Avios request

Booked a flight and the Avios you earned aren't in your account? Claim them here. But first, we recommend that you check the conditions.

You can claim missing Avios for flights operated or sold by the Iberia Group (Iberia, Iberia Express and Iberia Regional/ Air Nostrum), American Airlines, British Airways, Malaysian Airlines and S7 Airlines (and its subsidiary Globus LLC).*

(*) Except flights sold by Iberia and operated by TACA (code IB7XXX).

IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller. Your data will be processed (i) to manage purchased services, according to the contract; (ii) to send the newsletter, offers and promotions regarding Iberia's products and services, and regarding products that have already been purchased, according to your legitimate interest. The recipients of your data are companies of IAG Group, to which IBERIA belongs. The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure. You can read more about the information herein by visiting our Privacy Policy.

Missing Avios from Iberia Plus partners? Follow the steps below to claim them.

Financial

Grupo Promerica

Guatemala;
PROMERICA GUATEMALA
Teléfono: (502) 2413-9400
WhatsApp al número: 4436-1724
Email: servicio@bancopromerica.com.gt
El Salvador;
PROMERICA EL SALVADOR
Teléfono: (503) 2513-5000
Email: soluciones@promerica.com.sv
Honduras;
PROMERICA EL SALVADOR
Teléfono: TGU. (504) 2280-8080 | SPS. 2580-8080
Email: consultas@bancopromerica.com
Nicaragua;
BANPRO GRUPO PROMERICA
Teléfono: (505) 2255-9595
Email: atencionalcliente@infobanpro.com.ni
Costa Rica;
BANCO PROMERICA
Teléfono: (506) 2519-8090
Email: solucion@promerica.fi.cr
Panamá;
St. GEORGES BANK
Email: servicioalcliente@stgeorgesbank.com
República Dominicana;
BANCO PROMERICA REPÚBLICA DOMINICANA
Teléfono: (809) 732-6006 | 1 (809) 200-0258
Email: servicio@promerica.com.do
Ecuador;
PRODUBANCO
Teléfono: 1700 - 123 – 123

Midpoint

Email: avios@midpoint.com

Leisure and shopping

Compra, Regalo y transferencia de Avios

Through the Iberia Plus Service Centres

Shop&Fly

Email: shopandfly@elcorteingles.es

Cars

Avis

Telephone: (+34) 902 199 014
Email: iberiaplus.clientes@avis.es
Website https://www.rentacar-iberia.com/missing-rental
Avis Podrás reclamar tus Avios durante un plazo máximo de 6 meses después de finalizar el alquiler.

Budget

Website: https://www.rentacar-iberia.com/missing-avios
Avis Podrás reclamar tus Avios durante un plazo máximo de 6 meses después de finalizar el alquiler.

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