The New Terminal at Madrid (T4 and T4S)Any questions?

You have a range of options, depending on whether you wish to use public or private transport.

If you decide to use public transport, you can choose between the Bus or Metro, (the extension of the metro's line 8 (Nuevos Ministerios-Barajas)).

Should you wish to use your car, you can use the toll road, the M-12 or the M-14 linking to the M-13, without paying a toll.

Further Information

Discover all of the services we offer our Business Class passengers at the airport:

• VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelona airports.
• Exclusive check-in counters: As a business customer you can check your luggage at exclusive counters separate from the rest throughout the network of airports we fly from.
• Fast track: We guarantee minimal wait time, saving you time at the airport security control.
• VIP lounges:
  In view of the current situation, many of the VIP lounges at airports are closed and in others we are unable to offer our usual service. We apologise for the inconvenience.
  Where you can relax and get your strength back, our VIP lounges are fitted out so you can continue to work and hold meetings.

More information on VIP services at Madrid and Barcelona.

• Getting between Terminal T4 and T4S:
  Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located at the northern end of the current airport and facing each other, are linked by an underground train (APM).
• To connect Terminals T1, T2 and T3 with T4 and T4S and vice versa:
  AENA, as well as maintaining internal connections between terminals T1, T2 and T3 and the new T4 and T4S, also offers all passengers shuttle buses for external connections.
  • internal connection: bus for connections passengers.
    This free service takes people around the airport, allowing them to get between terminals T1, T2, T3, T4 and T4S. It is for those passengers connecting from one flight to another who have already checked their baggage in.
  • external connections: free AENA shuttle buses.
    which operate around the clock, leaving from terminals T1 and T2, direct to Terminal T4.

Further Information

Check-in is performed at the same counters for all flights (including Air Nostrum) in the check-in area on Level 2 at Terminal 4. The air shuttle has an exclusive area which you can enter directly from the entrance to T4.
This check-in model at Iberia, thanks to the counters installed, ensures that, regardless of your destination, you can check in at any counter the company has open.

These will be divided exclusively in two zones:

• Business Class Passengers
• Economy Class Passengers

Plus you will find 48 check-in machines, with and without luggage

More information

All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through passport control

The arrivals hall is also where you can find the Customer Services desk for problems with baggage

We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security checks and reach your boarding gate.

The “last time for acceptance on the flight” is the minimum time before the scheduled departure time when you must have been admitted on the flight, have your baggage checked in and have a boarding pass.

Generally, our time limit is 45 minutes to check in and 20 minutes to board prior to the scheduled flight departure. This time limit may be longer at some airports in our network or depending on the destination because of security reasons.

See check-in and boarding time limit

How do I transit at T4 in Madrid airport?

If you are 18 or over and have a valid Spanish ID card or European passport and are travelling with us from Madrid to Oviedo or Brussels, you have the option of using facial recognition. Just follow the steps below.

Register with the programme
Open the Iberia app, go to your “Personal area” and follow the instructions to take a digital capture of your ID document and make a selfie video of your face. The software will determine whether the face in the selfie matches the one in your photo ID. This biometric information will then be sent to the AENA database.
You can also do this at the kiosks in T4. There's one at desk 848 and another one opposite the security filter.

Link boarding pass to facial recognition
Once you've completed the online check-in on the Iberia app, you'll receive a notification about the possibility of using facial recognition. The app will check that you have registered with the programme in the AENA database and, if so, will link the boarding pass to your biometric profile and send the information to the database.

Go through security
A system of cameras will detect you when you approach the biometric gate. This will open when it recognises your profile. And if you are using fast track, you'll find another biometric gate at the security filter for that service.

Go through the boarding gate
Another system of cameras will recognise you when you approach the biometric boarding gate and it will open to let you through. The boarding procedure will be the same as usual, i.e. in order of priority group, but you won't need to show your ID because your identity will already have been checked.

To access the boarding area, you will need to scan your boarding pass or show it to the airport staff and then go through security.

Follow these instructions to speed up the process:

• Remove your jacket and/or overcoat, place it in the tray with all your metal objects (belt, coins, keys, etc.) and then go through the metal-detector arch. At many airports it is also necessary to take your shoes off and put them through the X-ray scanner.
• Liquids (max. 1 litre in 100ml containers) must be placed in a clear bag to go through the scanner separately from your other baggage. You will also need another tray for your laptop and any other large electrical and/or electronic devices. Take them out of their case to facilitate inspection.
• If you have any medical implants (pacemaker, cochlear implant, etc.) or devices such as metallic prostheses, you must tell the security staff before you go through the arch.

We've changed the way we assign groups to make boarding faster and more convenient and shorten waiting times at the boarding gate.
When boarding starts, we'll call families with small children and customers who require assistance to board the plane first. Immediately after that, we'll call passengers in the following order:

Priority boarding Group 1: members of Iberia Plus Infinita, Platino and Oro, Iberia Singular, oneworld Emerald and Sapphire, and Business class.

Priority boarding Group 2: members of Iberia Plus Plata, oneworld Ruby, Premium Economy, Air Shuttle and Economy customers who have checked in their cabin bags.

Boarding Group 3: customers travelling in Economy class with Optima and Flexible fares.

Boarding Group 4: all other customers.

Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen destinations board and land at the Satellite Building (T4S).
The two buildings are joined by the airport services tunnel (TSA) and the airport people mover (APM).

Check the terminal where you will board on your ticket. In any case, as a general rule, all air shuttleflights and the majority of domestic and Schengen flights leave from T4.
Except if there are last-minute changes, Air Nostrum flights always leave and arrive from T4, using boarding gates K (K86 to K93).
Non-Schengen international flights leave from the Satellite Building (T4S). < br /> Exceptionally, the odd domestic flight, including an air shuttle or Schengen flight, may leave from the satellite building.
Check the online flight arrivals and departures information to make sure you know the terminal your flight operates at.

• Ticket Office
  • At the top of the islands, near the check-in desks.
• Customer Services, Information Offices
  We have increased the number of Iberia Customer Services and Information desks available.
  
  • T4 has a number of desks: two at the top of the islands near the check-in desks, two, in each of the wings of the embarkation area, (Areas H and K) and three in the arrivals hall (baggage reclaim).
  • T4S has four desks in total: one in the middle of the check-in area, two, in each of the wings of the embarkation area, (Areas R and U) and a further one in the middle of the embarkation area
• Connections Office
  Some of Iberia's Customer Services and Information desks double up as Connections desks.
  
  • In T4, these are located in each of the wings of the embarkation area (Areas H and K).
  • In T4S, one is in the middle of the check-in area, another two in the embarkation area and there is one in the middle of the embarkation area