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Bookings, tickets and name changes


Depending on the type of fare, kind of service, stay at the destination, offer, etc., you can reserve one-way or return flights.
If you take advantage of a fare that requires the use of the air ticket coupons in a particular order, please bear in mind the following: if you don't use any of the legs, or you don't use them in the order indicated on the ticket, for the leg used we will invoice you for the amount corresponding to the price demanded for that part of the itinerary at the time when you made your booking. This price is obtained from the published fares in force and you may check it by trying to book the leg used as a single booking. If the price is higher than the one indicated on your ticket, we may condition your transport on the other legs to prior payment of the difference.

Most fares with restrictions DO NOT PERMIT refunds, reimbursements, changes or have additional charges for service provision.

It is NOT possible to change names where seat and/or ticket bookings are concerned. Please take special care when writing the names and surnames of the passengers that have to coincide with the documentation that is shown at the airport on the day of the flight. If the ticket details do not coincide with the documentation, the passenger may not be allowed to board the plane.

In those instances where a number of bookings are made on the same flight for the same passenger and where a ticket has not been issued, these will be considered as duplicate bookings and will be cancelled without prior notice.

More information

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Ticket issuing fees

The fee for issuing the ticket is applied according to the starting point-destination and delivery method selected. It is applied to each passenger on the reservation and the amount is the same for each of the passengers.
Iberia will charge the fees for issuing each ticket purchased through www.iberia.com and for any type of tariff according to the following table

Further information

Payment of the ticket

Iberia only accepts the following methods of payment for tickets purchased through Iberia.com:

  • Visa
  • American Express
  • UATP/Airplus
  • Diners Club
  • Master Card (excepto Maestro)
  • Carte Blanche
  • Access

In order to correctly verify the identity of the card holder, the card used for payment must be presented at check-in on the day of travel. You will only be required to show the payment card once, at the beginning of your journey (not on the return or transit Avios.) NOT complying with this rule may mean that you are NOT ADMITTED on the flight, and you may only be admitted by the purchase of a new ticket at that time.

If you are told upon purchasing your ticket that a credit card should be presented, you MAY NOT use a virtual card as this cannot be physically presented .

Authorization Statement: By accepting these terms and conditions, I am in accordance with and accept the charge to the credit card for the amount detailed in the purchase process.

Ticket acquisition

Options for acquiring available tickets:

PURCHASING: apart from exceptions at certain origins-destinations*, tickets acquired through our website are in e-format. They are issued automatically and the charge is made directly to the payment card that you need to provide on the purchasing page.
If, when your payment card is charged the bank does not authorise the charge, it will inform us immeditaley about the problem via e-mail so that we can check that the details you have supplied are correct or if you have to provide us with a new payment card.
*In some countries of departure, the procedure for charging and issuing tickets may vary. In these cases, you will notified during the purchasing process about what you should do.

RESERVING:the website allows you to hold the reservation for a period of time, which may vary between 24 and 72 hours depending on the country of departure. During this time, you can confirm your purchase on the same website (if the route alloes this), from "Reservation management" . After the stipulated time has elapsed, the reservation wil be cancelled automatically.
the "Reserve" option is not available on IB5000 series flights.

Cancellations

Most fares that are subject to restrictions do not allow refunds or changes; alternatively, there may be associated penalties.

The fee for issuing the ticket is non-refundable.

Administration of changes/refunds carries a charge

The fuel surcharge will be refundable if the fare conditions allow it

Documentation

Passengers must have the documentation required by the laws or authorities of the countries from, through or to which they are to fly. Passengers themselves are solely responsible for fulfilling all the requisites established in each case (passport, visas, national ID document).

Please bear the following in mind:

The flights between Madrid and Barcelona or Barcelona and Madrid, series IB 6xxx, departures and arrivals through Terminal T4s in Madrid and departure/arrival through Terminal 1 in Barcelona

The flights between Madrid and the Canary Islands, series IB 6xxx, are international flights (departure/arrival through Terminal T4s in Madrid) and all the passengers (including children and babies) therefore have to show a valid Spanish National Identity Card or passport. For the same reason minors under 18 years of age who are travelling alone on this type of flight will be required, as well as one of the documents mentioned above, an authorisation to travel signed by the parents or guardian. Residency cards (foreigner identification numbers) are not valid for these flights, unless accompanied by a passport.

Flights between Madrid and Barcelona or Barcelona and Madrid belonging to the series IB6xxx (in Madrid departure/arrival via Terminal T4 and in Barcelona departure/arrival via Terminal 1) .

Extra baggage purchase

Iberia’s extra baggage purchase involves the customer’s full acceptance of the conditions and acceptance of all of the provisions set forth therein.

Baggage purchase conditions regulate the contractual relationship between Iberia and the holder of the acquired voucher and refer, among other matters, to the following:

  • Acquisition and payment.

  • Changes, cancellations and refunds.

Iberia reserves the right to update them at any time.

Early seat booking

Iberia’s paid early-seat booking involves the customer’s full acceptance of the conditions and acceptance of all of the provisions set forth therein.

The early seat-booking conditions refer, among other matters, to the following:

  • Acquisition and payment.

  • Changes, cancellations and refunds.

Iberia reserves the right to update them at any time.

General Conditions of Transport

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Fraud prevention policy

With the view of guaranteeing the security of transactions made via this Website, and as it is necessary to formalise the booking and purchase of the ticket, Iberia has incorporated in its control processes the prior management of the information provided by the passenger with respect to the payment card provided. Iberia reserves the right to reject the request for the contracting and purchase of tickets whose payment is made using a card which does not meet the control measures established for the management of fraud prevention. We also wish to inform you that, with only this end in mind, Iberia may use the services of CyberSource Corporation Inc, with head office in the United States (1295 Charleston Road, Mountain View, California, 94043, Fax number (650) 625-4408), to whom you may apply to exercise your personal data protection rights.