How do I request assistance?
You can request assistance in three ways: when you buy your ticket online, when you manage your booking online, or by contacting our Customer Service Centre. However, please keep in mind that you must request it at least 48 hours before the departure of the flight and that you must arrive at the airport at least 2 hours in advance. For more details, please check our Request assistance section.
Can I travel with my wheelchair?
If your wheelchair is manual, you can travel with it without the need for any technical check. If your wheelchair is electric, you can travel with it provided it meets the safety requirements related to the chair batteries. For more details, please check the specific section on wheelchairs.
How many mobility aids can I check in?
You can check in up to two mobility aids free of charge.
Can I travel alone?
In general, airlines will accept any person with reduced mobility (PRM) who can understand and carry out the safety instructions by themselves and who doesn't interfere with in-flight safety or the activities of the crew. Otherwise, the passenger may need a companion and, on specific occasions, health personnel with the capacity to apply the care needed. Except in special cases, this companion must be at least 18 years old and in full possession of their faculties. Travelling with a companion is mandatory in cases where the passenger:
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Needs assistance to reach an emergency exit.
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Is unable to communicate in any form with the crew about safety topics.
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Cannot unfasten or fasten their seat belt.
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Requires assistance for basic physiological needs.
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Needs help to access and put on the life jacket or oxygen mask.
Can I travel with an assistance dog?
An assistance dog is one that has been individually trained to perform tasks for the benefit of a person with a physical, sensory, mental or intellectual disability. You can bring your trained service animal on any of our flights free of charge, and you are allowed to bring up to two animals on flights to or from the USA. The documents required for acceptance of your service animal (vaccinations, liability waiver, etc.) are the same as for all other pets.
Check all the necessary information so that your service dog can fly with you.
Do I need medical clearance to fly?
The Iberia Medical Service is responsible for evaluating and authorising the transportation of passengers who may require special attention during the flight, as well as determining if it is necessary to travel with a companion. Our team of aviation medicine specialists analyses each case individually, based on the requests that must be registered in the booking.
You will need to obtain clearance from the Iberia Medical Service if you require specialised care, both on the ground and on board. You will also need this clearance if there is a risk that your health condition may worsen during the flight or as a result of it.
Access the medical clearance form here.
Can I fly with a plaster cast?
There are no restrictions on travelling with a plaster cast, but for flights lasting more than 2 hours it must have been fitted at least 48 hours before departure or it must be split lengthwise. You don't need clearance from our Medical Service.
It is important that you do not block the aisle or invade the space of another seat. If you require more space you will need to book an additional seat. You can do this through our Service Centre or your travel agency.
If I have ASD or ADHD, can I get help at the airport and on board?
Iberia works closely with the airport managers in each country to adapt to your cognitive and/or intellectual accessibility requirements and offer you the best travel experience. You can request assistance to check in, get around the airport and reach your seat. Remember, you must request this service at least 48 hours before the departure of your flight.
Request assistance here.
Can I travel with an oxygen concentrator (CPAP), apnoea breathing device or similar on board? What about dialysis equipment?
CPAP (oxygen concentrators) and similar devices are allowed on board free of charge and without medical clearance, and you can bring them in your hand luggage. However, they must have an FAA label indicating their safety for use on board or you must bring the relevant approval document.
You must also carry a supply of batteries to cover at least 150% of the total duration of your journey, including the flight time and the time on the ground (waiting at departure, transit and destination airports, plus a provision for any unexpected delays).
These devices work with batteries and cannot be used with the electrical sockets on the aircraft. If you are bringing additional batteries, you must place them in your hand luggage individually packed to protect them from any damage during transport. For more information, please refer to the regulation on battery types.
For safety reasons, CPAP machines may have to be disconnected during the journey and we will therefore only accept them if their disconnection does not interfere with the sick person's health.
Dialysis equipment can also travel free of charge and without medical clearance, provided it does not exceed 50 kg in weight. You can also bring two days' worth of dialysis medication with you. We recommend that you pack your equipment securely to avoid damage when handling. If you have an individual condition that you think we need to know about, or if you have any questions, don't hesitate to contact us through the followingform
Users of oxygen concentrators must bring a supply of batteries to cover at least 150% of the total duration of the journey. Bear in mind the flight time as well as the time on the ground (waiting at departure, transit and destination airports, plus a provision for any unexpected delays).