria for earning Points to top up the Voucher Balance, such as:
7.2.1 The identity of the operator airline (i.e., British Airways, Iberia, American Airlines, or any other Participating Airline).
7.2.2 The flights and fares included in the Programme.
7.2.3 The number of Points earned on flights included in the Programme, or the ratio for earning Points according to the segment of the Programme to which a Company belongs, or the ratio for converting Points into Voucher Balance.
7.2.4 The territories included in the Programme.
Sub-clause 7.3.
Discounts from agencies, fairs, tour operators, groups, VFR, merchant navy and, in general, any corporate discount (in any possible version/type), On Business discounts (unless otherwise specified), segment discounts (including AD/ID bookings) and tickets with discounts for employees and shareholders of the airlines (including telephone line and tickets for Family and Friends) are not eligible to earn Points or top up the Voucher Balance.
Sub-clause 7.4.
Flights taken by children (under 12 years of age) and infants (under 2 years of age) do not earn Points and therefore do not top up the Voucher Balance.
Clause 8. How to earn Points
Sub-clause 8.1.
Points can only be earned by a Company consultant, contractor or Employee on flights included in the Programme, i.e. eligible flights (provided that the person indicated is directly engaged by the Company at the time of travel).
Sub-clause 8.2.
Points will be earned for the revenue from flights included in the Programme, which will be monitored, and based on the tickets used, prorated by flight segment and rounded up to the nearest whole number. The Employee, consultant or contractor must use the ticket in question in order to earn the Points and top up the Voucher Balance. Consequently, Points will only be earned for segments that have been flown.
Sub-clause 8.3.
A Company can only earn Points once for an eligible flight in the Programme. Points will only be calculated and top up the Voucher Balance of the account of the Company whose Employee has travelled on the flight segment in question, never the account of a third party.
Sub-clause 8.4.
If it is not used, or if the Voucher Balance is not topped up as a result of earning new Points, the total Voucher Balance will expire eighteen (18 months) after the last recorded top-up.
Sub-clause 8.5.
The On Business website provides more details about how Points are earned and the conversion ratio of Points to your Voucher Balance.
Sub-clause 8.6.
Balance top-ups derived from earning points for an eligible flight in the Programme can only be credited to a single Voucher. Bookings with more than one ID Number will not generate top-ups for multiple Voucher Balances.
Sub-clause 8.7.
If we inadvertently redirect an Employee to the flight of a non-participating airline and the original flight booked was eligible to earn Points and top up the Voucher Balance, that Employee may claim their Points online on the On Business website by submitting a claim for missing Points/Voucher Balance top-up. We will endeavour to top up your Voucher Balance accordingly, although you may need to contact your On Business Service Centre.
Sub-clause 8.8.
Points will not be credited if an Employee or Company is earning credits in another incentive programme for the same flight and those Points are subject to recovery.
Sub-clause 8.9.
If the Programme unduly denies to award Points to a Company, we will only be responsible for correctly recording the unduly denied Points.
Sub-clause 8.10.
Points earned will converted into Voucher top-ups according to the following tranches:
- For new accounts, when you have reached a number of Points equivalent to 50 units of the local currency of your territory.
- In all other cases, when you earn a number of Points equivalent to 5 units of the local currency.
In the meantime, the Points earned will accrue until the stated equivalence is reached.
Sub-clause 8.11.
Points and/or Voucher Balance top-ups that are not automatically credited at the time of travel may be credited later in accordance with the Programme Terms and Conditions. You can claim Points and the consequent Voucher Balance top-up for an eligible flight in the Programme taken by an Employee by logging into your account and submitting a claim for missing Points/Voucher Balance top-ups on the On Business website provided that:
8.11.1 The claim is made within 4 months of the date of travel;
8.11.2 You were registered with the Programme on the date the Employee travelled.
Sub-clause 8.12.
If you retroactively claim a voucher balance top-up derived from Points earned for an eligible flight, it will appear on your Voucher within 14 days of your claim.
Sub-clause 8.13.
Members may be entitled to receive On Business Points from Partners provided they provide their ID Number when making a purchase or booking their services. In some cases and at your discretion, you may be required to register with third-party's loyalty programme and convert the Partner's loyalty credits into On Business Points. If you have to choose between earning On Business Points or loyalty credits from the Partner, you cannot subsequently choose another option.
Sub-clause 8.14.
In the event of a dispute over the right to earn Points/Voucher Balance top-ups, the Company may be required to provide proof of the flight in the relevant segment, including the segment stated on the boarding card and the receipts for the segment which the passenger claims to have flown. Claims must be submitted within 4 months of the date of travel.
