Measures adopted as a result of Covid-19

All customers affected by any of the following circumstances less than 7 days before departure:

• New entry restrictions have been established at your place of destination.

• You are affected by the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot be avoided by testing negative for COVID-19 just before travelling.

• You are suddenly subject to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, town or hospital zone, etc.).

• You yourself test positive for COVID-19 provided with a valid document.

Valid for tickets purchased with any payment method: cash, credit card, bank transfer, voucher or Cash&Avios.

Either of the two options will be OK if you are going to change your flight and you already have the dates and destination defined. However, if you have not yet defined the new trip, or if you do not even know if you can do it, a voucher will be more advisable, since it will allow you to choose your flight within a period of 14 months, and it can even be used by someone else.

There are no additional costs if you request to change dates or ask for a refund voucher providing you meet the "safe and flexible flight" conditions.

In the case of a change of dates, the modification will be free, providing it is made at the same tariff, regardless of the type of modification requested (time, date and/or destination). If it is made on a different, higher tariff, you will only need to pay the difference between the two tariffs.
Any change should be requested before the departure of the flight, otherwise, the terms and conditions for the original tariff will apply.

If you do not meet the "safe and flexible flight" requirements, the terms and conditions in the original tariff for changes and refunds will apply.

You can change the date, time and origin/destination without penalty on any flight in the booking. Name changes are not permitted.

All you have to do is request it through our website [in the booking management area], one of our call centres or at airports where we have offices, before check-in closes for the flight you are not going to be able to take.

In case where you need to prove the reason for being unable to travel, i.e. if you test positive for Covid, you will need to contact us through this form.

If you bought your ticket at a travel agency, please contact them so that they can process the change directly for you.

You can use your voucher to pay for any flight to any destination in our network, including codeshares as long as one of the routes is operated by the Iberia Group (Iberia, Iberia Express, Air Nostrum), and for anyone you want.

The process is very easy. Choose the departure airport, destination and dates, and when you reach the payment page just enter the code indicated on the voucher. The amount will automatically be discounted from the total cost of the ticket. And if there's any leftover balance, you can use it for another booking later on.

Please check our voucher page for any other questions about how to request or use a voucher, including using it to pay for ancillaries services (e.g. insurance, car hire, etc.).

You can request a voucher for the ticket amount (ticket + ancillaries, such as seat selection or an additional bag) to spend on one or several future bookings with the Iberia Group (Iberia, Iberia Express and Air Nostrum). You can request your voucher by processing it through Manage your booking. and you'll receive it within five days.

Alternatively, you can change the dates of your flight. If you choose this option because you already know when you want to travel, you can process it through Manage your booking.

Or if you prefer, you can request a refund of the ticket and ancillaries. To do this, please go to 1-800-375-0049. This is manual process so it will take a little longer to send it to you and we therefore kindly request your patience.

Yes, but you need to contact the agency so that they can process it.

If you bought your ticket with Avios or Avios&Money, please request a change or refund through the Call Centre or by filling in the Iberia Plus help form. If you request a refund, we'll credit the Avios to your Iberia Plus account and refund the taxes to the payment card you used to buy your ticket. This is a manual process so it may take us a little longer to confirm your request. Thank you in advance for your patience.

If you used your Avios to get a discount on the price of your ticket, we will refund the entire amount by means of a voucher through Manage Your Booking.

Flight + car and flight + hotel packages are managed by British Airways Holidays Limited. If your flight + car or flight + hotel booking is directly impacted by COVID-19, we will contact you before your departure date, without you having to worry about anything else. To enquire about changes or refunds for holiday package bookings made on Iberia Holidays, please write to the following email address: Vacaciones.iberia@ba.com.

No. The voucher constitutes a full and final refund of your booking. During the request process, we'll ask you for confirmation twice to ensure that you wish to proceed with the voucher refund. Once you have completed the request on our website or through our call centre, the voucher will be issued and your booking will be cancelled. Please also note that you will not be able to exchange the amount on the voucher for cash.