General airport information

When to get to the airport. Steps to follow at the security filter and boarding. Enjoy the VIP services we offer at the airport.

How early should I arrive at the airport on the day of my flight?

We recommend arriving at the airport at least 2 hours before the departure of the flight so that you have enough time to check in, drop off your baggage, go through the passport (as appropriate) and security controls, and reach the boarding gate.
The flight cut-off time is the deadline for getting your boarding pass and checking in your baggage.

The cut-off time for our flights is usually 45 minutes before the scheduled time of departure for check-in and 20 minutes for boarding.
For security reasons, this cut-off time may be longer at certain airports in our network or depending on the destination.

Checking-in baggage:
At Madrid airport you can check in your baggage up to 24 hours in advance of the departure of your flight.
For all other flights, check-in opens as follows:

  • Long-haul: 4 hours before the scheduled time of departure.

  • Short and medium-haul: 2 hours before the scheduled time of departure.

 

Going through security at the airport

You will need to scan your boarding pass or show to it to the airport staff to pass through security control and enter the boarding area.
Follow these instructions to speed up the process:

  • Remove your jacket and/or overcoat, place it in the tray with all your metal objects (belt, coins, keys, etc.) and then go through the metal detector arch. At many airports it is also necessary to take your shoes off and put them through the X-ray scanner.

  • Liquids (max. 1 litre in 100ml containers) must be placed in a clear bag to go through the scanner separately from your other luggage. You will also need another tray for your laptop and any other large electrical and/or electronic device, all without the case.

  • If you have any medical implants (pacemaker, cochlear implant, etc.) or devices such as metallic prostheses, you must tell the security staff before you go through the arch.

VIP services at the airport

Discover the services we offer at the airport to all our customers travelling in Business class or for the different Iberia Plus levels:

  • VIP parking: Drop your car off and we will park it and then return it to you when you get back, available at Madrid and Barcelona airports

  • Separate check-in desks: Check in your luggage as a Business, Iberia Plus Plata, Oro, Infinita or Singular customer at a separate desk from all the other passengers, available at all the airports in our network

  • Fast Track: Speed through security control at the airport when you use the Fast Track service.

  • VIP lounges: A relaxing place to rest and recharge your batteries, as well as a fully-equipped place to carry on working or hold meetings.

    Find your VIP lounge at the airports you will pass through on your trip.

What is the boarding procedure?

The we assign groups is designed to make boarding faster and more convenient and shorten waiting times at the boarding gate.
When boarding starts, we call families with babies and customers who require assistance to board the plane first. Immediately after that, we call passengers in the following order:

  • Priority boarding Group 1: members of Iberia Plus Infinita, Platino and Oro, Iberia Singular, oneworld Emerald and Sapphire, and Business class.

  • Priority boarding Group 2: members of Iberia Plus Plata, oneworld Ruby, Premium Economy, Air Shuttle, customers with the Comfort fare, customers who have booked priority boarding, and customers in Economy who have checked in their hand luggage.

  • Boarding Group 3: customers travelling in Economy with Optima and Flexible fares.

  • Boarding Group 4: all other customers.

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