Clause 9. Restrictions on earning Voucher Balance top-ups
Sub-clause 9.1.
If you merge with or acquire another company, or another company acquires your own company, you will no longer be able to top up your Voucher Balance and you will have to use your current balance within six months of the change in your status, unless we agree otherwise.
Sub-clause 9.2.
If your Company declares any form of bankruptcy, you will no longer be able to earn top-ups to your Voucher and you will not be able to use your current balance.
Clause 10. How to use your Voucher Balance
Sub-clause 10.1.
Only the Company Authoriser, Programme Administrator or nominated Travel Agent can use your Voucher Balance on your behalf. Services charged to your balance will be issued to your Employees and your consultants or contractors (if the consultant or contractor is directly engaged by the Company).
Sub-clause 10.2.
The Company Authoriser, Programme Administrator or nominated Travel Agent must log in to your account to request a service charged to your Voucher Balance. If you forget you unique login ID, contact the On Business Service Centre and our agents will be happy to assist you. If you forget your password, you can request a new one on the On Business website.
Sub-clause 10.3.
When you register with the Programme, your ID Number will be sent to the Company Authoriser and the Programme Administrator. The Programme Administrator can, at your exclusive discretion, send this number to your nominated Travel Agent under your own responsibility.
Sub-clause 10.4.
We will not be liable for improper use of the ID Number or services charged to your Voucher Balance that have been arranged unlawfully.
Sub-clause 10.5.
Tickets charged to your Voucher Balance for travel with a Participating Airline are subject to their general conditions of carriage for passengers and baggage. Services charged to your Voucher Balance that are provided by a Partner are subject to their terms and conditions.
Sub-clause 10.6.
Your Voucher Balance can also be used to pay the surcharges, fees and taxes of flights charged to your Voucher. Electronic tickets for flights charged to your Voucher Balance will be sent to the email address specified during the booking process.
Sub-clause 10.7.
You can use your Voucher Balance through our On Business website. If the website is not available, you can use your Voucher Balance through your local On Business Service Centre. Additionally, your nominated Travel Agent can use your Voucher Balance through the "NDC" ("New Distribution Capabilities") distribution system.
Sub-clause 10.8.
Electronic tickets for flights charged to your Voucher Balance will be issued immediately after booking.
Sub-clause 10.9.
As a general rule, tickets charged to your Voucher Balance have the booking, class, flexibility and other conditions… of the fare purchased. For these purposes, the Voucher is a mere payment method.
Sub-clause 10.10.
As a general rule, you can use your Voucher Balance both to purchase tickets/book flights and purchase upgrades and/or additional services. However, in certain circumstances some of these functionalities may be temporarily unavailable. In such cases, we will make every reasonable attempt to inform you in advance.
Sub-clause 10.11.
Tickets for flights and flight upgrades will only be charged to Voucher Balances for destinations operated by us and/or Participating Airlines designated at the time the ticket is issued and also at the time the ticket is used. The most direct route has to be taken.
Sub-clause 10.12.
If you enter into a corporate sales agreement or any other incentive, discount or sales agreement with us or Participating Airline, you will not be able to earn On Business Points from the date of commencement of that agreement and you will have 6 months to use up your current Voucher Balance, after which time any remaining balance will expire and you will not be able to use it.
Clause 11. Changes to flights charged to your Voucher Balance
Sub-clause 11.1.
The Voucher is simply a payment method for the purchase of a flight and/or additional services. Changes to a flight booking charged to the Voucher Balance will be governed by the conditions of the fare purchased for the flight in question.
Clause 12. Cancellation of flights and flight upgrades charged to your Voucher Balance
Sub-clause 12.1.
The refund of the value of a ticket for which a flight upgrade has been charged to your Voucher Balance depends on the fare rules governing the commercial ticket that was purchased.
Sub-clause 12.2.
If you cancel a flight booking or flight upgrade charged to your Voucher Balance, the amount used from the balance will be refunded to your Voucher.
Sub-clause 12.3.
If you do not use a flight or a flight upgrade charged to your Voucher Balance, for example if the Travelling Employee fails to reach the airport on time, the provisions of Our General Conditions and Our Conditions of Carriage will apply at all times and in each case.
Clause 13. On Business discounts
Sub-clause 13.1.
Discounts are only available for Travelling Employees.
Sub-clause 13.2.
On Business discounts do NOT allow you to simultaneously earn Points and Voucher top-ups, unless otherwise specified.
Sub-clause 13.3.
