• Start
  • Before you travel
  • Plan your trip
  • Your journey step by step

The new situation caused by the COVID-19 pandemic means there are additional things to take into account when planning your next trip, whether you're travelling for work, going on holiday or visiting family members you haven't been able to see in the last year. We'll try and help you with everything we possibly can to make it easier for you to plan your journey.


 

 

Buy your ticket

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Online check-in

Health declaration

The authorities require you to accept a Health declaration to confirm that you have no symptoms, have not been diagnosed with COVID-19, have not been in direct contact with anyone who has the disease, and are not under mandatory quarantine. You can access the form during online check-in or at the airport. Remember, if you have any symptoms, please stay away from the airport and get in touch with us.

Health control form

If you are travelling to Spain from abroad, you will have to fill in a “Health control form” in the 48 hours before your flight. You can either fill in the form on the website www.spth.gob.es or download the app to your phone. You will need to enter your seat number on the form, so we recommend that you check in online first. When you have filled in the form, you'll receive a QR code to download or print. You must show this code on arrival.

Country regulations

To plan your journey as smoothly as possible, be sure to check in advance the restrictions and requirements currently in place in different countries.

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Baggage

Luggage

Travel light

  • We recommend that you check in your hand baggage free of charge and board with only a small bag or brief case (not available on Iberia Regional Air Nostrum flights) to minimise contact on board and travel more comfortably.

 

 

Face masks for the journey

  • Remember to pack in your hand baggage enough masks for the duration of the journey and change them as recommended by the manufacturer.

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Arrival at the airport

 

 

 

 

 

 

 

 

Access to the airport

The Spanish Aviation Safety and Security Agency has restricted access to Spanish airports to passengers only. Companions are only permitted for passengers who require assistance, people with reduced mobility (PRM) and unaccompanied minors (UM). Many airports in other countries have introduced similar restrictions for companions.

Face masks are compulsory

In line with the current regulations, the use ofa surgical mask or one providing greater protection (without an exhalation valve), covering the nose and mouth, is compulsory for everyone aged six and over when boarding the plane and throughout the flight.
You should also take enough masks for the duration of the journey.

Passengers who cannot use the obligatory face mask for exceptional health reasons must contact the Iberia medical service.

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At the airport. Before boarding

Check in your hand baggage

Remember, you can check in your hand baggage free of charge (except for Iberia Regional Air Nostrum flights) to minimise contact on board and travel more comfortably.

Security control

Airport security controls may take longer than usual so please get to the airport in good time.
 

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At the airport. Boarding

Premium lounges

Unfortunately, some of our VIP lounges are currently closed. At Madrid - Barajas airport you will be able to enjoy at the Premium Lounge Dalí, situated in T4, Terminal building, and the Velázquez Premium Lounge, in T4S, Satellite building, with complete peace of mind and confidence because we've implemented a set of exceptional measures.

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On board

A safe space

The air in our cabins is renewed every three minutes, removing 99.9% of the germs and impurities, which means viruses and bacteria as well. So all you have to worry about is enjoying your flight.
We've also implemented a more rigorous cleaning procedure for all elements on board, such as folding tables, safety belts, armrests and headrests, toilets, etc., which are now cleaned more frequently and more thoroughly.
The use of face masks is compulsory throughout the flight. Remember, single-use masks must be changed every four hours.

In-flight service

As part of our COVID19 health and safety protocols we have adapted our service, temporally removing or amending some products to minimize interactions between customers and crew. As a result of these changes, drinks will only be served with meals.
The buy-on-board service is currently unavailable. We've also removed newspapers and magazines from seats. Download our digital newspapers and magazines.

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On arrival

Disembarkation

When you land at the destination airport, please wait until the crew announces the procedure for disembarking. Please also try to maintain a safe distance from other passengers as you leave the plane and keep your face mask on.

Lastly, we recommend that you keep your boarding pass until you leave the airport at your final destination because the authorities may ask to see it at any time to check the origin of your journey.

Health control

Depending on the airport, when you reach the terminal you will either have to hand in a form or show it on your phone. You may also have your temperature taken with a thermal camera or non-contact thermometer, and visual observations may be used to identify passengers with apparent signs of ill health. Remember, some destinations require a negative PCR test or similar so please be sure to check what documents you will need before your journey.

Health control form

If you are entering Spain from abroad, you must present the “Health control form”, showing either the QR code you downloaded when you filled in the form online OR the printed form you filled in on the plane or at the departure airport. The procedure takes longer with the printed form so we recommend that you fill in the form in advance on the Spanish government website (www.spth.gob.es).

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