We'll help you get a PCR test
If the destination you are travelling to requires proof of a PCR test taken within a certain number of hours or days before departure, Quirónprevención provides this service at a special price for Iberia customers.
Your journey step by step
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Convenient, easy and digital so you can travel with peace of mind and the same confidence as always
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Travel insurance
We offer optional insurance for Covid-related risks during your trip. Discover the types of coverage and destinations available.
Unable to travel due to COVID
If you cannot fly due to unforeseen circumstances relating to Covid, you can change the dates for your trip or request a refund for your ticket in the form of a voucher.
Online check-in
Online check-in
Wherever possible, check in online to get your boarding pass before you go to the airport and download it to your phone.
Health declaration
The authorities require you to accept a Health declaration to confirm that you have no symptoms, have not been diagnosed with COVID-19, have not been in direct contact with anyone who has the disease, and are not under mandatory quarantine. You can access the form during online check-in or at the airport. Remember, if you have any symptoms, please stay away from the airport and get in touch with us.
Health Control Form
To enter Spain from abroad, you must show one of the following documents (except for children under 12 and passengers in international transit):
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An EU or EU-equivalent digital Covid vaccination certificate, or a negative certificate of an active infection diagnostic test, or a recovery certificate obtained after having had the disease.
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SpTH QR: If you do NOT have an EU or EU-equivalent digital Covid certificate you must fill in the Health Control Form on the Spanish government website www.spth.gob.es, or alternatively by downloading the app to your phone.
Country regulations
To plan your journey as smoothly as possible, be sure to check in advance the restrictions and requirements currently in place in different countries.
Baggage
Travel light
- We recommend that you check in your hand baggage free of charge and board with only a small bag or brief case (not available on Iberia Regional Air Nostrum flights) to minimise contact on board and travel more comfortably.
Face masks for the journey
- Remember to pack in your hand baggage enough masks for the duration of the journey and change them as recommended by the manufacturer.
Arrival at the airport
A face mask must be worn for the duration of the flight
In line with the current regulations, the use of a mask at the airport is recommended for everyone aged 6 and over, and a surgical mask or one providing greater protection (without an exhalation valve), covering the nose and mouth, is compulsory throughout the flight.
You should also take enough masks for the duration of the journey.
Passengers who cannot use the obligatory face mask for exceptional health reasons must contact the Iberia medical service.
Time at the airport.
If you are flying to the USA or Latin America from Madrid, you should report to check-in 4 hours before departure. For all other destinations, you should arrive 2 and a half hours in advance.
Disinfection
For your safety, the airports authority has reinforced the cleaning procedure with special products for all customer contact points.
You can also take hand sanitiser on board provided you follow the rules on liquids in hand baggage. We advise you to take enough to last the flight, not your stay at the destination.
At the airport. Before boarding
Check-in
At the airport, wherever possible use our self-service kiosks to check in your bag or print your boarding pass.
Check in your hand baggage
Remember, you can check in your hand baggage free of charge (except for Iberia Regional Air Nostrum flights) to minimise contact on board and travel more comfortably.
Security control
Airport security controls may take longer than usual so please get to the airport in good time.
At the airport. Boarding
Boarding
We'll call families with infants and passengers who need special assistance first. Immediately after that, we'll call passengers by group. Each group has a number indicating the order of priority for boarding the plane. Please check your boarding pass to see your boarding group.
Check all the information in boarding procedure.
Shops and restaurants
Once you have gone through the security filter, you will reach the boarding area.
You may find that many of the restaurants and shops are closed. The vending machines may also be out of order.
Face mask
Remember, if you are not wearing the obligatory face mask, we will be obliged to deny you boarding.
Passengers who cannot use the obligatory face mask for exceptional health reasons must contact the Iberia medical service.
Premium lounges
Enjoy our Premium lounges at Madrid – Barajas Airport with confidence and complete peace of mind: The Dalí Premium Lounge is in T4, in the Main Building, and the Velázquez Premium Lounge is in T4S, in the Satellite Building.
For more information about the Premium Lounges you can use at other airports or to check whether they are still only offering a reduced service, visit the oneworld website.
On board
A safe space
The air in our cabins is renewed every three minutes to remove 99.9% of the germs and impurities, which means viruses and bacteria as well. So all you have to worry about is enjoying your flight.
We have also implemented a more rigorous cleaning procedure for all elements on board, such as folding tables, safety belts, armrests and headrests, toilets, etc., which are now cleaned more frequently and more thoroughly.
The use of face masks is compulsory throughout the flight. Remember, single-use masks must be changed every 4 hours.
On-board service
We are offering a new on-board service in Business, Premium Economy and Economy on long-haul flights and in Business on medium-haul flights lasting more than four and a half hours. These menus are prepared daily with fresh, seasonal ingredients and in accordance with all the necessary Covid health and safety measures so you can enjoy your travel experience with complete confidence.
In Economy class on domestic flights and short and medium-haul European flights, you can buy snacks and drinks from our “Buy on board” menu.
Another option we offer is the Iberia Deliverfly service, where you can order in advance the menu or fresh, seasonal products you want to have during the flight.
On arrival
Disembarkation
When you land at the destination airport, please wait until the crew announces the procedure for disembarking. Please also try to maintain a safe distance from other passengers as you leave the plane and keep your face mask on.
Lastly, we recommend that you keep your boarding pass until you leave the airport at your final destination because the authorities may ask to see it at any time to check the origin of your journey.
Health control
Depending on the airport, when you reach the terminal you will either have to hand in a form or show it on your phone. You may also have your temperature taken with a thermal camera or non-contact thermometer, and visual observations may be used to identify passengers with apparent signs of ill health. Remember, some destinations require a negative PCR test or similar so please be sure to check what documents you will need before your journey.
Health Control Form
If you arrive in Spain from abroad and are not in transit for another international flight, you must show one of the mandatory certificates (EU or EU-equivalent digital Covid vaccination certificate, or a negative test result certificate, or a recovery certificate) or alternatively the QR code obtained by filling in the form electronically or the printed form on the plane or at the airport. The procedure takes longer with the printed form so we recommend that you fill in the form in advance on the Spanish government website www.spth.gob.es.