On Business FAQs

On Business is Iberia's loyalty programme for companies and self-employed people (except travel agencies, ticket agents and clearing companies) that lets you save on your business travel, collect points for flights taken by your employees and get direct discounts. On Business is fully compatible with the Iberia Club frequent traveller programme, which means that your company collects On Business points and your employees earn more Avios to add to their personal Iberia Club account.

Use your On Business points to get discounts and free flights, excluding taxes, with the Iberia Group (Iberia, Iberia Express and Air Nostrum), British Airways, American Airlines and Japan Airlines, as well as upgrades to a higher class of cabin for your business trips with Iberia and British Airways..

The On Business programme is aimed at companies, while the Iberia Club programme is aimed at individuals. However, both programmes are mutually compatible. When you book a business flight, sign in with your On Business number and choose between a direct discount on the ticket price or On Business points. Regardless of your choice, if the employee is a member of Iberia Club they will also collect Avios to add to their personal account.

On Business points collected are owned by the company, whereas Avios appear in the traveller's personal Iberia Club account.

The On Business programme is compatible with your travel agency. If you use an agency, enter the name in the "Designated travel agents" field in your company profile. This will allow you to manage your travel more efficiently and easily redeem your On Business points for new flights.

Important information for your agency:

• For bookings made through NDC or GDS (Global Distribution System), the customer's name has to be entered in the OB format + 8 digits.

• An SSR CLID has to be entered in the PNR for each partner airline in the programme: Iberia Group (IB), British Airways (BA), American Airlines (AA) and Japan Airlines (JL).

Examples:

1 MAD IB JFK IB MAD > Unique SSR CLID entry for IB
2 MAD IB LHR BA JFK
AA CDG IB MAD > Enter 3 x SSR CLID (one for IB, one for BA, one for para AA and one for JL).

On the ticket enter FT*OBXXXXXXXX to show the On Business member code.

Formats for GDS:

Amadeus & Topas
SR CLID BA HK/OB12345678
SR CLID IB HK/OB12345678
SR CLID AA HK/OB12345678
SR CLID JL HK/OB12345678

Or alternatively: SR CLID HK/OB12345678 and Amadeus will generate the SSR for each segment flown.

Apollo
3SSRCLIDBAHK1/OB12345678
3SSRCLIDIBHK1/OB12345678
3SSRCLIDAAHK1/OB12345678
3SSRCLIDJLHK1/OB12345678

Galileo
SI.SSRCLIDBAHK1/OB12345678
SI.SSRCLIDIBHK1/OB12345678
SI.SSRCLIDAAHK1/OB12345678
SI.SSRCLIDJLHK1/OB12345678

Worldspan
3SSRCLIDBAHK/OB12345678
3SSRCLIDIBHK/OB12345678
3SSRCLIDAAHK/OB12345678
3SSRCLIDJLHK/OB12345678

Sabre, Abacus and Infini
3CLIDBA/OB12345678
3CLIDIB/OB12345678
3CLIDAA/OB12345678
3CLIDJL/OB12345678

Formats for NDC:

Enter the OnBusiness number in the field available in the aggregator.

Purchases with On Business voucher payments must be made through NDC:
Through the IAG portal, Lleego and in the case of NDC-X, make the booking in NDC-X, leave it on hold, go back to the IAG portal, retrieve the booking made in NDC-X and pay it with the voucher.

Sign in to our website (you or your travel agency) with your On Business membership number to fly with any Iberia Group airline (Iberia, Iberia Express and Air Nostrum), British Airways and American Airlines, and their partners, booking in Economy or Business (except discounted fares) to get On Business points.

Depending on your company's On Business tier, you'll collect between 1 and 1.5 points for every euro spent. The amount spent will take into account the fare plus the fuel surcharge. Other taxes and charges are not included.

Example:

Total price paid per ticket: €650

Fare:             €500

Fuel:             €100

Taxes:             €50

 

The points collected on each flight will appear in your account within 14 days of the date of travel. If you forget to sign in, don't worry. You can claim points up to four months from the date of travel.

Once you have registered with the On Business programme, your company automatically enters Tier On1. Your progression through the different tiers is based on your annual spend and the points you collect are calculated according to your company's On Business tier: Check how much you need to spend each year to move up the next tier on the On Business website for your country.

 

Tiers	Tier On1	Tier On2	Tier On3
Collecting On Business Points	1 point x €1	1.25 points x €1	1.5 points x €1

 

Every calendar year we check the spend linked to your account and award you a tier based on the result. From that moment, you benefit from the multiplier effect and will see it reflected in the next ticket you buy. You remain in the tier you have reached until 31 December of the following year.

On Business points expire after two years. They are valid from the date they appear in your account until the end of two calendar years. For example, points issued between 1 January and 31 December 2022 will automatically expire on 31 December 2024.
However, if your account status changes to "redeem only", you will have 12 months to use your points before they expire and your account is closed. In that case, we'll notify you.