A Travelling Employee is entitled to the applicable discount on the fare, excluding taxes, fees and airline charges, if available.
Sub-clause 13.4.
Participating Airlines, classes and the discount level of the On Business programme are subject to change and may be cancelled in whole or in part without notice. Fares with an On Business Discount are subject to availability and capacity control of the classes of booking eligible for discount at the time of booking. We assume no liability if the Travelling Employee is unable to book their requested flight.
Sub-clause 13.5.
You can check the fare conditions, including the applicable restrictions and/or penalties for changes and refunds, in the terms and conditions of the booking made, which are available on the airline website or through your Travel Agent.
Sub-clause 13.6.
Discounts have no cash value and no cash or credit alternative will be offered.
Sub-clause 13.7.
On Business discounts must be booked directly through us or your Travel Agent. Visit BA.com or Iberia.com or contact your Travel Agent for more information on any other applicable service fees.
Sub-clause 13.8.
Bookings made through your Travel Agent may also be subject to a management fee payable to the agent. Please contact your Travel Agent for more information. Travel Agents must follow the ticket issuing instructions of the Participating Airline.
Sub-clause 13.9.
On Business discounts cannot be used in combination with any other offer, promotion or agreement, including:
- (i) refunds of bookings;
- (ii) fares with segment or travel agency discounts (including employee, segment and agency discounts), including holidays, discounted group fares, child/infant fares or senior fares, whether booked or not in one of the classes included in the Programme;
- (iii) bookings made with coupons, if any.
Sub-clause 13.10.
All passengers travelling with a Participating Airline are subject to their conditions of carriage for passengers and baggage and the contract, as specified in the ticket in question.
Clause 14. Tiers
Sub-clause 14.1.
The Tier Spend will be calculated per eligible flight and will be earned by Members as specified on the On Business website, based on their registration programme.
Sub-clause 14.2.
We reserve the right to modify at any time the conditions applicable to, or required to achieve, each Tier Spend (for example, by modifying the eligible flights or eligible fares or revenue that will be considered). Members will be notified in advance of any such changes.
Sub-clause 14.3.
Members must provide their ID Number when booking flights to earn Tier Spend.
Sub-clause 14.4.
The rules for calculating Tier Spend may differ from the rules for earning On Business Points.
Clause 15. Iberia Club and Executive Club
Sub-clause 15.1.
If a Travelling Employee is a member of Iberia Club (or Executive Club), the terms and conditions of participation in that programme are not altered by their membership of this Programme. Consequently, the Travelling Employee will still be entitled to earn Avios for flights taken within the Iberia Club programme, in accordance with the terms and conditions of that programme.
Sub-clause 15.2.
Flights charged to your Voucher Balance are not eligible for Avios or Executive Club/Iberia Club Elite Points.
Sub-clause 15.3.
Travelling Employees must enter their Executive Club/Iberia Club Number in any flight booking, in addition to their Company ID Number, in order to earn Executive Club/Iberia Club Elite Points and Avios.
Clause 16. General
Sub-clause 16.1.
From time to time, we may offer special promotional fares for earning Points/Voucher Balance top-ups and/or bookings to use your Voucher Balance. In such cases, these will be subject to the terms and conditions published with each offer, which will prevail over these Terms and Conditions. Unless we state otherwise, services charged to your Voucher Balance (including these special promotions) cannot be used in combination with other special services, promotions, discounts or offers and will be void to the extent prohibited by law.
Sub-clause 16.2.
Unless otherwise specified elsewhere in these Terms and Conditions, services charged to a Voucher Balance are not redeemable for cash, refundable or redeemable for other tickets or any other product.
Sub-clause 16.3.
It is the responsibility of the person travelling on any eligible flight in the Programme, or any flight or flight upgrade charged to your Voucher Balance, to ensure that they and everyone they are travelling with:
- 16.3.1 Have checked the entry requirements for the destination country;
- 16.3.2 Have valid passports, visas, health certificates and any other required travel documents;
- 16.3.3 Have taken out travel insurance or any other type of additional requirement to enter the destination country, where applicable.
Sub-clause 16.4.
Travelling Employees for whom a ticket has been charged to a Voucher Balance may be denied boarding if their documents are not in order. We will not be liable for any loss suffered by a Member or Travelling Employee as a result of their failure to comply with the above requirements.
Sub-clause 16.5.
The Programme reserves the right to audit a Member's account and records without notice in order to verify compliance with these Terms and Conditions, the General Conditions of Carriage for Passengers and Baggage and any other applicable rules, regulations or terms and conditions. During an audit, a Member may not make any bookings charged to their Voucher Balance.
