Customer Sevices Any questions?

Flight updates due to the evolution of Coronavirus:

You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus by completing this form.

If, for any reason, we have not been able to answer your question, please telephone us on:

• If you require further information about reservations and flights, please contact:
  (537) 2043460/ 2043444/ 2043445
  09:00 16:00 h.
• If you have any queries regarding our Iberia Plus card, we will be happy to help you on:
  phone
  (34) 91 389 43 57 .
  
• Through:
  twitter.com/iberia_en[Open in a new window] (24 hrs)
  .facebook.com/iberia (24 hrs)
  

To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question.
For contact details of the airports, please visit the website of the airport concerned.

Iberia only processes items left in its aircraft, VIP Rooms, UMs or buses taking them to/from the aircraft.

From the second day you can search at lost and found.

If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up

If the question is about Iberia Plus, please contact your Iberia Plus service centre by mail, fax or telephone.

If your query is of any other nature not included in the above, we are sorry if you have not received a reply. Our customer support team is working on it, and although our maximum reply time is 21 days, sometimes information is required from others and it can take longer.

Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.

Iberia's involvement in social issues is as long as its history. This active collaboration in the community prioritises vulnerable children and child health, assistance in humanitarian emergencies, and the inclusion of groups at risk of social exclusion.

If you would like more information

The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.