The Authoriser, the account Administrator and the Travel Agent appointed by the Authoriser have permissions to making bookings with On Business points to fly with any of the Iberia Group airlines (Iberia, Iberia Express and Air Nostrum), British Airways, Japan Airlines and American Airlines. It is therefore important to designate the people who are going to manage the account to exercise better control, achieve more flexibility and avoid your company account depending exclusively on one person.

The deadline for making a booking is up to 3 hours before the scheduled departure of the flight.

You can get an Upgrade to a higher class of cabin on flights operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum) and British Airways when you make your booking. You can't get an upgrade once you have bought your ticket. To do that, you will need to contact our Booking Service or use the On Business members-only form accessible from your company profile or our website.

You can change an existing booking or make a new one with points up to 3 hours before the scheduled departure of the flight. To do this, go to your On Business profile and then Iberia.com > Your Flights > Bookings > Manage your booking.

Once you have signed in as a member of On Business to book a flight on the website, you can choose an immediate discount on the ticket price for the fares included in the programme. These discounts do not apply all fares, especially the lowest ones, or to the Basic fares family.

Remember, as well as benefitting from this immediate discount when you make your booking, you also collect On Business points.

In the "Offers" tab on the On Business website you can access all active promotions available for your company. Go to "More information" to check all the details and the complete description, status and expiry date for each offer.

For any changes related to your account details, please contact the exclusive On Business Customer Service Centre.

• Click on Forgot your password? in the Log in window.

• Enter your User ID (personal 8-digit code, which is not the same as your company's On Business number OBXXXXXXXX) and submit your request.

• You will then receive an email with instructions on how to reset your password.

• If you can't remember your User ID, use our form/query mailbox, accessible from our On Business page, and we'll be delighted to assist you.

To access your private area you will need your user ID, which you can find in the welcome email you received when you registered with On Business. Enter your user ID and password on the login page to manage your account, carry out transactions and view your personal details.

If you forget your password, look for the Forgot your password? option in the Log in window. Tap it and enter your User ID, a personal 8-digit code that is NOT the same as your company's On Business number (which starts with OB). Next, click Submit. If the User ID is correct, you'll receive an email with instructions on how to reset your password. If you have any questions, please contact us through our exclusive On Business Customer Service Centre or through our query mailbox.

If you exceed the maximum number of attempts to enter your user ID and password, we'll block your account for security reasons. If that happens, wait a few minutes and try again. It your account is still blocked, contact our exclusive On Business Customer Service Centre. Remember to have your On Business number (OB followed by 8 digits) handy.

If you forget your User ID, you can:

• Notify us through our Query mailbox or contact form.

• Contact our exclusive On Business Customer Service Centre.

You can find your On Business number in the welcome email you received when you joined the programme. It also appears in the user panel in your On Business account. Use this number, for example, buy tickets or contact Customer Service. We recommend that you have handy whenever you are going to manage your account or carry out any On Business transactions.

If you forget your On Business number, you must contact our exclusive On Business Customer Service Centre.

You can update company details such as the address and contact details by calling the exclusive On Business Customer Service Centre.

The Authoriser is the most senior representative for the company's participation in the On Business programme. They must be the CEO, managing director or another company employee, never an agent or external consultant. Their duties include:

• Registering the company in the programme.

• Nominating the Administrator, Travel Agent and Participants.

• Managing all company information.

• Booking flights.

Only the company's current Authoriser can nominate another Authoriser, changing this profile in the programme account details.
To change or nominate an Authoriser, contact our exclusive On Business Customer Service Centre.
When you make the change:

• The new Authoriser will have their profile active from the moment they sign in to the On Business website.

• Both the new and the previous Authoriser will receive an email informing them about their new profile.

The Administrator is the person in charge of the complete management of the company's account in the On Business programme. They must be an employee of the company, never a travel agent or external consultant.
Their duties include:

• Changing and updating company details.

• Nominating and changing the Travel Agent role.

• Booking flights.

To nominate, change or remove an Administrator profile, contact our exclusive On Business Customer Service Centre.

You can nominate one or more Travel Agents to manage everything related to your company's travel:

• Book flights, with or without vouchers. Bear in mind that only agencies registered with the programme will be able to use vouchers.

• Purchase additional services (e.g. upgrade, seat selection, priority boarding).

• Add or remove employees.

To add, change or remove a Travel Agent, contact our exclusive On BusinessCustomer Service Centre.

The Employee profile refers to all company employees who travel and use company tickets but don't have Authoriser, Administrator or Travel Agent privileges.
Employees can access the company's account to book flights and collect vouchers, but they can't redeem them.
Only the Authoriser, Administrator and Travel Agent can add, change and remove employees from the company account.

To carry out any of these actions, contact our exclusive On Business Customer Service Centre.

When you purchase your flights as an On Business user, an invoice will be generated automatically. We'll tell you straight away whether it has been issued and sent to your On Business account email (which is usually the case), or whether you need to request it through our Request invoice page on iberia.com. In that case, you will have to enter the ticket number and the name of the passenger. You can also request a copy through "Invoice Manager" in your private area.

You can process invoice requests from the moment you buy your ticket until two days after the flight. Thereafter, you will need to contact our Booking Service.