Clause 17. Ownership of a Voucher Balance
Sub-clause 17.1.
A Voucher Balance and all ownership rights over it belong to us and are owned by us. They are never transferred to you, your Travelling Employees, your Programme Administrator, Company Authoriser or nominated Travel Agent.
Sub-clause 17.2.
You can only use your Voucher Balance by logging in to the On Business website with your username and password. Your balance can also be used through the "NDC" ("New Distribution Capabilities") distribution system, with your Travel Agent acting on your behalf. For this reason, the risk arising from the theft or unauthorised or fraudulent use of your Voucher Balance passes to you as soon as top-ups are assigned to your Voucher. We are not responsible for any unauthorised or fraudulent redemptions or uses of your Voucher Balance for services.
Clause 18. Non-transferability of your Voucher Balance
Sub-clause 18.1.
Unless we state otherwise and inform you accordingly, your Voucher Balances are non-transferable (whether person-to-person, account-to-account, statement-to-statement, card-to-card or otherwise) and cannot be bequeathed or transferred by law.
Sub-clause 18.2.
Any purchase, sale, transfer, unauthorised use (including bartering), acquisition or redemption of a Voucher Balance issued or awarded to another person, or any other use of such balances in violation of these Terms and Conditions, will constitute a material breach of these Terms and Conditions by the Member. They will also be considered a breach of the contract between us and you.
Sub-clause 18.3.
You expressly acknowledge that the breach under Clause 18.2 above may also be considered a breach of contract between us and you, and grounds for a claim of damage to our company, without prejudice to any consideration that may be accorded to such conduct under applicable local or national law. Any breach under Clause 18.2 will be considered fraud or misconduct and will be treated as described in Clause 20 of these Terms and Conditions.
Clause 19. Your right to cancel your participation in the Programme
You can unsubscribe from the Programme by sending a letter to the On Business Service Centre stating that you no longer wish to be a Member. Your ID number must be included in the heading of the letter, which must be signed by the duly authorised signatory. Any such cancellation will result in the loss of all Points and will not relieve you of any obligations specified in these Terms and Conditions.
Clause 20. Our right to cancel participation in the Programme
Sub-clause 20.1.
We reserve the right to audit all accounts at any time and without notice, including requesting a list of Travelling Employees to ensure compliance with the On Business Terms and Conditions and applicable conditions of carriage and duties. If an audit reveals discrepancies or non-compliance, the processing of services charged to your Voucher Balance, the topping up of your Voucher Balance and the delivery of monthly statements may be delayed until such discrepancies or non-compliance are satisfactorily resolved. While such resolution remains pending, we, at our sole discretion, may prohibit Members from using their current Voucher Balance.
Sub-clause 20.2.
We reserve the right to suspend your participation in the Programme at any time for breach of these Terms and Conditions, effective immediately. We reserve the right to ask you at any time to provide us with proof that passengers claiming a top-up of your Voucher Balance are Travelling Employees. You expressly acknowledge that if your account is suspended, you will not be able to use your Voucher Balance. We will endeavour to contact you by email or telephone to resolve any discrepancies or issues related to the breach. If we have been unable to contact you within 28 days, or if you have not been able to rectify such discrepancies or non-compliance issues satisfactorily, we reserve the right to cancel your participation and close your account.
Sub-clause 20.3.
In addition to any other rights we may have or remedies we may apply, we reserve the right to terminate, at any time and at our sole discretion, any Member's participation in the Programme if that Member or any of their Travelling Employees commit fraud or misconduct. In that event, we will notify the Member that their participation has been terminated for this reason. At our sole discretion, we may suspend such cancellation and seize, withdraw or cancel your Voucher Balance and/or request from you a commitment in respect of future conduct.
Sub-clause 20.4.
We may take any action we deem necessary in relation to fraud or abuse regarding the use or accrual of your Voucher Balance.
Sub-clause 20.5.
In the event of fraud or misconduct, we may cancel your entire Voucher Balance, any flight booking charged to your Voucher Balance, any flight upgrade charged to your Voucher Balance, and any coupon charged to your Voucher Balance.
Sub-clause 20.6.
Members will be liable to us or any Participating Airline for the full price of any travel undertaken with tickets charged in whole or in part to their Voucher Balance as a result of fraud or misconduct, according to the published fare applicable to such travel, together with any reasonable costs, including legal fees incurred by us or by any other Participating Airline.
Sub-clause 20.7.
If you do not earn Points/acquire top-ups or use your Voucher Balance for 18 consecutive months, your account will be automatically closed and your entire Voucher Balance will expire with immediate effect.
