Avios request

Booked a flight and the Avios you earned aren't in your account? Claim them here. But first, we recommend you check the Terms and conditions.

Claim missing Avios for flights taken with any of the airline partners, except for flights sold and operated by Vueling (code VYXXXX).

IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller. Your data will be processed (i) to manage purchased services, according to the contract; (ii) to send the newsletter, offers and promotions regarding Iberia's products and services, and regarding products that have already been purchased, according to your legitimate interest. The recipients of your data are companies of IAG Group, to which IBERIA belongs. The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure. You can read more about the information herein by visiting our Privacy Policy.

Missing Avios from Iberia Plus partners? Follow the steps below to claim them.

Hotels

ALL, Accor’s lifestyle loyalty program

Website: https://all.accor.com/es/help/contact-phones.shtml

Best Western® Hotels & Resorts

Email: bwrpropertysupport@bestwestern.com

IHG One Rewards

Website: https://www.ihg.com/hotels/us/es/customer-care/forms/missing-points

Marriott Bonvoy™

Email: marriott.bonvoy.partners@marriott.com
More contacts at: https://www.marriott.com/help/rewards-customer-support.mi

Meliá Hotels International

Telephone: 91 276 47 40

NH Hotel Group

Telephone: 902 454 444 (from Spain)
Telephone: +34 91 398 44 37 or +44 (0) 870 607 2582 (from outside Spain)
Email: loyalty@nh-hotels.com

Paradores

Telephone:902 54 79 79
Email: Marketing@parador.es

Financial

American Express

Telephone: 902 37 56 37

The Economist

Telephone: (+44) 1444 475647
Email: economist.subs@quadrantsubs.com

Leisure and shopping

Compra, Regalo y transferencia de Avios

Through the Iberia Plus Service Centres

e-Rewards

Email: info@e-rewards.com

Hackett

If your Avios haven't appeared in your account 35 days after your purchase, please contact 65b@hackett.com.

Iberia Plus Store

Website: https://ibplustore.iberia.com/es/contact-us
You need to log in to fill in the form.

Juliá Travel

Email: productjtww@julia.net

Shop&Fly

Email: shopandfly@elcorteingles.es

The Bicester Collection™

Email: TravelTrade@Thebicestervillageshoppingcollection.com

Energy

Cepsa

Telephone: 902 545 545
You need the fuel receipt to claim missing Avios.

Repsol

Telephone: 901 101 101
Email: saceess@repsol.com

Cars

Avis

Telephone: (+34) 902 199 014
Email: iberiaplus.clientes@avis.es
Website https://www.rentacar-iberia.com/missing-rental
Avis Podrás reclamar tus Avios durante un plazo máximo de 6 meses después de finalizar el alquiler.

Budget

Website: https://www.rentacar-iberia.com/missing-avios
Avis Podrás reclamar tus Avios durante un plazo máximo de 6 meses después de finalizar el alquiler.

Cabify

You must link the card number before you pick up the vehicle. If your Avios haven't appeared in your account within 2 weeks of your journey, submit a claim to:
Website: https://help.cabify.com/hc/es/requests/new

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