Clause 21. Termination of the Programme
Sub-clause 21.1.
In the event of termination of the Programme, we may suspend or terminate the right of Members to earn or use their Voucher Balances.
Sub-clause 21.2.
We will endeavour to give at least 3 months' notice of the cancellation of the Programme.
Sub-clause 21.3.
We may at any time impose a time limit on the validity of the use of Voucher Balances. At our discretion, we may modify this limit at any time.
Clause 22. Modification or withdrawal of services charged to a Voucher Balance
Sub-clause 22.1.
From time to time we may modify, withdraw, amend or add to any service charged to a Voucher Balance, other offers or provisions. Likewise, we may impose requirements or restrictions relating to the use of the services charged to a Voucher Balance. In such cases, we will give Members as much advance notice as possible. This information is available on the On Business website.
Sub-clause 22.2.
Examples of actions we may take pursuant to Clause 22.1 include withdrawing the services we provide, modifying the right to earn or use a Voucher Balance, modifying the Tier Spends for earning and using a Voucher Balance, withdrawing a service provided by another Participating Airline or Partner, and withdrawing services charged to a Voucher Balance. In addition, other Participating Airlines and Partners reserve similar rights to withdraw, modify or add to services or impose requirements or restrictions related to them.
Sub-clause 22.3.
You will be deemed to have accepted any modification, withdrawal, amendment or addition to services charged to your Voucher Balance or the Programme as described in Clause 22.1 if you continue to provide your ID Number and PIN to earn or use your balance after we have notified you of such changes. Members who do not wish to accept changes to services charged to a Voucher Balance may terminate their participation in the Programme as described in Clause 19.
Clause 23. Variation of these Terms and Conditions
We reserve the right to make changes to these Terms and Conditions (as they appear on the On Business website) at any time, provided that we notify you in advance. Members who do not agree to the modifications may terminate their participation in the Programme as described in Clause 19.
Clause 24. Limitation of Liability
Sub-clause 24.1.
We will not be liable for any loss resulting from the modification or termination of the Programme or the right to earn and use your Voucher Balance, except for loss caused by our own negligence or wilful misconduct.
Sub-clause 24.2.
We will not be liable for any loss if, due to local, legal or regulatory restrictions or prohibitions, the Programme or all or any part of the services provided by a Participating Airline or Partner are not available in certain countries or for certain Members.
Sub-clause 24.3.
The limitations and exclusions of liability set out in the General Conditions of Carriage for Passengers and Baggage will apply to travel undertaken with Participating Airlines, including travel charged to a Voucher Balance.
Sub-clause 24.4.
Our liability for negligence, breach of contract or any other matter is limited to refunding you for the balance used to obtain or book the service in question.
Clause 25. Your tax obligations
Sub-clause 25.1.
We issue no statements regarding any revenue, use, taxes or other tax liability made by you or your Travelling Employees as a result of your membership or participation in the Programme. A tax liability may arise, for example, if a Member earns top-ups of their Voucher Balance or services charged to that balance as a result of business expenses. We advise you and your Travelling Employees to consult with an accountant or tax adviser for more information.
Sub-clause 25.2.
You are solely responsible for any tax liability incurred as a result of your participation in the Programme.
Clause 26. Customer service
We and the other Participating Airlines and Partners make constant efforts to improve the services offered to Members. For any queries or complaints, please contact the On Business Service Centre. From time to time, we may monitor telephone calls made by Members to the On Business Service Centre in order to maintain and improve the services provided to Members.
Clause 27. Applicable law
Sub-clause 27.1.
These Terms and Conditions will be governed by and interpreted in accordance with Spanish law. We, you and your Travelling Employees submit to the exclusive jurisdiction of the courts of Madrid, Spain to resolve any disputes that may arise.
Sub-clause 27.2.
Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court, to the extent of such invalidity or unenforceability, will be deemed severable and will not affect the remaining provisions.
Clause 28. LEVEL
On Business discounts do not apply to the "Level"* fare on the low-cost routes operated by IBERIA LAE, S.A. OPERADORA under the “Level” brand. The points tables are also different for the "Level"* fare on the low-cost routes operated by IBERIA LAE, S.A. OPERADORA under the “Level” brand.
Tier benefits do not apply to "LEVEL"* fares. More points will not be earned for moving up through the tiers: The equivalence for points earned with the "LEVEL"* fare will be: €1 = 1 pt. For SMEs in Europe. $1 = 1 pt. For all other SMEs.
*Or any other name that may be used in the future to designate the cheapest fare on the routes operated under the "LEVEL" brand.